Petty and Spiteful.

I recently decided to cancel my connection with Fire Stream. The service has been terrible since I joined with them a couple years ago.

The final problem that pushed me to cancel was having my money ******. They changed bank account details and did not inform me. So I paid and eventually had my account suspended due to an unpaid bill. They refused to allocate the funds in their second account to the new account and told me I had to contact my bank and ask the bank for a refund. Which I did, and unsurprisingly the refund was refused again.

This happened at the end of the month when I had no cash, and they were unwilling to reactivate the account while I tried to sort out the refund. Which I never got. So I had to find extra money I didn't have to pay a bill a second time. The bills they sent after this situation still have the "wrong" banking details on it. So I am sure they are catching out plenty of their customers with this.

When I cancelled I was told the line would be deactivated at the end of Feb. Because I had to wait out one full month with them. Which was almost two months I was stuck with them since I asked to cancel at the beginning of Jan.

On the 28th I followed up to see if the line was still going to be deactivated. To no reply. On the 29th, they did cut my service. But never put in a cancellation request with Metro Fiber. I have sent over 20 emails to Fire Stream to figure out what is going on, and I have received 0 response from them.

I eventually heard back from the ISP I want to change to, and they told me that Fire Stream has only set the cancellation date at the end of March. Effectively holding my line hostage for another full month. Where I will have 0 service to use and will not be allowed to activate a new provider. And that Fire Stream REFUSES to cancel it sooner.

I am concerned for anybody who ends up with this ISP.