********* and Unsafe: Fit24Gym

If I could give this gym a ZERO I would!

I joined Fit24 Gym on a yearly membership promotion. When I signed up, I was never told that the membership was non-refundable, nor was I provided with a contract or made aware of any specific terms. I was only given a receipt, and everything was handled casually, with no proper explanation of policies or restrictions.

After attending the gym for only a few weeks, I decided to cancel due to a serious incident involving another male gym member that left me feeling unsafe and uncomfortable returning to the facility or the surrounding area. I reported this to the gym and was advised to prioritise my safety, which I did.

Despite clearly explaining that my decision to cancel was based on a genuine safety concern, the gym refused to issue a refund. They later claimed that my membership was part of a “non-refundable promotion” a condition that was never disclosed when I joined. To make matters worse, they only sent me a contract long after I requested a refund.

It’s unacceptable for a business to dismiss valid safety concerns, show no empathy, and still insist on keeping a customer’s full payment for a service they can no longer use. The member involved continues to attend the gym freely, while I’ve had to completely change my routine and look for another gym just to feel safe.

Women’s safety in this country is never treated as a priority and when people finally start taking action, it’s often too late. This situation has shown a complete lack of transparency, accountability, and basic human decency.

No one should have to go through such an experience, especially after raising legitimate safety concerns. I would not recommend this gym to anyone who values fairness, honesty, and respect and SAFETY especially if you're a woman!