Bad communication

I recently made a booking for 16 people at your restaurant to celebrate my birthday. I would like to start by commending Nqobile, who was very helpful and friendly during the booking process. When we arrived, we were introduced to Thulani, who was assigned as our waiter for the evening.

While Thulani was energetic and a bit extra, we didn’t have a problem at first. However, the experience became uncomfortable later in the evening. When we asked about the kids’ orders, he made a comment saying that he also has children and wouldn’t give them alcohol — which felt unnecessary, but we decided to let it go.

The main issue occurred during the birthday singing. Thulani came out with the plate and ice cream, and as my guests were singing, someone mentioned they couldn’t see the plate properly. As I tried to adjust it for a better view, Thulani suddenly grabbed my arm, forgetting there was ice cream on it. My arm ended up covered in ice cream, and instead of apologizing, he sternly said that guests are not allowed to touch the plate while it’s on fire.

This could have been avoided if he had communicated that rule beforehand. The incident and his reaction really spoiled the last part of what was meant to be a special day.

What bothers me the most he didn’t even apologise. We still gave him a 10% tip even with his bad energy.