Flixbus - Toulouse to Barcelona - very bad service.

Hello.

We booked 3 seats on Flixbus N781 Toulouse to Barcelona, 11/102024, 12:35, paid an extra 2€40 per person to reserve front seats,2B,2C,2D.

The bus arrived more than 1 hour late and when we got on, the front seats which they charge between €2.4 and €5 extra for, were taken by the staff to sleep, forcing my family to find an open seat on other places in the bus.

The bus staff is rude and did not understand any English, also provided no options. We eventually looked for open seats separated.

The trip is only 6 hours and there were 2 drivers onboard, I do not understand why they need sleep on this trip.

Worst experience we have had as international tourists with this service.

Very disappointing to say the least.

Rather take another bus or train.