Silent Treatment

I am writing to formally lodge a complaint regarding the service we have received in relation to our recent claim submitted through King Price Insurance and the repair quotation process managed by Fixico South Africa.

As customers, we believe that a company’s standards are reflected in the quality of service offered and the ability to make clients feel valued, confident, and willing to return or commend the company for its work. Unfortunately, our recent experience has fallen short of these expectations.

Specifically:

We submitted a claim through King Price Insurance and reviewed the repair quotation provided by Fixico South Africa.

Despite our efforts to obtain clarity, we have not received any feedback or updates on the way forward.

Attempts to follow up have been met with silence, which has left us feeling ignored and dissatisfied.

This lack of communication and accountability reflects poorly on both King Price Insurance and Fixico South Africa. As paying customers, we expect timely, transparent, and professional service.

We request urgent feedback from Fixico South Africa, particularly from the representative (jayden@fixico.co.za), regarding the next steps in our repair process. We also urge King Price Insurance to ensure that its service partners uphold the standards that customers expect and deserve.