Bad service

Item: FlexClub Marketplace
Rating: 1
Author: Bradley P

On 20th March I paid my flexclub subscription. I accidently double paid it and informed avisbudget and flexclub thereof.

After numerous emails from my side, I was told that the refund has been processed, this was last week Tuesday 25th of March 2025.

I sent another email requesting for the proof of payment still nothing. Today is the 31st of March 2025 and I still have not been refunded.

I keep on getting stupid calls and stupid apologies for both flexiclub and avisbudget..

I don't understand why I must beg to get my own money back.

I sent email to Lwazi.Mtungwa and Mariolise Visage(The supervisor), I even went to the extent of sending an email to the CEO Ramasela Ganda regarding this matter and my emails are just being ignored.

I must say this is flippen ridiculous and extremely bad service for such a big organization.

I don't know what to do anymore.

It's the last day of the month and bills needs to be paid.

Helpful (0)

Replies (53)

0

Replies (53)

FlexClub Marketplace's replyOfficial

31 Mar 2025, 11:33

Hi Bradley, thank you for expressing your frustrations. We are well aware of your issue and we are working hard at resolving it. Unfortunately, we are just the booking agents and we do not hold your money. You pay AVIS, collect the car from AVIS counter and drive AVIS car, it unfortunately has nothing to do in our control other than follow up with AVIS for your refund. We understand your frustration and we would be as irritated as you if we were in your shoes. Just know we are working on it and escalating as much as we can. Apologies again and we hoping to resolve this ASAP for you.

Best regards,

FlexClub Marketplace's reply31 Mar 2025, 11:33

Official

Hi Bradley, thank you for expressing your frustrations. We are well aware of your issue and we are working hard at resolving it. Unfortunately, we are just the booking agents and we do not hold your money. You pay AVIS, collect the car from AVIS counter and drive AVIS car, it unfortunately has nothing to do in our control other than follow up with AVIS for your refund. We understand your frustration and we would be as irritated as you if we were in your shoes. Just know we are working on it and escalating as much as we can. Apologies again and we hoping to resolve this ASAP for you.

Best regards,