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FirstShop

Verified Business
485 Reviews (last 12 months)
Responds in 16 hours 21 min
AI Review Summary

Based on recent customer reviews, FirstShop is a well-regarded online electronics and technology retailer in South Africa. Customers consistently praise its competitive pricing, fast delivery, and proactive communication. The business earns strong scores across Delivery, Orders & Stock (4.2) and Customer Service & Communication (4.1), though recurring complaints about returns handling and occasional stock accuracy issues temper the overall picture.

Top Strengths:

  • Staff & In-Store Experience: Customers repeatedly praise named staff members like Hendry, Xavian, Shoneze, and Marco for exceptional responsiveness, product knowledge, and professionalism. Competitive pricing and a user-friendly website are consistently highlighted.
Service Quality Ratings
Industry: 2.6Best: 4.6 (Super Communications)
Industry: 2.4Best: 4.5 (Oukitel South Africa)
Industry: 2.4Best: 4.9 (Autogate)
Industry: 3.1Best: 4.9 (Autogate)
Overall AI Score
4.1
Industry: 2.4Best: 4.5 (Super Communications)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
9.0Trustindex Rating
0.3 HrsAverage Time To Reply
77 NPSRecommended: Very Likely

Replied to 88% of negative reviews

Typically takes less than 11 hours 21 min to reply

Review Distribution
4.56|485 Reviews

May '25 - Apr '26

5(84.2%)
4(6.3%)
3(1.8%)
2(0.7%)
1(7%)

Recent reviews (485)

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Popular mentions

Z
Zwelithini

1 reviews | Active since Jan 2020

15 Mar 2026, 09:18

My order number was FS200200385

My order number was FS200200385. I was very happy by the way you handled it, you delivered within 24hrs. You also respond promptly to emails, every email that I sent - you quickly rep****. My goods were exactly what I ordered. Prices are good. I reside in Swaziland 🇸🇿 and I do recommend you to others this side. Thank you and keep up your great service.

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Johan Jacobs

1 reviews | Active since Jan 2020

14 Mar 2026, 06:22

Microsoft 365 Personal 1-user 12-month Subscription

Easy to follow instructions on activation process and no issues activating Office 365 and working as intented.

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FL
Frank Louwrens

1 reviews | Active since Jan 2020

13 Mar 2026, 12:39

Excellent service

Efficient order placement and delivery process. Short lead time All goods delivered correctly every time

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TersEnviroGroup

1 reviews | Active since Jan 2020

13 Mar 2026, 11:39

I ordered another tapo camera which was unfortunately defective and im waiting for the return item

I ordered another tapo camera which was unfortunately defective and im waiting for the return item. I am dealing with your agent at moment

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ivon doorsamy

1 reviews | Active since Jan 2020

13 Mar 2026, 08:21

I googled the product, first shop website was the first to list , I clicked and purchased the product with ease

I googled the product, first shop website was the first to list , I clicked and purchased the product with ease . I would recommend

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H
Hubert

1 reviews | Active since Jan 2020

13 Mar 2026, 08:16

Absolute fantastic s...

Absolute fantastic service good selection of products at really great prices

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Hassan Saib

1 reviews | Active since Jan 2020

13 Mar 2026, 07:47

As Always absolutely amazing service from FirstShop

As Always absolutely amazing service from FirstShop. On time and always kept in the loop. All queries answered on time with relevant information

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CB
Carmen Brooker

1 reviews | Active since Jan 2020

13 Mar 2026, 07:44

Amazing service, eve...

Amazing service, even when I ordered the wrong quantity, it was quickly resolved and with no issues

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