ZM
Zolani M
Active since Oct 2014
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
Unhappy customer
First let me say this! Bafana from Waterfall Branch in Midrand you know how to deal with the customer even if my query is not resolved yet but you have tried your best. Having bought a First National Battery not for the first time but so many times as one of their big customers from their old branch in Newroad behing old BMW branch to come and buy from them at Waterfall and experience very bad service from an arrogant runner or agent who doesn't know how to treat other people who help him put food in his table for his family. His name is Justin in East London, the guy has no manners and no customer service skill or he is used to EC style of colour where most blacks keep quiet and walk away in silent. I had a battery fault while in Queenstown and the only closer branch for First National Battery is in East London which is about 250km away from my village and almost 200km away from Queenstown. After raising my problem with Waterfall and First National Battery Head Office by speaking to Bafana who spoke to his leaders and one of them is Conrad and he was sent to Justin in East London the arrogant and stupid one who insulted me and went even as far as saying the Battery was damaged by the fan belt without even knowing the make of the car. The stupid assumption we even further by saying I must buy a Battery from Midas and send the faulty one to him before he even look at my claim. why would I continue if I have means of buying a Battery and stop complaining and walk away like other black customers. I am a business man and this issue has been going on since Friday and non of them have bothered to call me between Justin and Conrad however Bafana promised to speak to his Boss at Waterfall to get involve but have not heard from them today and this is my first channel of letting the world who they really are, before taking this to social media. Justin even failed to give an authority to Midas in Queenstown to give me loan battery while my faulty battery is being sent to him to look at so called fan belt damage, that happened to be running against the battery and the body of the car which is the left fender of the car. Thank you
0 replies
23 months ago
Bad service
I’m the parent who have a child attending school at Curro Hazeldean in Pretoria, I have written emails from last week Thursday till today requesting only one thing a letter with the school stamp that confirms, I’m the parent responsible for my child fees and paying how much monthly. The lady by the name Shantell Finlay is so unprofessional or else she is doing this deliberately to frustrate me or she just can’t do her job at all. If I can post her replies on this review you will be shocked and I had to write this about the school because of one lazy or silly person who doesn’t want to help me for only one request a letter with school stamp wow. Thank you
0 replies
23 months ago
From Good to Bad
My wife and I bought 2 cars from Weelee, the welcoming from the salesman was great with a great smile and great communication. He took us around the warehouse in Kempton park showing us all the cars until we made our choice of 2 cars which we bought cash. One of the cars have a battery problem and a sparewheel machine that was broken and he made a kind of promises that all will be fixed and we can have the cars, after few weeks of waiting we rich out to him and he kept saying he is working on it till the car failed to start because of the battery and we were forced to buy a new one, he requested us to send an invoice to him and we did however we are still waiting to hear from him till today. We also did a quote of the spare machine and send to hill and he went silent on us till today, as much as I love Weelee but at this stage I will never recommend them to anyone. I need to buy 2 Bakkies for my farm but because of the expirience, will not even think twice about them and some of my farming friends who are looking at buying bakkies, I cannot send them to Weelee at all. The name of salesman is Dylan.
106 replies
33 months ago
Unhappy Customer
Good service provided by Cool Ideas customer service team. I made a call to them after realising that my internet is down and spoke to Kagiso who said to me someone will contact me shortly and she meant 45 minutes, unfortunately no one contacted me and then I decided to call again. This time I spoke to someone who I cant remember her name and explained the problem however she ask me to open Google and my question was how since I don't have the internet connection, she then said she is sending my query to someone else who will contact me urgently. In few few minutes the call came in and it was Faith who tried by all means to assist after realising that the previous caller did not even log the query. She tried and fail and ask me to wait for her call back as she is trying to get someone to attend to this issue, in few minutes she called and said she is not getting through to whoever she was trying and the unfortunate part was how she did not care at the end about how I feel and to a point of saying its my choice to take my business to another service provider, how do you really treat a frustrated client that needs to be in a meeting in few minutes but she showed me a middle finger and this is the reason we are here. As a businessman I will forever report such bad service because this is what makes our business fail and people expect to be paid full salary and they forget that my premium add value to them and I have the right to complain. Thank You Zolani
60 replies
33 months ago
Pathetic and bad service
From the day I reported accident on the free way on N1, it was just a nightmare. My calls were dropped and at some point I could not believe was speaking to the call centre agent, BMW on call were the first one to arrive while Auto & General was no where to be seen. the following day I logged my claim with them and also requested a loan car however my claim took 8 days to be updated that the need Tracker log trip as if they have installed tracker in my car. To receive an update I have to make a call and after that the fights begin back and forth for them to approve my claim. This all started on the 26th of June today is the 27th and my car is not fixed however they want me to return the loan car. The panel beater has updated them about what needs to happen and their assessor is dragging feet and I need to have a car to do my daily activities but the they don't care about that however they care a lot about the money we pay to them. I have never received a single update from them, I have to keep calling only to be told nonsense. I am so disappointed with them with their stinking attitude from their agent to management, I wonder who trained their staff client service and if they continue doing this they will lose a lot of client and i'm one of them. they are pathetic and the worst insurance company out there.
60 replies
37 months ago
UNFAIR TREATMENT
After raising my mothers issue here, where ABSA failed her after when she claimed for the damages caused by the heavy rains in her house. ABSA showed me a middle fingere, not even a single member of their team contacted me or my mother. Anyway was not expecting them to do so, because they are pathetic and it is one of my reason, I closed my account with them and move to where I was valued. My next next is to advertise them for free on my social page and to all Soweto groups until they realise how important is to deal with clients and respect them. Regards Zolani
159 replies
38 months ago
Unfair Treatment
Claim number 4409887 A huge concern from Soweto Home Owners who were affected by floods sometime last till this year. they are all subjected to misfortune of their claims being rejected by ABSA. My Mother has been the owner and the first owner of the house for more than 25 years now and the house has been insured with ABSA all these years however she has never seen a single representative from ABSA to come and look at the structure of the house and the landscape. My mother submitted here claim after the floods due to water entering the house through the wall and underneeth the floor. Her Claim was rejected based on things that were never communicated to here when she took the insurance, The same problem was not unique to her house alone as the number of houses in the same area were affected. Then ABSA representative reject the claim based on moisture originating from the ground seeping through the walls and floors. Futher more they point the perimeters of the building which only now appears to be higher than the inside level of the building, whatever that means. Why were all these things not checked by ABSA when they were initiating the cover, It is their own task to make sure they know what they are insuring, how do you cover something for more than 25 years without knowing it, clearly thats FRAUD, they are collecting money from people by promising them that they will be there when they need them and today that day has arrived but they choose the only way they know better rejecting the claim. She is not the only one going through this in Soweto. This is a day light robbery from an old lady who is over 65 years old. she has paid her house fully and continue to stay with ABSA as the loyal member of the Bank, without knowing she is just donating to FRAUDSTERS. This is not going to end here, I still taking it to a number of platforms until they prove that they sent their representative to check the land before the builders started building since she took the bond with them. Regards Zolani 0621321960
53 replies
42 months ago
Poor customer Service
I bought my new Nissan Navara cash from Nissan Woodmead last year August and was assisted by a wonderful salesman Sifiso who did a wonderful job. After buying the car, I wanted to add some accessories like Winch, Iron bumper and extra LEAD LITE. Sifiso did a wonderful job again in getting that for me however the problem started a month after the fitment with the secure lead at the back, it became lose and my emergency front camera also started to come on as not NOT AVAILABLE FRONT RADAR. I reported this to Nissan on the 8th of December 2021 however it was attended in February 2022, and was not fixed. Now let me give some information about the fitting of all the accessories especially the Winch, after my car was fitted with the Winch the was no one who showed me how it works from both Companies, I was only called to come and collect the car in the afternoon as it was ready. I used the winch based on my knowledge and it affected the front camera as they say. Now they took out the winch as if they are going to fix it 3 months back, until today they have not put it back and they claim its my fault however the was no training provided from the beginning, the only thing I found in the car was a remote, no manual provided but today I have to accept that the fault is mine. I am a farmer and the winch will be used, the secure lead gave me a problem within 2 weeks after fitment and they also did not want to fix it until Nissan intervene. The is a guy by the name of Brett who doesn't know anything about the customer service. This is my first step to let them know that if they cant fix it then they must put it back as it is, I don't owe any of them a cent including the Banks, my car and all accessories we done cash. This will also be posted in all social medias for CKK Canopies to be famous and Beekman.
132 replies
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