

FIX DEBT
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FIX DEBT receives strong praise for its consultants and communication, with named agents like Noku, Thabiso, Jennifer, and William repeatedly commended for empathy and dedication. Clients describe reduced installments, clearer onboarding, and a sense of relief from creditor pressure. A small minority report unauthorized enrollments, cancellation difficulties, and payment distribution failures that caused legal exposure.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 7m
TrustIndex
7
Ranking
#20
in Debt Management
Reply Time
11h 52m
NPS Score
62
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 7m
Based on recent customer reviews, FIX DEBT receives overwhelmingly positive feedback for its debt review services. Customers consistently praise named consultants like Thabiso, Noku, William, and Jennifer for patient, professional guidance through stressful financial situations. The team is recognised for clear explanations, quick responses, and tangible outcomes such as reduced instalments and debt freedom. A small number of complaints highlight cancellation difficulties and unresolved payment issues.
FIX DEBT's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants including Thabiso, Noku, William, and Jennifer as exceptional, patient, and knowledgeable. Reviewers describe agents going the extra mile, explaining the process in their home language, and providing emotional support during financial stress, with many calling them stars and gems. Customer Service & Professional Guidance (4.6).
FIX DEBT scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.6); their weakest is Payment Management (4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
FIX DEBT has a TrustIndex of 7 out of 10 on Hellopeter, based on 239 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 7 min. Hellopeter has tracked FIX DEBT across 304 total reviews. How is the TrustIndex calculated? →
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