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FlixBus
Unclaimed Business
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Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
Shouniez J
1 reviews | Active since Jan 2020
12 Apr 2025, 09:17
Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues
Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues. I’d like to request compensation for the poor service and delays. London – Ref 3232599090 (£20, 2 guests) This 1hr trip took 2.5hrs as the driver got lost and circled due to road closures. My partner had to help navigate. We urgently needed to reach the airport to collect out car before closed time. Rio – Ref 3235119172 (£138, 3 guests) The bus broke down, delay over 1hr. It was in awful condition—damaged exterior, broken seats, poor shocks, uncomfortable journey. I’ve used FlixBus for years, expect higher standards. If you use partner companies, they must meet your quality. São Paulo – Ref 3232983459 (£78, 3 guests) Another poor-quality bus with a very bumpy ride and broken interior. Total spent: £236. I’m very disappointed and hope you will consider fair compensation. Thank you.
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Shouniez J
1 reviews | Active since Jan 2020
12 Apr 2025, 09:17
Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues
Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues. I’d like to request compensation for the poor service and delays. London – Ref 3232599090 (£20, 2 guests) This 1hr trip took 2.5hrs as the driver got lost and circled due to road closures. My partner had to help navigate. We urgently needed to reach the airport to collect out car before closed time. Rio – Ref 3235119172 (£138, 3 guests) The bus broke down, delay over 1hr. It was in awful condition—damaged exterior, broken seats, poor shocks, uncomfortable journey. I’ve used FlixBus for years, expect higher standards. If you use partner companies, they must meet your quality. São Paulo – Ref 3232983459 (£78, 3 guests) Another poor-quality bus with a very bumpy ride and broken interior. Total spent: £236. I’m very disappointed and hope you will consider fair compensation. Thank you.
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Replies (0)FM
Francois M
1 reviews | Active since Jan 2020
11 Oct 2024, 12:27
Flixbus - Toulouse to Barcelona - very bad service.
Hello. We booked 3 seats on Flixbus N781 Toulouse to Barcelona, 11/102024, 12:35, paid an extra 2€40 per person to reserve front seats,2B,2C,2D. The bus arrived more than 1 hour late and when we got on, the front seats which they charge between €2.4 and €5 extra for, were taken by the staff to sleep, forcing my family to find an open seat on other places in the bus. The bus staff is rude and did not understand any English, also provided no options. We eventually looked for open seats separated. The trip is only 6 hours and there were 2 drivers onboard, I do not understand why they need sleep on this trip. Worst experience we have had as international tourists with this service. Very disappointing to say the least. Rather take another bus or train.
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Francois M
1 reviews | Active since Jan 2020
11 Oct 2024, 12:27
Flixbus - Toulouse to Barcelona - very bad service.
Hello. We booked 3 seats on Flixbus N781 Toulouse to Barcelona, 11/102024, 12:35, paid an extra 2€40 per person to reserve front seats,2B,2C,2D. The bus arrived more than 1 hour late and when we got on, the front seats which they charge between €2.4 and €5 extra for, were taken by the staff to sleep, forcing my family to find an open seat on other places in the bus. The bus staff is rude and did not understand any English, also provided no options. We eventually looked for open seats separated. The trip is only 6 hours and there were 2 drivers onboard, I do not understand why they need sleep on this trip. Worst experience we have had as international tourists with this service. Very disappointing to say the least. Rather take another bus or train.
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Replies (0)AN
Athenkosi N
1 reviews | Active since Jan 2020
29 May 2024, 14:23
Extremely Disappointed with Flixbus Service - Lost Luggage and Unprofessional Staff
I am writing this review to express my deep frustration and disappointment with Flixbus following a traumatic experience that has left me in an extremely vulnerable position. On 22 May 2024, I traveled from Lithuania to Munich and in Vienna the bus left me during a 10min break on our way to Munich with Flixbus, and during this journey, I lost my luggage containing vital items: my laptop, PhD papers, business documents, money, and house keys. These items are essential for my work, research, and daily survival. The ordeal began when the bus driver in Vienna left without me, forcing me to pay an additional 50 Euros to board the next bus to Munich. Upon arrival in Munich, I sought help from the Flixbus consultant at the station, only to be met with indifference and rudeness. Despite explaining my dire situation and the critical importance of my lost items, I was dismissed and asked to leave. The manager of the office avoided me completely, refusing to provide any assistance or attention. This further made me think and believe that this was organised between the bus driver who picked m up at the gas station where I was stranded and the sales office because he said my bags are ready for collection at the station when I get there and he even led me there and showed me where the office was in Munich bus station. I have diligently used the Flixbus online lost and found registry, only to receive automated responses stating, "We found something! We will double-check it and contact you by email right away if the match is confirmed." This has been going on for days with no real progress or communication. I cannot help but question if my treatment was influenced by racial bias, as I was treated with blatant disregard and disrespect throughout the ordeal. This experience has left me feeling helpless, stranded in a foreign country without access to my essential belongings. My academic and professional work is severely compromised, and the financial burden is increasing each day without my money and house keys. I urge Flixbus to take immediate action to locate and return my belongings. Furthermore, I demand a thorough investigation into the unprofessional behavior of the Munich bus station staff and the apparent racial ************** I experienced. This situation is unacceptable, and I hope this review will bring attention to the serious flaws in Flixbus’s customer service and handling of lost luggage. I will continue to share my experience across various platforms until this issue is resolved. I am now back in Lithuania still waiting for my bags and all my belongings. Flixbus, please address this urgently. My future and wellbeing depend on it.
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Athenkosi N
1 reviews | Active since Jan 2020
29 May 2024, 14:23
Extremely Disappointed with Flixbus Service - Lost Luggage and Unprofessional Staff
I am writing this review to express my deep frustration and disappointment with Flixbus following a traumatic experience that has left me in an extremely vulnerable position. On 22 May 2024, I traveled from Lithuania to Munich and in Vienna the bus left me during a 10min break on our way to Munich with Flixbus, and during this journey, I lost my luggage containing vital items: my laptop, PhD papers, business documents, money, and house keys. These items are essential for my work, research, and daily survival. The ordeal began when the bus driver in Vienna left without me, forcing me to pay an additional 50 Euros to board the next bus to Munich. Upon arrival in Munich, I sought help from the Flixbus consultant at the station, only to be met with indifference and rudeness. Despite explaining my dire situation and the critical importance of my lost items, I was dismissed and asked to leave. The manager of the office avoided me completely, refusing to provide any assistance or attention. This further made me think and believe that this was organised between the bus driver who picked m up at the gas station where I was stranded and the sales office because he said my bags are ready for collection at the station when I get there and he even led me there and showed me where the office was in Munich bus station. I have diligently used the Flixbus online lost and found registry, only to receive automated responses stating, "We found something! We will double-check it and contact you by email right away if the match is confirmed." This has been going on for days with no real progress or communication. I cannot help but question if my treatment was influenced by racial bias, as I was treated with blatant disregard and disrespect throughout the ordeal. This experience has left me feeling helpless, stranded in a foreign country without access to my essential belongings. My academic and professional work is severely compromised, and the financial burden is increasing each day without my money and house keys. I urge Flixbus to take immediate action to locate and return my belongings. Furthermore, I demand a thorough investigation into the unprofessional behavior of the Munich bus station staff and the apparent racial ************** I experienced. This situation is unacceptable, and I hope this review will bring attention to the serious flaws in Flixbus’s customer service and handling of lost luggage. I will continue to share my experience across various platforms until this issue is resolved. I am now back in Lithuania still waiting for my bags and all my belongings. Flixbus, please address this urgently. My future and wellbeing depend on it.
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Replies (0)KH
Kerin H
1 reviews | Active since Jan 2020
20 Sept 2023, 11:59
FLIXBUS FRANCE - NEVER BOOK - You will be left stranded!
<div>I had a terrible experience with FlixBus. I would like to receive both my journeys REFUND please plus Expenses incurred. I booked a bus ticket from Nice to Paris at the Cote d'Azur Airport in Nice. The first bus from Nice to Toulon was delayed by more than 1.5 hours. I was waiting with a young Special Needs child - my son outside the airport at 23:00pm with our luggage. Unacceptable. No messages received to inform of delay. When it arrived it was not a Flixbus - it had NO Flix signage, it had no WIFI OR CHARGING POINTS (the reason why I booked this bus) And it was very late. I missed my connection at Toulon and was dropped at night at about 1:30am in the middle of nowhere. I am very sorry but I do find this UNACCEPTABLE on so many levels. First of all you expect a mother alone by herself with a special needs young child to know that I must find a “suitable” alternative transportation and what those transportations would be exactly at 1am in the morning!. I tried to message the Chat Bot you have on your website - No RESPONSE. (look at your records) I tried to look for a ticket booth or agent at the bus depot - NOTHING I tried to talk to the busdriver who did not speak English nor French. All he could offer was to get back on the bus and go to Marseilles. I had to re-load my heavy bags under the bus with a child who was melting down and other passengers stranded too and getting back on the bus too. I tried to find a telephone number to call with phone about to die because the promised Flix bus was supposed to have Wifi and Charging points - no Wifi, no charging points – and NO TELEPHONE NUMBER. ABSOLUTELY NOTHING TO HELP ME NOR GIVE ADVICE. I had to pay for an expensive Uber to take us to the Marseilles Airport. I had to pay for a flight from Marseilles to Paris as it was night and I didn't know what to do. The "chat with an expert" did not respond to me that night. I was lost with a small child and very upset and alone in a foreign country. Not happy at all. And they have not even refunded at least the ticketed price as they promised via email. Shocking. Kerin.</div>
Helpful (0)
|Replies (0)KH
Kerin H
1 reviews | Active since Jan 2020
20 Sept 2023, 11:59
FLIXBUS FRANCE - NEVER BOOK - You will be left stranded!
<div>I had a terrible experience with FlixBus. I would like to receive both my journeys REFUND please plus Expenses incurred. I booked a bus ticket from Nice to Paris at the Cote d'Azur Airport in Nice. The first bus from Nice to Toulon was delayed by more than 1.5 hours. I was waiting with a young Special Needs child - my son outside the airport at 23:00pm with our luggage. Unacceptable. No messages received to inform of delay. When it arrived it was not a Flixbus - it had NO Flix signage, it had no WIFI OR CHARGING POINTS (the reason why I booked this bus) And it was very late. I missed my connection at Toulon and was dropped at night at about 1:30am in the middle of nowhere. I am very sorry but I do find this UNACCEPTABLE on so many levels. First of all you expect a mother alone by herself with a special needs young child to know that I must find a “suitable” alternative transportation and what those transportations would be exactly at 1am in the morning!. I tried to message the Chat Bot you have on your website - No RESPONSE. (look at your records) I tried to look for a ticket booth or agent at the bus depot - NOTHING I tried to talk to the busdriver who did not speak English nor French. All he could offer was to get back on the bus and go to Marseilles. I had to re-load my heavy bags under the bus with a child who was melting down and other passengers stranded too and getting back on the bus too. I tried to find a telephone number to call with phone about to die because the promised Flix bus was supposed to have Wifi and Charging points - no Wifi, no charging points – and NO TELEPHONE NUMBER. ABSOLUTELY NOTHING TO HELP ME NOR GIVE ADVICE. I had to pay for an expensive Uber to take us to the Marseilles Airport. I had to pay for a flight from Marseilles to Paris as it was night and I didn't know what to do. The "chat with an expert" did not respond to me that night. I was lost with a small child and very upset and alone in a foreign country. Not happy at all. And they have not even refunded at least the ticketed price as they promised via email. Shocking. Kerin.</div>
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Replies (0)WK
Wiam K
1 reviews | Active since Jan 2020
18 Aug 2022, 09:24
FlixBus
Never had a problem with FlixBus, until today. In transit to Makarska from Split in Croatia, they colluded with this company called Cazmatrans. Literally the worst bus company in Croatia thus far. They were late, stopped at the wrong terminal, were unfriendly and made us pay for baggage which was included in our tickets. After telling them that, the Croatian guy in his Croatian English questioned our ability to read English, which is our second language but more used than our home language. Dehumanising and very arrogant, in not just bluntly disrespectful. Would love it if FlixBus could actually pair up with nice companies that can work with the public without being rude or almost causing an accident while in transit….
Helpful (0)
|Replies (0)WK
Wiam K
1 reviews | Active since Jan 2020
18 Aug 2022, 09:24
FlixBus
Never had a problem with FlixBus, until today. In transit to Makarska from Split in Croatia, they colluded with this company called Cazmatrans. Literally the worst bus company in Croatia thus far. They were late, stopped at the wrong terminal, were unfriendly and made us pay for baggage which was included in our tickets. After telling them that, the Croatian guy in his Croatian English questioned our ability to read English, which is our second language but more used than our home language. Dehumanising and very arrogant, in not just bluntly disrespectful. Would love it if FlixBus could actually pair up with nice companies that can work with the public without being rude or almost causing an accident while in transit….
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Replies (0)DM
Daniel M
1 reviews | Active since Jan 2020
20 Aug 2019, 10:53
Poor on-board regulations
In mid-2019, I embarked on a return journey from London Victoria to Lille using FlixBus. The coach service was punctual, orderly, and smooth. I also found the seats to be reasonably clean. The return trip was spoiled, however, by fellow passengers who talked incessantly on their mobile phones and also used their mobile phones as 'private' televisions, blaring out noise irregardless of whomsoever happened to be in the vicinity (no, they did not wear earphones or headphones). The blame for this cannot be laid entirely at the door of FlixBus. On the other hand, I noticed that the coach drivers' announcements through the intercom system said nothing about the on-board etiquette expected of passengers. Absent any such regulations from the FlixBus driver and the inevitable happened: an otherwise pleasant trip became significantly less so for those passengers like myself who felt that the public space had been intruded upon. This was a lengthy journey. It didn't have to be unpleasant and, to be fair, it wasn't always so. But what pleasure there was came only as an intermission between the noise. On balance, therefore, I cannot wholly recommend FlixBus.
Helpful (0)
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Daniel M
1 reviews | Active since Jan 2020
20 Aug 2019, 10:53
Poor on-board regulations
In mid-2019, I embarked on a return journey from London Victoria to Lille using FlixBus. The coach service was punctual, orderly, and smooth. I also found the seats to be reasonably clean. The return trip was spoiled, however, by fellow passengers who talked incessantly on their mobile phones and also used their mobile phones as 'private' televisions, blaring out noise irregardless of whomsoever happened to be in the vicinity (no, they did not wear earphones or headphones). The blame for this cannot be laid entirely at the door of FlixBus. On the other hand, I noticed that the coach drivers' announcements through the intercom system said nothing about the on-board etiquette expected of passengers. Absent any such regulations from the FlixBus driver and the inevitable happened: an otherwise pleasant trip became significantly less so for those passengers like myself who felt that the public space had been intruded upon. This was a lengthy journey. It didn't have to be unpleasant and, to be fair, it wasn't always so. But what pleasure there was came only as an intermission between the noise. On balance, therefore, I cannot wholly recommend FlixBus.
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