Poor Customer Service

Their receptionist advised me to buy tickets for Waterpark..,I spent R200 on them for the whole family the next day when am suppose to use them the Waterpark was closed and she never advised me on this..now their manager blames me for not going to Waterpark on my check in day which was Sunday at 3..,when I booked for boat cruise which was leaving at 4..how was I suppose to go to Waterpark at 5 in de evening when it closes at 6..then on my check out day they refused to refund me telin me that I should use it and have a day pass..did they even consider why ihad to leave on that day?NO