VJ
Vaughneen J
Active since Dec 2013
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Silent Treatment
I am writing to formally lodge a complaint regarding the service we have received in relation to our recent claim submitted through King Price Insurance and the repair quotation process managed by Fixico South Africa. As customers, we believe that a company’s standards are reflected in the quality of service offered and the ability to make clients feel valued, confident, and willing to return or commend the company for its work. Unfortunately, our recent experience has fallen short of these expectations. Specifically: We submitted a claim through King Price Insurance and reviewed the repair quotation provided by Fixico South Africa. Despite our efforts to obtain clarity, we have not received any feedback or updates on the way forward. Attempts to follow up have been met with silence, which has left us feeling ignored and dissatisfied. This lack of communication and accountability reflects poorly on both King Price Insurance and Fixico South Africa. As paying customers, we expect timely, transparent, and professional service. We request urgent feedback from Fixico South Africa, particularly from the representative (jayden@fixico.co.za), regarding the next steps in our repair process. We also urge King Price Insurance to ensure that its service partners uphold the standards that customers expect and deserve.
0 replies
1 month ago
claims experience lacking feedback and assistance
Dear King Price although your service is great during client services I must state that your lack of feedback and assistance during claims process is very poor due to your supplier FIXICO not acknowledging email and responding. As clients who value your product and services, please act on the TCF rules and help us get the correct assistance on the emails sent 27.02.2024 CKP3166350/1
53 replies
2 months ago
Thank you Brenda for...
Thank you Brenda for your speedy service you are awesome
56 replies
26 months ago
Awesome Service
A big thank you to Chezlin, Ivan and Marizelle you guys are awesome always assisting us in our time of need.
0 replies
26 months ago
nightmare of a credit card
I have a credit card with standardbank last year December Christmas to be exact I was made aware of ***** on my account, I selected the options to assisted via sms and called them guess what you hold for ages and ages, the ***** continued my card is now blocked, my question I'm trying to pay my credit card up my balance is zero why am I liable for the transactions i did not make, I have since reversed my last credit card payment as I'm in the dark , I want STANDARDBANK to get with the times and call me during 10am to 11am to discuss my credit card on how to make it easier to start paying it off and how will be compensated for the *****ulent activities that took place on my card.
112 replies
30 months ago
Called in this morni...
Called in this morning for a quote on a vehicle I was assisted with a smile thank you Warrick Melterkemp
131 replies
60 months ago
TAT on customer service really bad
Dear Direct Axis I really appreciate that in unforeseen circumstances you are able to assist financially, But when trying to get assistance from emailing your customer care department its a process that takes forever. I have emailed you on number occassions to confirm if my account is closed as 10days has passed I also enquired on a outstanding debit or credit that may be due. Please can you speed up the process and get back to me as seen on my statement amount has been does this not encourage you to make contact with your clients to enquire if the account should be closed or not or will you simply just keep debiting my account.
53 replies
67 months ago
CONTRACT OFFERING SUCH AND INCONVIENANCE
Good day I just want to note how unhappy I am with the Mr Price, they called to offer me a a prepaid contract on the 14 October I emailed them requesting a cancellation 'customercare@mrpricegroup.com' I received no response from them after email. Today I recieved a sms stating that I now have to go RICA my simcard of which I had for years I use this number for work and private purposeS if I had known that the contract for R49 with MR PRICE was going to come with so much hassles I would have said NO from the word go. So now I cant recieve sms' or calls. PLEASE MR JUST CANCEL THIS CONTRACT IM NOT INTERESTED ANYMORE. Im considering closing my store card as well. SO BECAUSE NO ONE CAN CALL ME RIGHT NOW PLEASE CONTACT ME ON EMAIL -VAUGHNEENJOHNSON@GMAIL.COM
53 replies
78 months ago
No feedback received
Did an online application and I sent an appeal letter im still awaiting feedback as per sms advised I should check my email but nothing I really enjoy banking with nedbank but this is crazy. Ref:9223458
0 replies
86 months ago
Simple request for recon and outstanding amoun
On the 02/10/2018 I cancelled my account with Moimooi and reversed the deduction. I understand that my account will be cancelled after you received the 1st payment, Since December to current MoiMooi debits my accounts three times a month 2 amounts of R124 and R75 on different dates, when someone calls from their offices Phumla this person is rude an unwilling to listen. I have now on 3 occasions via email requested that they send me a letter to advise what is outstanding and banking details so that I can pay them and send proof but no one gets back to me. Also im not going be liable for more than one months outstanding fees as they tell me I owe them for additional months Phumla also tells me I cant speak to someone senior than her DOES she own the MoiMooi company than Wow her telephone s****s are pathetic. Please I don't want to hear what I agreed to I just want a recon of what you debited and what I still owe and I will pay via EFT so debiting my account for Pete's sake. I sent an email today requesting a letter.
56 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
3 (17.647058823529413%)
2 Star
4 (23.529411764705884%)
1 Star
6 (35.294117647058826%)