Worst customer service experience!!!!1

The absolute worse customer experience I have ever had!!! My oven door was shattered and I was promised it can be fixed by your team, the invoice was agreed a upon along with the 21 days waiting period.

In this time I sent multiple whatsap messages to Marvaan to ask how the payment works upon which I got no replies. I called up time after time to follow up on how far you guys are with the repair and I was told its still being worked on, of which I was patient.(at the time I was in touch with Leticia)

3 weeks pass and I get a call from Shafiek advising me that the door was ready to be fitted but someone from their team shattered the door AGAIN, human error of which I understand it happens.

A week pass, I have to call to follow up time after time for an update, I speak to Leticia who promises me a call back to give me an update, I told her I think its unacceptable that you're expecting me to pay a full price on a service that was not delivered on time, bear in mind I have a baking business so for more than a month now I can’t do any cake orders so I am losing out on money.

Eventually once again I had to follow up and chase up for feedback, I am told by Shafiek that he was on leave (which is not my issues. He should have made sure someone followed up with me). He tells me the door is at their workshop and its done, which means if I didn't chase up a reply I would not have been contacted with an update once again. He tell me that he can send out a technician to fit the door but he doesn't have confidence that it will be a right fit, are you being for real now?? more than a month later I have been patient and you want to tell me this.

I asked him if they can meet me halfway and give me an discount for this absolutely disguising customer service experience I've had, and he tell me I must speak to the accounts team, so I must do your job for you? You can mitigate on your customers behalf for all this inconvenience??

I am sorry I know these things happens but the atleast you can do is meet the customer half way for this ridiculous customer journey have had.........how do you expect me to stick to my agreement upon payment when you haven't delivered the agreed upon service?

I should have looked at your hello peter rating before getting in business with you cause based on all your 1 star reviews this is a norm where you take customers for a ride.