Fireroom Castle Gate
Claimed Business
|2.5|2 Reviews (last 12 months)|This business does not respond to reviews
Fireroom Castle Gate
Claimed Business
|2.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIR
Ian R
1 reviews | Active since Dec 2025
17 Dec 2025, 11:24
Poor management
I just need to share my dissatisfaction, being a tea ***** and not feeling well, I opted for a tea instead of cold drinks or alcohol. It was just an office lunch to round off the year. I ordered and was served a pot of tea for one except the teabag had nothing to steep on, I called the waiter to show him that it was literally hot water and asked if they can bring me another teabag. To my surprise on payment I was charged for 2 teas, I called the manager directly for him to resolve the matter, instead he was adamant that they charge when 1 pot gets a 2nd teabag. Does it mean I had to drink hot water and milk and get charged for no tea? Manager on duty this afternoon was just nonchalant and never sent the waitress to apologize for the non communication of their rules. Fireroom no more, and failed me on a lousy pot of poor tea, although the menu is fairly pricey, but i didn't mind the support.
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Ian R
1 reviews | Active since Dec 2025
17 Dec 2025, 11:24
Poor management
I just need to share my dissatisfaction, being a tea ***** and not feeling well, I opted for a tea instead of cold drinks or alcohol. It was just an office lunch to round off the year. I ordered and was served a pot of tea for one except the teabag had nothing to steep on, I called the waiter to show him that it was literally hot water and asked if they can bring me another teabag. To my surprise on payment I was charged for 2 teas, I called the manager directly for him to resolve the matter, instead he was adamant that they charge when 1 pot gets a 2nd teabag. Does it mean I had to drink hot water and milk and get charged for no tea? Manager on duty this afternoon was just nonchalant and never sent the waitress to apologize for the non communication of their rules. Fireroom no more, and failed me on a lousy pot of poor tea, although the menu is fairly pricey, but i didn't mind the support.
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Ester D
1 reviews | Active since Feb 2024
30 Sept 2025, 21:25
Bad Dining Experience
I'm writing this review as a warning to others after a very bad dining experience at Fireroom, Castle Gate that left us severe stomach cramps and diarrhea for 24-48 hours. Despite its upscale reputation, the food served was clearly not handled or prepared with the care one would expect from a high-end establishment. The symptoms started hours after our meal, and what followed was a night of intense discomfort. Given the timing, it's evident that the food was the culprit. All of us got sick. This is unacceptable, especially considering the prices and the expectation of quality that comes with dining at such a restaurant. To make matters worse, when I contacted the manager to report the incident and express our concerns, I was met with empty promises. He (Shaun) assured me he would get back to me, but I've yet to hear from him, even after I went to the Restaurant to speak to him in person. It's disappointing that a restaurant of this caliber fails not only in its food safety but also in customer care. We hope the management takes immediate action to review their food safety protocols and improve their communication with regular customers.
Helpful (0)
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Ester D
1 reviews | Active since Feb 2024
30 Sept 2025, 21:25
Bad Dining Experience
I'm writing this review as a warning to others after a very bad dining experience at Fireroom, Castle Gate that left us severe stomach cramps and diarrhea for 24-48 hours. Despite its upscale reputation, the food served was clearly not handled or prepared with the care one would expect from a high-end establishment. The symptoms started hours after our meal, and what followed was a night of intense discomfort. Given the timing, it's evident that the food was the culprit. All of us got sick. This is unacceptable, especially considering the prices and the expectation of quality that comes with dining at such a restaurant. To make matters worse, when I contacted the manager to report the incident and express our concerns, I was met with empty promises. He (Shaun) assured me he would get back to me, but I've yet to hear from him, even after I went to the Restaurant to speak to him in person. It's disappointing that a restaurant of this caliber fails not only in its food safety but also in customer care. We hope the management takes immediate action to review their food safety protocols and improve their communication with regular customers.
0
Replies (0)