Flash Group
Claimed Business
Flash Group
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Flash Group receives overwhelmingly negative feedback across its financial services operations. Customers consistently report locked or blocked accounts with lengthy, repetitive verification processes that fail to resolve issues. Missing vouchers from 1ForYou withdrawals and unresolved deposit discrepancies are common frustrations. Several reviewers describe losing money due to reference errors or payment issues, with customer support either unresponsive, unhelpful, or dismissive. The repeated cycle of requesting documents and promising resolution within 24 hours, only to repeat the process, is a significant pain point.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Flash Group
Based on recent customer reviews, Flash Group receives overwhelmingly negative feedback across its financial services operations. Customers consistently report locked or blocked accounts with lengthy, repetitive verification processes that fail to resolve issues. Missing vouchers from 1ForYou withdrawals and unresolved deposit discrepancies are common frustrations. Several reviewers describe losing money due to reference errors or payment issues, with customer support either unresponsive, unhelpful, or dismissive. The repeated cycle of requesting documents and promising resolution within 24 hours, only to repeat the process, is a significant pain point.
Flash Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Flash Group across 112 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Silver M
1 reviews | Active since Jan 2020
4 Mar 2026, 18:01
Flash are *******
These guys are so evil. I always use them & their account number is saved in my bank account. this one time I mistakenly missed one digit on the reference & chatted with Sondezwa very cruel person I showed them all the proof but they did not want to listen I ended up loosing that money. Dont use these guys
Helpful (0)
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Silver M
1 reviews | Active since Jan 2020
4 Mar 2026, 18:01
Flash are *******
These guys are so evil. I always use them & their account number is saved in my bank account. this one time I mistakenly missed one digit on the reference & chatted with Sondezwa very cruel person I showed them all the proof but they did not want to listen I ended up loosing that money. Dont use these guys
0
Replies (0)CP
Carmen P
1 reviews | Active since Jan 2020
27 Nov 2025, 14:52
****mers
Hi I made a deposit then I cancelled you guys were quickly to send me a mail the deposit was cancelled then I did another one successful then my wallet was not topped up then you no where to respond my mail nor your customer chats you guys are ****mers people stay away from flash betza they ***** money
Helpful (0)
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Carmen P
1 reviews | Active since Jan 2020
27 Nov 2025, 14:52
****mers
Hi I made a deposit then I cancelled you guys were quickly to send me a mail the deposit was cancelled then I did another one successful then my wallet was not topped up then you no where to respond my mail nor your customer chats you guys are ****mers people stay away from flash betza they ***** money
0
Replies (0)NM
Nkanyiso M
1 reviews | Active since Jan 2020
22 Oct 2025, 19:48
Flash ****med me
I am so disappointed with Flash Group. I have made a deposit of R18600 to my Flash account, they then blocked my account saying I must verify myself. They asked for a whole lot of documents (ID, selfie holding ID, proof of address, proof of payment). I sent all documents and they have confirmed all documents are in order and my account will be open again within 24 hours. After the 24 hours my account was still blocked and I called them again. They asked for same documents, I sent the documents again. I don't even know if they don't have a system that stores these documents they keep asking for. I was then asked to make a login attempt in 24 hours and my account would be open. After the second 24 hours my account was still blocked and I called for the third time, I was requested to send my selfie holding my ID as the one I previously sent was not clear. I did take a new selfie and sent it through, I was told again my account would be open in 24 hours. After the fourth 24 hours I called again and I was requested to send the proof of payment as they can't find it on their system. I did sent it though again and I was told I'd have access to my account within 24 hours. That's the fifth 24 hours they are telling me about. Ok, I waited 24 hours and still no access. I called again and I was requested to send though a proof of payment, which I have already sent twice. That's when I noticed something is fishy, I was all confused and asked why they keep asking for same documents everyday and telling me the account would be open in 24 hours. They rep**** by telling me the proof of payment was rejected, I asked for what reasons is the proof of payment rejected. They said it's rejected due to its font. I asked them why can't they verify it with the bank instead of just looking at it and reject it. Since the payment was made from an fnb account why can't they verify the proof of payment with fnb? Then they hang up on me. I am being ****med thousands of Rands by Flash Group and I'm not happy at all. I just need access to my account then I will use all funds in it and leave them in peace.😭😭😭😭😭😭
Helpful (0)
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Nkanyiso M
1 reviews | Active since Jan 2020
22 Oct 2025, 19:48
Flash ****med me
I am so disappointed with Flash Group. I have made a deposit of R18600 to my Flash account, they then blocked my account saying I must verify myself. They asked for a whole lot of documents (ID, selfie holding ID, proof of address, proof of payment). I sent all documents and they have confirmed all documents are in order and my account will be open again within 24 hours. After the 24 hours my account was still blocked and I called them again. They asked for same documents, I sent the documents again. I don't even know if they don't have a system that stores these documents they keep asking for. I was then asked to make a login attempt in 24 hours and my account would be open. After the second 24 hours my account was still blocked and I called for the third time, I was requested to send my selfie holding my ID as the one I previously sent was not clear. I did take a new selfie and sent it through, I was told again my account would be open in 24 hours. After the fourth 24 hours I called again and I was requested to send the proof of payment as they can't find it on their system. I did sent it though again and I was told I'd have access to my account within 24 hours. That's the fifth 24 hours they are telling me about. Ok, I waited 24 hours and still no access. I called again and I was requested to send though a proof of payment, which I have already sent twice. That's when I noticed something is fishy, I was all confused and asked why they keep asking for same documents everyday and telling me the account would be open in 24 hours. They rep**** by telling me the proof of payment was rejected, I asked for what reasons is the proof of payment rejected. They said it's rejected due to its font. I asked them why can't they verify it with the bank instead of just looking at it and reject it. Since the payment was made from an fnb account why can't they verify the proof of payment with fnb? Then they hang up on me. I am being ****med thousands of Rands by Flash Group and I'm not happy at all. I just need access to my account then I will use all funds in it and leave them in peace.😭😭😭😭😭😭
0
Replies (0)RP
Rorshin P
1 reviews | Active since Jan 2020
25 Sept 2025, 12:30
1voucher is ****mers
**Time-sensitive transactions demand time-sensitive support — your failure to provide my voucher cost me more than just the money I paid.** I would like to lodge a serious complaint against the OneVoucher app and their customer service, as this case involves both financial loss and a clear violation of consumer rights. On the 25th of September 2025, I purchased R48 worth of vouchers. I sent R24 to a friend, leaving me with R24. I then bought a R4 voucher successfully. After that, I attempted to buy another R4 voucher. The app deducted R8 from my balance but only provided one R4 voucher. This left me with R16 instead of R20. **This is a clear error on the system’s side.** I immediately contacted support through both the live chat and the phone line provided in the app. After waiting about 10 minutes, I reached an agent via chat name Nokubonga ,who responded once and then never rep**** again. On the phone, I was connected to a woman who refused to identify herself. I repeatedly asked for her name, and she would not give it. She also refused to assist me properly. Instead of addressing the missing funds, she blamed me for “rushing her” and told me not to cut her off. I explained that I was the customer, that I had limited airtime, and that I needed a quick resolution. She continued to argue, refused to give her name, and finally said she would hang up and then ended the call. The entire call lasted around 8 minutes, with 5 minutes of waiting and only about 3 minutes and 50 seconds of actual conversation, during which no resolution was provided. **At no point was I given a timeframe of when my money would be refunded or when I could expect accountability, which is unacceptable. I was not even offered airtime credit to secure my trust while waiting — nothing at all.** **Please also note:** I am aware that all calls are recorded. OneVoucher can easily verify this incident by reviewing their records. The call was made on 25 September 2025 between approximately 13:00 and 13:38 from either 084-029-2583 or 084-253-8446. There is no excuse for denying what happened. This is unacceptable. I was left with missing funds and no assistance. Customer service agents must identify themselves, treat customers with respect, and most importantly, resolve the issue. **Instead, I was dismissed and left with a financial discrepancy.** To make matters worse, that R4 voucher was not just any voucher — it was meant to be used to place a bet on a game scheduled at 13:50. Because OneVoucher failed to provide me with the funds I had already paid for, I could not place that bet. **This was a missed opportunity, as I was confident in that bet and its potential payout of at least 100:1.** In short, their error cost me more than just R4; it cost me valuable time, opportunity, and the chance at significant winnings. **Time is money, and in this case, both were wasted.** I therefore demand: 1. **An urgent refund of the missing R4.** 2. **Formal acknowledgment and disciplinary action regarding the unprofessional behavior of the staff involved.** 3. **Reasonable compensation for the lost opportunity and the airtime wasted while dealing with support.** A goodwill voucher or credit would be fair under the Consumer Protection Act, which protects customers from negligent service and financial harm. 4. **A clear commitment to provide timeframes and accountability in future cases, as leaving customers in the dark is unacceptable.** **Customers deserve transparency, respect, and proper support when problems arise. I expect OneVoucher to treat this matter with urgency and restore both my funds and my confidence.**
Helpful (0)
|Replies (0)RP
Rorshin P
1 reviews | Active since Jan 2020
25 Sept 2025, 12:30
1voucher is ****mers
**Time-sensitive transactions demand time-sensitive support — your failure to provide my voucher cost me more than just the money I paid.** I would like to lodge a serious complaint against the OneVoucher app and their customer service, as this case involves both financial loss and a clear violation of consumer rights. On the 25th of September 2025, I purchased R48 worth of vouchers. I sent R24 to a friend, leaving me with R24. I then bought a R4 voucher successfully. After that, I attempted to buy another R4 voucher. The app deducted R8 from my balance but only provided one R4 voucher. This left me with R16 instead of R20. **This is a clear error on the system’s side.** I immediately contacted support through both the live chat and the phone line provided in the app. After waiting about 10 minutes, I reached an agent via chat name Nokubonga ,who responded once and then never rep**** again. On the phone, I was connected to a woman who refused to identify herself. I repeatedly asked for her name, and she would not give it. She also refused to assist me properly. Instead of addressing the missing funds, she blamed me for “rushing her” and told me not to cut her off. I explained that I was the customer, that I had limited airtime, and that I needed a quick resolution. She continued to argue, refused to give her name, and finally said she would hang up and then ended the call. The entire call lasted around 8 minutes, with 5 minutes of waiting and only about 3 minutes and 50 seconds of actual conversation, during which no resolution was provided. **At no point was I given a timeframe of when my money would be refunded or when I could expect accountability, which is unacceptable. I was not even offered airtime credit to secure my trust while waiting — nothing at all.** **Please also note:** I am aware that all calls are recorded. OneVoucher can easily verify this incident by reviewing their records. The call was made on 25 September 2025 between approximately 13:00 and 13:38 from either 084-029-2583 or 084-253-8446. There is no excuse for denying what happened. This is unacceptable. I was left with missing funds and no assistance. Customer service agents must identify themselves, treat customers with respect, and most importantly, resolve the issue. **Instead, I was dismissed and left with a financial discrepancy.** To make matters worse, that R4 voucher was not just any voucher — it was meant to be used to place a bet on a game scheduled at 13:50. Because OneVoucher failed to provide me with the funds I had already paid for, I could not place that bet. **This was a missed opportunity, as I was confident in that bet and its potential payout of at least 100:1.** In short, their error cost me more than just R4; it cost me valuable time, opportunity, and the chance at significant winnings. **Time is money, and in this case, both were wasted.** I therefore demand: 1. **An urgent refund of the missing R4.** 2. **Formal acknowledgment and disciplinary action regarding the unprofessional behavior of the staff involved.** 3. **Reasonable compensation for the lost opportunity and the airtime wasted while dealing with support.** A goodwill voucher or credit would be fair under the Consumer Protection Act, which protects customers from negligent service and financial harm. 4. **A clear commitment to provide timeframes and accountability in future cases, as leaving customers in the dark is unacceptable.** **Customers deserve transparency, respect, and proper support when problems arise. I expect OneVoucher to treat this matter with urgency and restore both my funds and my confidence.**
0
Replies (0)TN
Thinandavha N
1 reviews | Active since Jan 2020
16 Sept 2025, 16:51
Voucher
They have ****med me my voucher I have tried to call them and they blocked me and I tried sending emails they don't respond stay away from this *******
Helpful (0)
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Thinandavha N
1 reviews | Active since Jan 2020
16 Sept 2025, 16:51
Voucher
They have ****med me my voucher I have tried to call them and they blocked me and I tried sending emails they don't respond stay away from this *******
0
Replies (0)AH
Antoinette H
1 reviews | Active since Jan 2020
10 Sept 2025, 16:17
Pathetic
I have never dealt with a more unprofessional supplier in my entire existence. I get payed money into my flash wallet via my client foe services rendered as soon as I buy a voucher they lock my account and voucher showes redeemed. I contact them numours times they want all types of documentation (which I provide) then a very unskilled operator tell me BANKZERO MUTUAL BANK is not a real bank where my client made the payment from. I was never so shocked of disbelieve in my life. R1900 and I must just accept the fact that they keep it because according to the flash Group BankZero is not a legal facility. Oh and still my account Is locked.
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Antoinette H
1 reviews | Active since Jan 2020
10 Sept 2025, 16:17
Pathetic
I have never dealt with a more unprofessional supplier in my entire existence. I get payed money into my flash wallet via my client foe services rendered as soon as I buy a voucher they lock my account and voucher showes redeemed. I contact them numours times they want all types of documentation (which I provide) then a very unskilled operator tell me BANKZERO MUTUAL BANK is not a real bank where my client made the payment from. I was never so shocked of disbelieve in my life. R1900 and I must just accept the fact that they keep it because according to the flash Group BankZero is not a legal facility. Oh and still my account Is locked.
0
Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
28 Aug 2025, 11:00
Your Helpdesk Ticket...
Your Helpdesk Ticket [Ticket #134051] Resend voucher Flash Dear Florence Makwetlane, Ticket #134051 regarding Resend voucher has been assigned to Nokubonga I made withdrawal of 1foryou voucher from Hollywood, but did not receive voucher number
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Dineo M
1 reviews | Active since Jan 2020
28 Aug 2025, 11:00
Your Helpdesk Ticket...
Your Helpdesk Ticket [Ticket #134051] Resend voucher Flash Dear Florence Makwetlane, Ticket #134051 regarding Resend voucher has been assigned to Nokubonga I made withdrawal of 1foryou voucher from Hollywood, but did not receive voucher number
0
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