AP
Angie P
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Battling to get a refund for travel extras as flight cancelled!!!
I booked a flight through British Airways on the 13thJanuary from Johannesburg to Rovaniemi and my connecting flights from Heathrow to Helsinki and Helsinki to Rovaniemi were with Finnair. The flights were cancelled and we were booked onto alternative flights for the following day with KLM however I had booked and paid for travel extras with both British Airways and Finnair. I have since requested a refund from British airways for my seats that I paid for and have been refunded but when I went online to request a refund with Finnair I get an error stating that I booked through a third party and I should contact them however British Airways says I need to contact Finnair directly. You do not have a local number to call to request my refund so I prefer to do this online and there is no contact form online so I am unable to reach you yet I would like my refund of the 86 euros I paid for my seating on the 2 flights for 2 adults. My booking reference is Y7NKCL and would appreciate it if this matter can be resolved as I find your process very difficult when it comes to refunds when I was not the one that cancelled the flight.
0 replies
8 months ago
Discovery Miscalculating Self Payment Gap!!!
I’m beyond disappointed and feel like I’ve been cheated on my Medical Scheme Savings Account (MSA) Self Payment Gap. Every year I go through my MSA by no later than May not because we are a sickly family but because we are on a lot of chronic medication and my Autistic daughter receives a lot of therapy. However, we are used to going into the self payment gap and because of our monthly expenditure of medication and therapy within a maximum of 3 months we are out of our self payment gap and in our Above Threshold. However, this year our self payment gap seems to be ridiculous and has not followed the regular pattern as per previous years although nothing has changed. If anything our expenditure on medication has increased so it should have been reducing faster. When I noticed something was wrong I requested a SPG report which was in July and when I received it I picked up that something was wrong so I put in a query for someone to contact me to discuss. I received a call from an agent to say she needed to get hold of the report and once she had it she would call me back. 2 weeks passed and no call was received so I contacted the Call Centre to get assistance, and after an hour on the phone mostly on hold because the agent was getting assistance from her team leader she eventually came back and said she won’t keep me waiting any longer as she needs to get hold of the report and she will contact me back. I’m still waiting for this call. I’m very well versed on what reduces the self payment gap and with the amount of money we spend on chronic medication monthly since we ran out of MSA and therapy within therapy monthly we should be in our Above threshold limit already yet we are still in the self payment gap. In July for example we spent R14500 on chronic medication and only R1000 came off our self payment gap which is clearly wrong. That’s just one month the others are just as bad!!! I feel cheated as ever since Discovery put an annual threshold on the medical Savings threshold it feels as if you are doing whatever you can to avoid paying medical expenses yet you keep increasing premiums😡
106 replies
8 months ago
Absa Bank DHA very disappointing!!!
I’m beyond disappointed but can’t say I’m surprised based on the current state of affairs in this country but I expected better as in the past I have had better service from Absa Sandton DHA. I app**** for my Autistic daughter’s first ID and a renewed passport in mid May 2025 with the expectation that within 2-4 weeks the documents would be ready for collection. I received an SMS that the ID card was ready for collection in June so I decided to wait for the passport to be ready so I could collect them at the same time. In July I had heard nothing so I contacted the Call Centre which I managed to get through to after waiting for 50mins and they told me I should have received it within a maximum of 14 days so they would escalate it and I should call back the following week. The following week I called back and after another hour wait I got the same response and they said they needed to escalate it again and I should call back again the following week. The following week I called back waited in there IVR for over an hour and got cut off and since then every time I call I either get stuck in there IVR or the number is unreachable. So, I emailed the contact person listed at the branch for DHA queries Rendani Tshifularo explaining the situation who initially responded in July stating she would follow up with Head Office. Since then I have sent numerous emails to Rendani requesting an update and I have received no response and my daughters passport is still not ready. It’s been 3 months since I app**** for her passport and it’s still not ready and no one is assisting.!!!!😡
1 reply
10 months ago
PNP Online Shopping a complete mess!!!
PNP Online Shopping has become a joke… there staff have no idea what is going on😡 Last month I complained as I was unable to do my regular monthly shopping as the system had a restriction on the number of items that you could order, which was a new thing. Which resulting my having to order half my shopping online and then the other half I went and purchased in store at Checkers around the corner from home. This was only one of my many complaints I lodged last month and I’m yet to receive proper feedback from anyone except I was told there was no limit to shopping that only applies to PNP asap, which I have never used. So this month I decide to give it another go and out of my approximate R7k shopping I needed to order I managed to order R2500 because it told me I had exceeded the item limit of 45( last month it was 35) so I placed an order with Checkers 60/60 as well. Can someone please advise what is actually going on???? Firstly, my address used to shop from PNP Hyper Woodmead and now it’s shopping from PNP Fourways and the stock is an issue and there is definitely an item restriction of 45 per shop, I want to be able to shop once for my monthly shopping like I always have from a store that has stock of everything. Can someone please advise what’s going on🤷🏼♀️🤷🏼♀️🤷🏼♀️😡
53 replies
11 months ago
PNP Online Non Deliverance and Greed!!!
I’m absolutely appalled by the service I have been receiving from Pick n Pay Online Shopping, every month since the beginning of 2020 I have been ordering from them and I have to complain and most of the time I don’t even get a response and when I do the response is always the same generic response or they don’t respond at all. I ordered my monthly shopping this month after I had to figure out the a new rule that was implemented at the end of April which apparently stops you from ordering more than 35 line items. If you wish to place an order for more than 35 items you need to place more than 1 order which I find ridiculous. Might I add this is no thanks to your PNP Online Call Centre staff which I phoned twice as they don’t understand this rule and when they explain it they say you can’t order more than 35 items in total so if you are ordering 10 loaves of bread and 10 coldrinks you can only order 15 more items according to them. If you are trying to get rid of corporates or bulk shoppers that are ordering ridiculous amounts this rule will not necessarily get rid of those orders so you are penalizing the average person ordering their monthly shopping to try and increase your delivery fees. You then increase your available delivery slots which is great, considering over the last few months delivery slots need to be booked 3-4 days in advance in comparison to before you could get a slot within a day or 2, and made them every half an hour which I thought was an excellent idea provided you actually stuck to these times as every month since 2020 you have never delivered within the selected 2 hour time slot. The driver has always arrived late by 30 minutes to up to 2 hours and even though I have complained nothing changed. This month I selected one of these new slots and instead of my shopping arriving an hour late it never arrived at all. I received a call a day after it was supposed to have been delivered from a driver requesting a new access code to deliver my groceries which were now a day late. When I questioned the driver he said he was just told to deliver and if I’m not available that day he would deliver when I was available, so my shopping if I didn’t avail myself would just sit somewhere until I was available even though there were items that could go off or stale🤷🏼♀️ I doubt they would repack these items back into the shelves and repack them when I was available another day based on past experience. What type of service is this? Why did Pick n Pay not inform me there would be a delay? Does Pick n Pay not value their customers? It’s no wonder so many Pick n Pay stores are closing down and Checkers is rated as the number 1 supermarket in the country. If you order from Checkers 60/60 you receive it within 60minutes otherwise your delivery is free, if you don’t receive items that you ordered you don’t pay for delivery and you are credited immediately. With Pick n Pay you are still billed for delivery irrespective on when someone decides to deliver. This month you have even added a driver tip when checking out. Although some of the drivers are friendly and helpful and I believe they deserve a tip, when a delivery is late who is to blame? Often items are missing from my order even though they are marked as delivered and it’s not worth complaining because nothing is done about it. You were the first shop to do Online shopping and instead of improving over the years your service has gone to the Sh*@tter!! Should loyal customers like myself just face facts that you just don’t care and take our business elsewhere?
169 replies
15 months ago
***** Case Unresolved! Passing the buck…
I’m extremely disappointed and frustrated with the help I have received from Discovery Bank! I logged a ***** case telephonically on the 21st November 2024 and received a reference number and was given a turnaround time of 72 hours. I logged the case while the incident was taking place and explained this to the consultant on the phone. If Discovery had acted with any sense of urgency I would have gotten my money back. Instead, we are now 2 months later and whenever I try call the ***** department, I spend over an hour trying to get through and then get transferred 5 times if I’m lucky,before I get the same bull**** feedback saying they have sent an email to Capitec and are awaiting feedback. Talk about passing the buck! I have sent numerous emails to which no one ever bothers to reply. Sending an email to Capitec in my opinion is just not good enough and more effort should have been put in to this matter, if a response was not received to your email request then surely you should pick up the phone? As a customer I expect my bank to protect my money and in this case if they cannot get it back which obviously after 2 months it’s long gone, they should be liasing with myself and SAPS to track down these individuals so they can be arrested. Is this the type of service I should expect from Discovery Bank?😡
265 replies
58 months ago
Disgusting service!!!!!
Disgusting service received from Nandos Leaping Frog! Placed an order via Uber eats at 18:08 on Thursday the 22 July and they received the order and an Uber driver was allocated to collect. Whilst tracking the order it was being wrapped up for 1 hour 30 mins and we attempted to phone 25 times to find out was happening with our order and kept getting cut off. Eventually at 19:50 we received ordered cancelled and order cannot be fulfilled which is unacceptable considering we had placed an order almost 2 hours beforehand. Not to mention we order from them at least 3 times a week and the order is consistently wrong?
53 replies
95 months ago
Household Damaged due to Incorrect Product provided by Incompetent staff
On the 15th June 2018, due to the Eskom wage dispute resulting in load shedding taking place in Paulshof from 4pm, we rushed out to get food for our family from Sunninghill. At around 17h30, we decided that by the time we get home it will be pitch black and we only had 4 indoor candles that use citronella oil which would not be sufficient to light up our house as my son has a phobia if the dark as he is a special needs child and my daughter who is autistic cannot cope without electricity which results in both my kids becoming anxious and overwhelmed which requires medical intervention when it takes place. I waited in the car whilsty husband ran into builders warehouse directly to information to inquire who could assist with indoor candles and the respective oil. At first the lady assisting said they did not have indoor candles but had the oil to which my husband responded saying he can get candles at PNP but they did not have the oil. She took him to the section and pointed out the bamboo candles to which my husband responded that we required indoor candles, when reaching the isle above the oil the builders representative pointed out was on special, were the indoor candles we were looking for as they were the ones we were looking for. Taking her advice and rushing to the check out he paid and jumped back in the car. On arrival home due to traffic being backed up from the power failure we rushed into the house and used a cellphone torch to pour the oil into the holders. After sitting in a closed cold house with the candles burning my husband got up to go to the toilet and when re-entering the room realised the air was snogging and he was battling to breath and the new candles were letting off black fumes. We immediately blew these out and opened all doors to air the house out, and when the power came on about 30-40 mins later only to realise that the entire house was covered in soot from these candles including our faces, nostrils, floors, curtains and pretty much everything including our pantry. On Saturday I returned to the store to speak to the manager and Bert was called and after showing him some pictures and explaining this to him and staying I hold builders warehouse accountable to clean all goods damaged. He said he doesn't have authority and called the Store manager Dobby who was not in and visiting someone in hospital. I explained the situation again and he said leave your details and he would call me later that day. I received a call and was asked whether we would use our own cleaners or if they should send their own to which I responded for security reasons we would use our own overall cleaners. I was told to obtain quotes and send these through which I arranged on Saturday afternoon. On Sunday the senior manager Bert was sent out and agreed with the damage caused and he would escalate to the highest on levels bring head office. At no point were we told that we would be responsible for your employees lack of interest and incompetence. Individual quotes were more expensive so we opted for overall professional cleaners. The quotation for the full cleaning of the house including the curtains,floors, furniture, rugs, couches, mattresses and overall cleaning of each room through the housend to rectify the damage to our property was close to R11000. Excluding the replacement of our servers power supply as the soot had damaged this too but gave an approximate in the region of R1700. I stresses this needed to be finalized latest Monday to ensure they come out on Tuesday bearing in mind we have to live in filth until they have completed the job. Paramedics were called out due to the difficulty we were having breathing. For your reference paramedics called out. Your emergency has been processed with Netcare911 and an ambulance has been dispatched. Your reference number is ********** 491 for reference bearing in mind. They further stated that the long term effects could not be determined and should we still have difficulty breathing or start vomiting we were told to call them back out. This product is also dangerous to animals which I have 4 dogs who inhaled the same fumes and recently on Facebook a dog died from inhalation if smoke and my dogs are my children. I have an autistic daughter and a son with a chromosome issues as stated above therefore causing learning disabilities and would result in further assistance to deal with this all as my son stated that this could have burnt our house down and was displaying anxiety and repeating this to everyone who he came into contact with so I was contacted by the school he attends. My daughter is non verbal therefore cannot communicate if she has difficulties breathing. If we had fallen asleep as per the paramedics this could have ****ed us and the damage caused is substantial due to your staff incompetence. In any given day to get assistance in your store is impossible and as lamens we took your specialists advise and products recommended. On Monday at 10:47 I sms'ed Bert to receive feedback only to receive a call on Monday at 17h06 to inform me that head office will not cover the damage as we should have read that this was for outdoor use, which clearly not our responsibility to do seen as your "trained staff member" had provided us the products including the indoor candles with outdoor oil. He mentioned he was just the messenger and I stated that the branch manager should be handling the matter. He said he would revert to the manager and then he would call me. Bert called back to request a meeting stating that head office and legal had rejected the claim due to the word outdoor which we had not selected. I was very clear in stating that if this was their stance then there was no need for a meeting and we would refer the matter. They insisted and Bert, Dobby and another gentleman came out giving us the same stance that head office and legal stated this was our responsibility to check the label even though your trained specialist provided the products. Not to mention this oil is directly underneath the indoor candles. We do not believe this was our responsibility or fault and should this matter not be resolved we will refer for legal assistance and any further medical issues and expenses which are unknown that may arise in the future. Your prompt response is required from the higher powers referred to and the staff should be taken to task for selling incorrect products to lamens. If they are incompetent or untrained with no interest in their job then they should not be working there. Not to mention I was given a full refund which indicates fault on their side as one of the holders even burnt. If this was not the fault of builders then no refund should have been given as instructed by your senior manager due to the store manager visiting someone in hospital when he should be present.
106 replies
97 months ago
Disgusted Virgin Active Sunninghill
I joined Virgin Active in February via my vitality membership and have been disappointed since.... the service was great on signing up and I was told that by my sales consultant that that is referred to as Gugs that I had to pay R50 to joint to get the R50 special to get the month of March free then I would receive a call end of April to come pay the negotiated fee of joining via vitality of R750 negotiated her her by the end of April 2018! Instead I was debited R750 without permission beginning of March and again beginning of April 2018 R756. I therefore took it up with her and queried the debits and was told due to my being extremely sick that my membership will change from 1st May 2018 and I needed to pay the R750 again and the first debit would be end of June 2018. Was further stated that both amounts debited would be refunded by yesterday the 11 May 2018 as they had been sent for processing. So I effectively have paid 3 times to join and when caking yesterday was pushed from pillar to post as she was not in. Told I would get a call back and over an hour later I had to call again speaking to the manager on duty. This is disgusting and I did not give authority for these amounts to be debited and therefore should I not receive these by latest Monday and a call from Gugs today to resolve I will cancel my membership and expect a full refund immediately alternatively reverse all amounts taken and join Planet Fitness which I never had a problem with. I suggest this is resolved today!!!?????
0 replies
103 months ago
Disgusting service from Paulshof Woolworths manager
Good afternoon, I would like someone to contact me after the disgusting service I received from your manager at Paulshof by the name of Martin. I went earlier to do shopping and they had not made the chicken strips yet. I requested that they keep me 12 strips and I would come back. I told them I will come back to fetch them. I have autistic children so I cannot run and and down so as soon as I got a gap I went back to be told they had been sold. I requested to speak to the manager who was nowhere to be seen somewhere in the back and after 5 mins with complete attitude I said it is unacceptable when I requested they were kept for me he responds saying they have a shelf life and cannot be sold after 2 hours yet I wasn't told that I just requested that they kept for me till I could get back and no indication that it had to be within 2 hours. Yet there is so much in that store that is past due date on shelves. He was completely disrespectful and should not be in a position of management to the point he walked off without offering a solution and said I can escort myself out. As a loyal customer to Woolworths if that is his attitude then I will not shop there or any other Woolworths for that matter. If this is the image Woolworths would like to portray then quite frankly I will no longer shop there as I will not be treated like that in front of my special needs child. I expect a response and call with how this will be handled. Regards Angie Peters **********
0 replies
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4 Star
0 (0%)
3 Star
1 (10%)
2 Star
2 (20%)
1 Star
7 (70%)