Extremely Disappointed with Flixbus Service - Lost Luggage and Unprofessional Staff

I am writing this review to express my deep frustration and disappointment with Flixbus following a traumatic experience that has left me in an extremely vulnerable position.

On 22 May 2024, I traveled from Lithuania to Munich and in Vienna the bus left me during a 10min break on our way to Munich with Flixbus, and during this journey, I lost my luggage containing vital items: my laptop, PhD papers, business documents, money, and house keys. These items are essential for my work, research, and daily survival.

The ordeal began when the bus driver in Vienna left without me, forcing me to pay an additional 50 Euros to board the next bus to Munich. Upon arrival in Munich, I sought help from the Flixbus consultant at the station, only to be met with indifference and rudeness. Despite explaining my dire situation and the critical importance of my lost items, I was dismissed and asked to leave. The manager of the office avoided me completely, refusing to provide any assistance or attention. This further made me think and believe that this was organised between the bus driver who picked m up at the gas station where I was stranded and the sales office because he said my bags are ready for collection at the station when I get there and he even led me there and showed me where the office was in Munich bus station.

I have diligently used the Flixbus online lost and found registry, only to receive automated responses stating, "We found something! We will double-check it and contact you by email right away if the match is confirmed." This has been going on for days with no real progress or communication.

I cannot help but question if my treatment was influenced by racial bias, as I was treated with blatant disregard and disrespect throughout the ordeal. This experience has left me feeling helpless, stranded in a foreign country without access to my essential belongings. My academic and professional work is severely compromised, and the financial burden is increasing each day without my money and house keys.

I urge Flixbus to take immediate action to locate and return my belongings. Furthermore, I demand a thorough investigation into the unprofessional behavior of the Munich bus station staff and the apparent racial ************** I experienced.

This situation is unacceptable, and I hope this review will bring attention to the serious flaws in Flixbus’s customer service and handling of lost luggage. I will continue to share my experience across various platforms until this issue is resolved. I am now back in Lithuania still waiting for my bags and all my belongings.

Flixbus, please address this urgently. My future and wellbeing depend on it.