Bad Service

Worst Experience Ever with Rude Consultants and bad telephone Manners. Never in my life have I been spoke at . On the 15th of December 2025, my monthly payment on the rent to buy vehicle I took out with Flexi-Drive (43 Ingesol Avenue, Lynnwood Glen ,Pretoria ,0081) didn't go off my account until I then again received an SMS on the 15/02/2026 stating that the premium for December needs to be paid for manually . I then called their offices ***) and spoke to Innocentia who I then explained to that I would like to know if there is any payment arrangement that we can agree on for the missed payment . She transferred me to "John' who works at the finance department . Upon our exchange of pleasantries , I still asked him nicely to take a step back as I think we are starting off on a bad note . John's answer to me was "what bad note are you talking about ?" There has been moments where his rude responses would make me gasp for breath because I am not sure if this company even cares about its clients to begin with . There was a point where during the conversation , He said "I have told you the same thing 10 times " where as yes he has repeated himself in response to a question I had but He is so sure that just by telling me their processes , He was giving me an explanation , which is not the case . I asked him what the period of termination of contract is and he said "1month prior" then he added " as you are cancelling today 15th of Jan , we will still take another premium on the 15th Feb " My question still was why is that because a full month is the 15th Jan to the 15th of Feb . If you deduct the premium of Feb that means I am giving you a premium for free and I do not even have the car . He kept on repeating the deduction story instead of giving an explanation as to why . This interaction is besides my dissatisfaction with the way the debit their premium. On Each month from the day I started with them in 2024, I have not been debited on the agreed date . It will always be 3-4 days later , which restricts me to do other things .

Although the matter is not resolved , I am not stopping here . Anyone that cares to listen will hear about this company . For now I need to file an official complaint with the Ombud because I do not dispute making up for the missed payment , Nor is it my fault that they had a system glitch and and debits didn't go through but honestly for a company that caters for us who are on Debt review and Blacklisted people, They know very well that we live on a tight budget . All I was asking for was a polite conversation with someone who would understand my dilemma and even if the outcome was the same as now, no problem . I am much more concerned with the John .His rudeness overshadows the disappointment I had for not reaching a solution . I do not say that everyone will experience this but I do not wish it upon my worst enemy .