Terrible Service

I've bought a washing machine on the 7th of December 2023. Till today I still have not received the washing machine. I haven't received any communication neither the order confirmation number. The following day the website was down. The contact numbers no longer go through, and I get cut each time I make a call. I spoke to a guy by the name of Sizwe last week. He took my details saying they are having technical issues and he'll get back to me. I still haven't heard from them.