NM
Nkanyiso M
Active since Dec 2024
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Flash ****med me
I am so disappointed with Flash Group. I have made a deposit of R18600 to my Flash account, they then blocked my account saying I must verify myself. They asked for a whole lot of documents (ID, selfie holding ID, proof of address, proof of payment). I sent all documents and they have confirmed all documents are in order and my account will be open again within 24 hours. After the 24 hours my account was still blocked and I called them again. They asked for same documents, I sent the documents again. I don't even know if they don't have a system that stores these documents they keep asking for. I was then asked to make a login attempt in 24 hours and my account would be open. After the second 24 hours my account was still blocked and I called for the third time, I was requested to send my selfie holding my ID as the one I previously sent was not clear. I did take a new selfie and sent it through, I was told again my account would be open in 24 hours. After the fourth 24 hours I called again and I was requested to send the proof of payment as they can't find it on their system. I did sent it though again and I was told I'd have access to my account within 24 hours. That's the fifth 24 hours they are telling me about. Ok, I waited 24 hours and still no access. I called again and I was requested to send though a proof of payment, which I have already sent twice. That's when I noticed something is fishy, I was all confused and asked why they keep asking for same documents everyday and telling me the account would be open in 24 hours. They rep**** by telling me the proof of payment was rejected, I asked for what reasons is the proof of payment rejected. They said it's rejected due to its font. I asked them why can't they verify it with the bank instead of just looking at it and reject it. Since the payment was made from an fnb account why can't they verify the proof of payment with fnb? Then they hang up on me. I am being ****med thousands of Rands by Flash Group and I'm not happy at all. I just need access to my account then I will use all funds in it and leave them in peace.😭😭😭😭😭😭
0 replies
16 months ago
Client no longer active
I have a problem with Hollywood bets. They keep closing my account and when I call them they say my account is under audits. I was asked to submit my fica documents for my account to be reactivated. I sent my documents and after a week I wrote a review here complaining about this issue. The following day after the review I received an email from Hollywood bets saying my account has been reactivated and I may resume betting, I was then able to access my account for a few hours then later on the same day my account was locked again. I called them they say my account is under audits. How many times do they do audits on accounts? Do I have to send my fica documents every time I have to access my account? I'm unable to access my account so rather tell me if I should just forget about this account and play elsewhere.
56 replies
16 months ago
Client no longer active
I was playing on Hollywood bets then suddenly I was logged out...When attempting to login again it says client no longer active. I called Hollywood bets and I was told my account is under audits and I must submit a selfie holding your ID. After sending through all documents then they said my account should be accessible within 24 hours. It has now been over seven days but yet my account is still locked. Why do they lock my account for audits when it has so much monry in it? Are they trying to **** me my money now?
56 replies
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1 Star
3 (100%)