Unhappy, confused and disappointed client

On the 24 July 2024 my car was booked for Panelbeaters and my insurance rented me a courtsey car from First Car Rental company reference number 4459854 . On the 06 August 2024 I was involved in an accident while driving the courtsey car from First Car Rental company, Accident report number: e3471/9999/08/2024. I notified the First Car Rental about the incident and explained to them that the car is not driveable it was bumped on the left side on the front wheel. They asked me to send the pictures of car and of the one I was involved with which I did. They booked me a breakdown vehicle to tow the car to their depot and l paid the fee for the breakdown, when I arrived at their depot office I was told to pay an access amount of R5272, 80 including the admin fee. Which l paid.

On the 23 January 2026 I was called into my HR office when I arrived I was handed over the summons documents which stated that the driver I was involved in an accident with, institutes action against me and the document states that I have to file with the clerk of court in the magistrate' court for the sub district of Randburg held at Randburg.

On 23 January 2026 l sent an email to First Car Rental informing them about the matter. I made some follow-up with them and on the 30 January 2026 I received an email from them stating that "they will relook at the claim against on Monday and revert" until today I'm still waiting. I urgently need assistance because the 20 days notice will be ending on the 11 February 2026. Your assistance will be highly appreciated.