Disappointing Experience at Fireroom Montecasino – January 24, 2026

On January 5, 2026, I made a reservation for 4 guests at Fireroom Montecasino for the evening of Saturday, January 24; nearly 3 weeks in advance. Given the lead time, I expected a seamless and well coordinated dining experience.

Upon arrival, we were seated on the top floor in a secluded corner, far removed from the main dining area and any sense of ambiance. It was puzzling to be placed in such an isolated spot despite having booked well ahead of time.

Even more concerning was the lack of service. No staff approached our table after seating, and when I proactively sought assistance from 2 different waiters, we were still not assisted. After waiting over 20 minutes without so much as a greeting or offer of water, we made the difficult decision to leave and dine elsewhere after addressing one of the ladies whom checked us in (she was very helpful and apologetic though).

It’s unfortunate that what should have been a special evening turned into a frustrating experience due to poor table allocation and complete absence of basic hospitality. I truly hope Fireroom addresses these issues; advance reservations should guarantee better than this. I suspect that as they are always busy they really don't care about ensuring smooth service and don't care that guests decide to walk out.