FNB (First National Bank)
1.5|110,989 reviews
Responds in 5 hours 36 min
fJ
frans J
1 reviews | Active since Member
06 May 2026, 10:26
FNB secure chat a total disaster and unqualified staff
what a disaster trying to talk through ---secure chat---- eventually after 3 efforts ( previous 2 waited more than n hour to get a response and then oops we lost you due to inactivity) I got through just now just to speak to someone doesnt listen or read my request----plays it off due to powerball efforts and then try to tell him PLEASE READ my request oops we lost you due to inactivity what a shame ---what an *********** staff member
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Replies (1)FNB (First National Bank)'s replyOfficial
06 May 2026, 11:21Good Day Mr Frans Joubert
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290184NF.
For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290184NF.
For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply06 May 2026, 11:21
Official
Good Day Mr Frans Joubert
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290184NF.
For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290184NF.
For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Best regards,