Unhappy customer

First let me say this! Bafana from Waterfall Branch in Midrand you know how to deal with the customer even if my query is not resolved yet but you have tried your best. Having bought a First National Battery not for the first time but so many times as one of their big customers from their old branch in Newroad behing old BMW branch to come and buy from them at Waterfall and experience very bad service from an arrogant runner or agent who doesn't know how to treat other people who help him put food in his table for his family. His name is Justin in East London, the guy has no manners and no customer service skill or he is used to EC style of colour where most blacks keep quiet and walk away in silent. I had a battery fault while in Queenstown and the only closer branch for First National Battery is in East London which is about 250km away from my village and almost 200km away from Queenstown. After raising my problem with Waterfall and First National Battery Head Office by speaking to Bafana who spoke to his leaders and one of them is Conrad and he was sent to Justin in East London the arrogant and stupid one who insulted me and went even as far as saying the Battery was damaged by the fan belt without even knowing the make of the car. The stupid assumption we even further by saying I must buy a Battery from Midas and send the faulty one to him before he even look at my claim. why would I continue if I have means of buying a Battery and stop complaining and walk away like other black customers. I am a business man and this issue has been going on since Friday and non of them have bothered to call me between Justin and Conrad however Bafana promised to speak to his Boss at Waterfall to get involve but have not heard from them today and this is my first channel of letting the world who they really are, before taking this to social media. Justin even failed to give an authority to Midas in Queenstown to give me loan battery while my faulty battery is being sent to him to look at so called fan belt damage, that happened to be running against the battery and the body of the car which is the left fender of the car.

Thank you