Complaint Regarding Service Performed by Fixxr

I am writing to express my disappointment regarding a service visit conducted yesterday, 26 November 2025, for two of my vehicles: a Major Service for my Jaguar and a Minor Service for my Mercedes. As a long-time customer who has generally been satisfied with your service in the past, I was genuinely shocked by the level of execution and the subsequent issues encountered.

My concerns fall into three distinct categories: Service Delivery Discrepancies, an Immediate Vehicle Safety Issue, and Incorrect Billing.

1. Service Delivery Discrepancies (Jaguar Major Service) I was charged for a Major Service on my Jaguar, yet the work completed appears to align with a Minor Service, indicating a clear overcharge and failure to deliver the full scope of work.

Omitted Spark Plug Change: The Major Service did not include the replacement of the spark plugs, a critical component of a full service package. Missing Cabin Filter Replacement: I was explicitly quoted for a new Cabin Filter, but upon inspection, this part was never replaced by the technician. Conclusion: I paid for a comprehensive Major Service but received a significantly truncated service, rendering the original invoice inaccurate.

2. Immediate Vehicle Safety Issue (Mercedes Minor Service) The most concerning issue relates to the Minor Service performed on my Mercedes.

Dangerously Low Oil Level: This morning, on my way to work, the dashboard displayed a warning message indicating that the oil levels are dangerously low. Technician Assurance: I specifically raised a question about the oil quantity with your mechanic yesterday, and I was assured that the level was "more than enough." Consequence: I now have to interrupt my schedule to visit a garage and purchase oil to top up the vehicle, an action that should have been entirely unnecessary given that the vehicle had just been serviced. This poses a potential safety and engine longevity risk.

3. Incorrect Billing: Double Call-Out Fee Finally, I noted that I was charged a Double Call-Out Fee (one for each vehicle), despite the fact that both services were performed by the same technician during a single, consolidated visit to my location.

Too all reading this review - Please double check everything when using Fixxr. This is heartbreaking to see companies do this to their clients.