Based on recent customer reviews, FirstShop is a well-regarded online electronics and technology retailer in South Africa. Customers consistently praise its competitive pricing, fast delivery, and proactive communication. The business earns strong scores across Delivery, Orders & Stock (4.2) and Customer Service & Communication (4.1), though recurring complaints about returns handling and occasional stock accuracy issues temper the overall picture.
Top Strengths:
- •Staff & In-Store Experience: Customers repeatedly praise named staff members like Hendry, Xavian, Shoneze, and Marco for exceptional responsiveness, product knowledge, and professionalism. Competitive pricing and a user-friendly website are consistently highlighted.
Replied to 88% of negative reviews
Typically takes less than 11 hours 21 min to reply
TrustIndex
9.0
Score
Ranking
#1
in Electronics & Technology
Avg Reply
0.3
Hours
NPS Score
77
Recommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 11 hours 21 min to reply
May '25 - Apr '26
Recent reviews (485)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
My order number was FS200200385
My order number was FS200200385. I was very happy by the way you handled it, you delivered within 24hrs. You also respond promptly to emails, every email that I sent - you quickly rep****. My goods were exactly what I ordered. Prices are good. I reside in Swaziland 🇸🇿 and I do recommend you to others this side. Thank you and keep up your great service.
1 reviews | Active since Jan 2020
My order number was FS200200385
My order number was FS200200385. I was very happy by the way you handled it, you delivered within 24hrs. You also respond promptly to emails, every email that I sent - you quickly rep****. My goods were exactly what I ordered. Prices are good. I reside in Swaziland 🇸🇿 and I do recommend you to others this side. Thank you and keep up your great service.
1 reviews | Active since Jan 2020
Microsoft 365 Personal 1-user 12-month Subscription
Easy to follow instructions on activation process and no issues activating Office 365 and working as intented.
1 reviews | Active since Jan 2020
Microsoft 365 Personal 1-user 12-month Subscription
Easy to follow instructions on activation process and no issues activating Office 365 and working as intented.
1 reviews | Active since Jan 2020
Excellent service
Efficient order placement and delivery process. Short lead time All goods delivered correctly every time
1 reviews | Active since Jan 2020
Excellent service
Efficient order placement and delivery process. Short lead time All goods delivered correctly every time
1 reviews | Active since Jan 2020
I ordered another tapo camera which was unfortunately defective and im waiting for the return item
I ordered another tapo camera which was unfortunately defective and im waiting for the return item. I am dealing with your agent at moment
1 reviews | Active since Jan 2020
I ordered another tapo camera which was unfortunately defective and im waiting for the return item
I ordered another tapo camera which was unfortunately defective and im waiting for the return item. I am dealing with your agent at moment
1 reviews | Active since Jan 2020
I googled the product, first shop website was the first to list , I clicked and purchased the product with ease
I googled the product, first shop website was the first to list , I clicked and purchased the product with ease . I would recommend
1 reviews | Active since Jan 2020
I googled the product, first shop website was the first to list , I clicked and purchased the product with ease
I googled the product, first shop website was the first to list , I clicked and purchased the product with ease . I would recommend
1 reviews | Active since Jan 2020
As Always absolutely amazing service from FirstShop
As Always absolutely amazing service from FirstShop. On time and always kept in the loop. All queries answered on time with relevant information
1 reviews | Active since Jan 2020
As Always absolutely amazing service from FirstShop
As Always absolutely amazing service from FirstShop. On time and always kept in the loop. All queries answered on time with relevant information
1 reviews | Active since Jan 2020
Amazing service, eve...
Amazing service, even when I ordered the wrong quantity, it was quickly resolved and with no issues
1 reviews | Active since Jan 2020
Amazing service, eve...
Amazing service, even when I ordered the wrong quantity, it was quickly resolved and with no issues