What is FIX DEBT's biggest strength?

FIX DEBT's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Consultants like Thabiso, Noku, Phumzile, and Jennifer are repeatedly named as patient, professional, and empathetic. Customers consistently describe feeling supported and guided through the debt review journey.

What are the most common complaints about FIX DEBT?

The most common complaint about FIX DEBT, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. While most customers report reduced payments and debt relief, isolated but serious complaints include debit orders taken without creditors being paid and difficulties obtaining cancellations after requesting them.

How does FIX DEBT compare to other Debt Management companies?

FIX DEBT ranks #15 in Debt Management on Hellopeter with an overall AI Score of 4.3 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 4.5; its weakest is Billing & Payments at 4. Best-in-class for Debt Management is FDC Group (4.8). How is the AI Score calculated? →

Is FIX DEBT trustworthy?

FIX DEBT has a TrustIndex of 5.9 out of 10 on Hellopeter, based on 220 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 17 min. Hellopeter has tracked FIX DEBT across 275 total reviews. How is the TrustIndex calculated? →

FIX DEBT Reviews | 4.8 stars

Rated in:

Financial Services4.3 Debt Management4.3

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, FIX DEBT delivers a consistently positive customer experience across its debt review services. Customers frequently praise named consultants for their patience, professionalism, and willingness to go the extra mile. Communication and responsiveness score highly, with proactive updates being a standout feature. A small but notable cluster of complaints around cancellation difficulties and unresolved creditor payments warrants attention.

Top Strengths:

•Customer Service & Professional Guidance: Consultants like Thabiso, Noku, Phumzile, and Jennifer are repeatedly named as patient, professional, and empathetic. Customers consistently describe feeling supported and guided through the debt review journey.

Service Quality Ratings

MetricScoreIndustry AvgBest in Class

Service & Guidance

4.5

3.34.9 (FDC Group)

Communication

Performance(last 12 months):

5.9Trustindex Rating

#15Ranked In Debt Management

11h 54mReply Time

57 NPSVery Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 12 hours 17 min

TrustIndex

5.9

Ranking

#15

in Debt Management

Avg Reply

11h 54m

NPS Score

Recommended: Very Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 12 hours 17 min

Review Distribution

4.8|220 Reviews

Jun '25 - May '26

5(88%)

4(9.1%)

3(1%)

2(0%)

1(1.9%)

5(88%)

4(9.1%)

3(1%)

2(0%)

1(1.9%)

Recent reviews (220)

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Popular mentions

friendly service Thabiso Noku stress free extra mile quick response monthly updates Phumzile no response not paid

Nare

1 reviews | Active since Jan 2020

17 Mar 2026, 12:50

First day i make agr...

First day i make agreement i never thought i will be impressed the way i m now

Helpful (0)

|Replies (0)

Nare

1 reviews | Active since Jan 2020

17 Mar 2026, 12:50

First day i make agr...

First day i make agreement i never thought i will be impressed the way i m now

Replies (0)

Portia

1 reviews | Active since Jan 2020

17 Mar 2026, 12:13

Fix Debt keept their promises on reducing my installments

Fix Debt keept their promises on reducing my installments. I am happy with the service they rendered to me.

Helpful (0)

|Replies (0)

Portia

1 reviews | Active since Jan 2020

17 Mar 2026, 12:13

Fix Debt keept their promises on reducing my installments

Fix Debt keept their promises on reducing my installments. I am happy with the service they rendered to me.

Replies (0)

Georgene

1 reviews | Active since Jan 2020

16 Mar 2026, 12:58

Fix debt is great

Fix debt is great. Very helpful friendly people. They helped me from the beginning to the end. With any problems I had with creditors .They helped me. They are fantastic 🤩

Helpful (0)

|Replies (0)

Georgene

1 reviews | Active since Jan 2020

16 Mar 2026, 12:58

Fix debt is great

Fix debt is great. Very helpful friendly people. They helped me from the beginning to the end. With any problems I had with creditors .They helped me. They are fantastic 🤩

Replies (0)

Vuyisile

1 reviews | Active since Jan 2020

16 Mar 2026, 08:26