"Huge shoutout to Karen Ackhurst for her outstanding support!

Item: Flight Centre South Africa
Rating: 5
Author: Robert K

"Huge shoutout to Karen Ackhurst for her outstanding support! After a rocky start with a different consultant, Karen took over my booking and handled everything with grace. She took the initiative to fix every error and made sure I felt heard and valued as a customer. Her problem-solving skills and positive attitude are exactly what great service looks like. Thank you, Karen, for going above and beyond to make my trip possible!"

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Replies (56)

Flight Centre South Africa's replyOfficial

16 Jan 2026, 13:27

Dear

Thank you for this thoughtful review. We're incredibly proud of Karen and grateful she could provide you with the exceptional service you deserved from the beginning. Her dedication to resolving issues and ensuring client satisfaction represents the best of Flight Centre.

Your feedback has been shared with our management team as we continuously work to enhance our service across all touchpoints. Thank you for allowing us the opportunity to make things right.

Wishing you safe and memorable travels.
~A.D

Best regards,

Flight Centre South Africa's reply16 Jan 2026, 13:27

Official

Dear

Thank you for this thoughtful review. We're incredibly proud of Karen and grateful she could provide you with the exceptional service you deserved from the beginning. Her dedication to resolving issues and ensuring client satisfaction represents the best of Flight Centre.

Your feedback has been shared with our management team as we continuously work to enhance our service across all touchpoints. Thank you for allowing us the opportunity to make things right.

Wishing you safe and memorable travels.
~A.D

Best regards,