FR
Firzt Realty Company
Unclaimed Business
FR
Firzt Realty Company
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Firzt Realty Company
Firzt Realty Company has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Firzt Realty Company across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Aleya B
1 reviews | Active since Jan 2020
25 Jan 2026, 23:50
Go with another estate agent
I am profoundly disappointed by the level of unprofessional conduct displayed by Firzt Realty, particularly by Kaveer and Pamella. What should have been a straightforward rental mandate devolved into an exhausting and entirely avoidable ordeal. From the outset, I was clear and consistent about the terms of the listing. Kaveer explicitly advised that if the apartment were to be rented semi-furnished, items such as crockery, cutlery, and linen should be removed, which I did. Despite this being discussed and agreed upfront, I was repeatedly asked every few weeks over the two-month listing period whether these items were in the apartment, as though no prior conversations had taken place. This was particularly concerning given that Kaveer and Pamella visited the apartment far more frequently than I did and therefore should have been fully aware of its contents. To make matters worse, I later received a last-minute request to move crockery, cutlery, and linen back into the apartment, despite my position having been made explicitly clear from the beginning and reiterated multiple times. This ongoing confusion reflected a lack of attention to detail and basic client management. I was equally clear that the rental needed to remain financially viable and that I could not rent the apartment at a loss. Nevertheless, after more than two months on the market without securing a tenant, I agreed to three price reductions. Throughout this period, communication was poor, reactive rather than proactive, and required constant follow-ups on my part. Due to the prolonged vacancy and my declining confidence in the service being provided, I formally informed Firzt that I would hand the listing over to another agency if no tenant was confirmed within a defined timeframe of one week. In response, Kaveer requested a fourth price reduction, citing a neighbouring apartment that had been rented for over R4,000 less than my asking rental. This comparison was fundamentally flawed, as the neighbouring unit was unfurnished, lacked a parking bay, and did not include appliances such as a TV, fridge, oven, stove, air conditioner, or Wi-Fi extender. I subsequently terminated the mandate with Firzt, at which point the situation deteriorated significantly. On the day my keys were meant to be returned, I was ignored. Pamella contacted me after 19h00, proposing to drop the keys at the apartment, despite both agents being fully aware that the apartment was vacant and that I no longer reside there. I explicitly instructed that the keys be delivered to my parents’ home, shared the address, and informed my mother to expect her. Pamella agreed, and then simply did not arrive. The withholding of my keys was unacceptable. Kaveer was fully aware of my parents’ address and, given that he lives less than five minutes away, the continued delay was entirely unreasonable. This issue was communicated repeatedly, yet no urgency or accountability was demonstrated. Each additional day that my keys were withheld caused unnecessary stress and financial impact. The keys were only returned after I threatened formal escalation. When they were finally handed back, they were in a visibly neglected and damaged condition, covered in grease and showing signs of rust, despite having been in Firzt’s possession for only two months. In the attached images, the keys on the left are the ones returned to me, while the silver set is my original set. This level of deterioration is unacceptable and clearly indicative of poor care and negligence. What is perhaps most concerning is the complete lack of accountability throughout this process. No meaningful apology was offered. Even after I formally terminated the mandate, Pamella continued to contact me to arrange viewings. Most recently, I was contacted on a Sunday afternoon requesting a viewing with less than two hours’ notice, despite Firzt no longer having the listing. This experience demonstrated a serious lack of professionalism, urgency, and respect for clients. I would not trust Firzt Realty to secure a tenant, let alone manage a rental property. I would not recommend this agency or these agents to any landlord or anyone looking to rent or buy property.
Helpful (0)
|Replies (0)AB
Aleya B
1 reviews | Active since Jan 2020
25 Jan 2026, 23:50
Go with another estate agent
I am profoundly disappointed by the level of unprofessional conduct displayed by Firzt Realty, particularly by Kaveer and Pamella. What should have been a straightforward rental mandate devolved into an exhausting and entirely avoidable ordeal. From the outset, I was clear and consistent about the terms of the listing. Kaveer explicitly advised that if the apartment were to be rented semi-furnished, items such as crockery, cutlery, and linen should be removed, which I did. Despite this being discussed and agreed upfront, I was repeatedly asked every few weeks over the two-month listing period whether these items were in the apartment, as though no prior conversations had taken place. This was particularly concerning given that Kaveer and Pamella visited the apartment far more frequently than I did and therefore should have been fully aware of its contents. To make matters worse, I later received a last-minute request to move crockery, cutlery, and linen back into the apartment, despite my position having been made explicitly clear from the beginning and reiterated multiple times. This ongoing confusion reflected a lack of attention to detail and basic client management. I was equally clear that the rental needed to remain financially viable and that I could not rent the apartment at a loss. Nevertheless, after more than two months on the market without securing a tenant, I agreed to three price reductions. Throughout this period, communication was poor, reactive rather than proactive, and required constant follow-ups on my part. Due to the prolonged vacancy and my declining confidence in the service being provided, I formally informed Firzt that I would hand the listing over to another agency if no tenant was confirmed within a defined timeframe of one week. In response, Kaveer requested a fourth price reduction, citing a neighbouring apartment that had been rented for over R4,000 less than my asking rental. This comparison was fundamentally flawed, as the neighbouring unit was unfurnished, lacked a parking bay, and did not include appliances such as a TV, fridge, oven, stove, air conditioner, or Wi-Fi extender. I subsequently terminated the mandate with Firzt, at which point the situation deteriorated significantly. On the day my keys were meant to be returned, I was ignored. Pamella contacted me after 19h00, proposing to drop the keys at the apartment, despite both agents being fully aware that the apartment was vacant and that I no longer reside there. I explicitly instructed that the keys be delivered to my parents’ home, shared the address, and informed my mother to expect her. Pamella agreed, and then simply did not arrive. The withholding of my keys was unacceptable. Kaveer was fully aware of my parents’ address and, given that he lives less than five minutes away, the continued delay was entirely unreasonable. This issue was communicated repeatedly, yet no urgency or accountability was demonstrated. Each additional day that my keys were withheld caused unnecessary stress and financial impact. The keys were only returned after I threatened formal escalation. When they were finally handed back, they were in a visibly neglected and damaged condition, covered in grease and showing signs of rust, despite having been in Firzt’s possession for only two months. In the attached images, the keys on the left are the ones returned to me, while the silver set is my original set. This level of deterioration is unacceptable and clearly indicative of poor care and negligence. What is perhaps most concerning is the complete lack of accountability throughout this process. No meaningful apology was offered. Even after I formally terminated the mandate, Pamella continued to contact me to arrange viewings. Most recently, I was contacted on a Sunday afternoon requesting a viewing with less than two hours’ notice, despite Firzt no longer having the listing. This experience demonstrated a serious lack of professionalism, urgency, and respect for clients. I would not trust Firzt Realty to secure a tenant, let alone manage a rental property. I would not recommend this agency or these agents to any landlord or anyone looking to rent or buy property.
0
Replies (0)WN
Warren N
1 reviews | Active since Jan 2020
13 Jan 2026, 16:32
Conveyancer recommended by this agency has not paid my refund (2 years)
★★★★★ for the estate agent — they were professional, responsive, and handled the sale well. Unfortunately, the conveyancer they recommended has been a serious problem. My municipal refund from the sale has still not been paid out, more than two years later. I have sent multiple emails and made repeated calls over this period without getting a resolution. As of today, the money is still outstanding. This has been extremely frustrating and financially stressful. I would strongly suggest that anyone using this agency double-check which conveyancer they are referred to.
Helpful (0)
|Replies (0)WN
Warren N
1 reviews | Active since Jan 2020
13 Jan 2026, 16:32
Conveyancer recommended by this agency has not paid my refund (2 years)
★★★★★ for the estate agent — they were professional, responsive, and handled the sale well. Unfortunately, the conveyancer they recommended has been a serious problem. My municipal refund from the sale has still not been paid out, more than two years later. I have sent multiple emails and made repeated calls over this period without getting a resolution. As of today, the money is still outstanding. This has been extremely frustrating and financially stressful. I would strongly suggest that anyone using this agency double-check which conveyancer they are referred to.
0
Replies (0)TS
Tshego S
1 reviews | Active since Jan 2020
16 Jun 2025, 12:16
Disappointed.
A disappointing experience at the end of the deal. Key handover was so underwhelming, the agent whose name starts with L failed to even find decent cleaning services for the house. The gift was even worse, a cheap wine I nearly threw away because it was left on a counter hidden behind a mess. Big ups to Rori for taking care of us from the beginning without classing us, I wish he was given the opportunity to handle our deal from beginning to end. To Firzt Midrand Midrand, give Rori a chance to handle deals alone, he’s so much better and more honest that the other guy.
Helpful (0)
|Replies (0)TS
Tshego S
1 reviews | Active since Jan 2020
16 Jun 2025, 12:16
Disappointed.
A disappointing experience at the end of the deal. Key handover was so underwhelming, the agent whose name starts with L failed to even find decent cleaning services for the house. The gift was even worse, a cheap wine I nearly threw away because it was left on a counter hidden behind a mess. Big ups to Rori for taking care of us from the beginning without classing us, I wish he was given the opportunity to handle our deal from beginning to end. To Firzt Midrand Midrand, give Rori a chance to handle deals alone, he’s so much better and more honest that the other guy.
0
Replies (0)PN
P N
1 reviews | Active since Jan 2020
12 Apr 2025, 08:44
I dealt with a lady named Madelaine around the Noordwyk area
I dealt with a lady named Madelaine around the Noordwyk area. Firstly, she was around 25 minutes late for the viewing and she did not even bother to call and notify us that she will be late. I was happy with the property and she said she will send documentation for application and never did. It was only after she was followed up that she came up with some story then sent them. I had to R195 for the credit report which she said she will send to me and I never got it. There was never any communication after I sent my documents and I would like to know if Firzt rentals in Midrand collects people data? What disgusting service and I see the property has now been removed from Property24 where it was advertised and still no word from the agent.
Helpful (0)
|Replies (0)PN
P N
1 reviews | Active since Jan 2020
12 Apr 2025, 08:44
I dealt with a lady named Madelaine around the Noordwyk area
I dealt with a lady named Madelaine around the Noordwyk area. Firstly, she was around 25 minutes late for the viewing and she did not even bother to call and notify us that she will be late. I was happy with the property and she said she will send documentation for application and never did. It was only after she was followed up that she came up with some story then sent them. I had to R195 for the credit report which she said she will send to me and I never got it. There was never any communication after I sent my documents and I would like to know if Firzt rentals in Midrand collects people data? What disgusting service and I see the property has now been removed from Property24 where it was advertised and still no word from the agent.
0
Replies (0)JG
Jacobus G
1 reviews | Active since Jan 2020
12 Apr 2025, 08:22
Firzt just wants your data
I dealt with a lady named Madelaine around the Noordwyk area. Firstly, she was around 25 minutes late for the viewing and she did not even bother to call and notify us that she will be late. I was happy with the property and she said she will send documentation for application and never did. It was only after she was followed up that she came up with some story then sent them. I had to R195 for the credit report which she said she will send to me and I never got it. There was never any communication after I sent my documents and I would like to know if Firzt rentals in Midrand collects people data? What disgusting service and I see the property has now been removed from Property24 where it was advertised.
Helpful (0)
|Replies (0)JG
Jacobus G
1 reviews | Active since Jan 2020
12 Apr 2025, 08:22
Firzt just wants your data
I dealt with a lady named Madelaine around the Noordwyk area. Firstly, she was around 25 minutes late for the viewing and she did not even bother to call and notify us that she will be late. I was happy with the property and she said she will send documentation for application and never did. It was only after she was followed up that she came up with some story then sent them. I had to R195 for the credit report which she said she will send to me and I never got it. There was never any communication after I sent my documents and I would like to know if Firzt rentals in Midrand collects people data? What disgusting service and I see the property has now been removed from Property24 where it was advertised.
0
Replies (0)RG
CG
Carol G
1 reviews | Active since Jan 2020
8 Dec 2024, 09:41
MASSIMO RONCARRO - FIRZT REALTY
CEO DENESE ZASLANSKY and MD STEPHEN WHITCOMBE condone dishonesty of their agents. MASSIMO RONCARRO owes me a commission which was agreed to on loudspeaker phone by Massimo with myself Stephen and Denese listening. MASSIMO RONCARRO refuses to pay me now that I've left FIRZT REALTY Denese claims Firzt Realty is known for honesty and integrity. Sadly this has not been my experience
Helpful (0)
|Replies (0)CG
Carol G
1 reviews | Active since Jan 2020
8 Dec 2024, 09:41
MASSIMO RONCARRO - FIRZT REALTY
CEO DENESE ZASLANSKY and MD STEPHEN WHITCOMBE condone dishonesty of their agents. MASSIMO RONCARRO owes me a commission which was agreed to on loudspeaker phone by Massimo with myself Stephen and Denese listening. MASSIMO RONCARRO refuses to pay me now that I've left FIRZT REALTY Denese claims Firzt Realty is known for honesty and integrity. Sadly this has not been my experience
0
Replies (0)NN
NTANDOYENKOSI N
1 reviews | Active since Jan 2020
20 Nov 2024, 15:01
Exceptional Service from Firtz Realty
I purchased a property through Firtz Realty and I want to take a moment to share my positive experience, particularly regarding how they handled a challenging situation. Upon moving into my new home, I discovered several damages that were not disclosed by the previous owner at the time of sale. Naturally, this was quite concerning, and I wasn't sure how to navigate the situation or who to turn to for assistance. However, from the moment I reached out to Julie Mcdonald felt supported and reassured.Julie went above and beyond to address the issues and actively worked to resolve the problems. Their commitment to customer satisfaction was evident as she coordinated with the previous owner liaised with contractors, and ensured that everything was taken care of to my satisfaction.What impressed me most was her professionalism, transparency, and willingness to assist beyond the standard expectations. She not only rectified the damages but also kept me updated throughout the process, which helped ease my worries. I genuinely felt that she had my best interests at heart.I am grateful for her help and would highly recommend Julie Mcdonald to anyone looking to buy or sell property. Her dedication to customer service truly sets her apart in the industry. Thank you, Julie, for making the home-buying experience a positive one despite the initial hurdles! I appreciate it.
Helpful (0)
|Replies (0)NN
NTANDOYENKOSI N
1 reviews | Active since Jan 2020
20 Nov 2024, 15:01
Exceptional Service from Firtz Realty
I purchased a property through Firtz Realty and I want to take a moment to share my positive experience, particularly regarding how they handled a challenging situation. Upon moving into my new home, I discovered several damages that were not disclosed by the previous owner at the time of sale. Naturally, this was quite concerning, and I wasn't sure how to navigate the situation or who to turn to for assistance. However, from the moment I reached out to Julie Mcdonald felt supported and reassured.Julie went above and beyond to address the issues and actively worked to resolve the problems. Their commitment to customer satisfaction was evident as she coordinated with the previous owner liaised with contractors, and ensured that everything was taken care of to my satisfaction.What impressed me most was her professionalism, transparency, and willingness to assist beyond the standard expectations. She not only rectified the damages but also kept me updated throughout the process, which helped ease my worries. I genuinely felt that she had my best interests at heart.I am grateful for her help and would highly recommend Julie Mcdonald to anyone looking to buy or sell property. Her dedication to customer service truly sets her apart in the industry. Thank you, Julie, for making the home-buying experience a positive one despite the initial hurdles! I appreciate it.
0
Replies (0)