AN
Athenkosi N
Active since Sep 2018
19
Reviews
0
Industries
Reviews
19 reviews4 months ago
Formal Complaint & Demand for Resolution: Negligent Contractor Management Causing Prolonged Internet Loss
I am writing to formally complain about the complete failure of Wetrade Property’s management at Cavendish Suites to oversee contractor work, which has left me without a working internet connection since the afternoon of Thursday, 4 December 2025. Summary of the Incident On the stated date, contractors were on-site performing work, reportedly for the tenant in Unit 9. This work directly disrupted the essential internet infrastructure servicing my unit. Despite your initial communication denying any knowledge of this work, it has been confirmed that the contractors were liaising with another resident. The critical failure lies in Wetrade Property’s lack of oversight: contractors were allowed to operate on common property and building infrastructure without prior notice to all residents and without proper supervision, resulting in damage to my service. Your Management's Failure & Impact Negligent Contractor Oversight: Allowing unauthorized or uncommunicated work that damaged essential services is a severe breach of your management duty. Your initial denial, while the work was actively happening, caused critical delays in identifying the responsible party. Inadequate Communication & Resolution: Your updates have been sporadic and non-committal. While you communicated with the owner of Unit 9, I, the directly impacted tenant, was left for days without a clear path to resolution, having to chase updates myself. Tangible Financial & Professional Harm: As a remote worker, my internet is my office. This 4+ day outage has forced me to purchase excessive mobile data (estimated cost: R500 - R1,000) and has resulted in significant lost productive work hours (estimated value: R1,500+). It has jeopardized client deadlines and my professional reputation. My Demands I hold Wetrade Property directly accountable for permitting the situation that caused this damage and for the subsequent inadequate response. I demand the following: Immediate Advocacy: You must immediately and forcefully liaise with Octotel and the owner of Unit 9 to guarantee an Octotel technician is on-site within 24 hours to permanently restore my connection. Financial Reimbur*****t: Wetrade Property must reimburse me for the proven costs of mobile data purchased due to this outage caused by mismanaged site work. Policy Change: You must provide a written assurance that a formal policy will be implemented requiring advance written notice to all residents for any contractor work on common infrastructure, with clear accountability for damages. The negligence displayed in this matter is unacceptable. Should I not receive a commitment to these demands and see tangible action to restore my service by close of business tomorrow, 9 December 2024, I will have no choice but to escalate this complaint to the Property Practitioners Regulatory Authority (PPRA), the National Consumer Commission.
0 replies
4 months ago
Severe Negligence and Prolonged Internet Disruption by Octotel Technician, Enabled by Poor Communication from Cavendish Suites Management. Resulting in Significant Financial Loss and Professional Harm.
On the afternoon of Thursday, 4 December 2025, contractors were on-site at Cavendish Suites without any prior communication to all residents. During work allegedly commissioned by a tenant in Unit 9 to install her WiFi (via Octotel), my existing, fully functional internet connection was severed. My WiFi (Zyxel router) has been completely offline since approximately 21:20 on 4 December. Despite promises from the Octotel technician to return and fix the issue "temporarily" and then "this morning," and despite my landlord and the property manager (Munaw-war Taliep) being notified, the issue remains UNRESOLVED as of 8 December 2025. This constitutes a 4-day (and ongoing) service disruption over a critical work period, including a weekend where I was required to work. 2. Sequence of Failures & Negligence: Octotel's Failure: Their technician, performing an installation for one tenant, disrupted the service of another without notice or immediate rectification. He admitted the fault ("missing cable"), promised a return, and then completely ghosted me—ignoring my calls and texts. This is a catastrophic failure of professional duty and customer care. Cavendish Suites / Wetrade Property's Failure: The property management initially denied all knowledge of the work, stating "we did not send any contractors." This created immediate confusion and delayed accountability. While they later engaged with the owner of Unit 9, the communication to me—the impacted tenant—was slow and updates were vague, leaving me to chase resolutions and bear the cost. Lack of Accountability: Both parties attempted to deflect blame (national outage claims, unclear contractor origins) instead of taking urgent, coordinated ownership to restore my essential service. 3. Quantifiable Impact & Financial Cost (in Rands): As a remote worker, my internet is my office. This disruption has caused direct and ongoing financial harm: Emergency Mobile Data Costs: To meet basic work deadlines, I have been forced to purchase excessive mobile data bundles. Estimated Cost to Date: R500 - R1,000 (and increasing daily). Lost Billable Hours: The time spent troubleshooting, communicating with management, seeking alternative workspaces, and dealing with reduced productivity on a mobile connection is substantial. Hours Lost: Minimum of 2 hours per day on 4th, 5th, 6th, 7th, and 8th = 10+ hours. Financial Value of Lost Time (@ a conservative rate): R1,500 - R3,000. Risk to Client Relationships & Professional Reputation: Missed deadlines, dropped call quality in virtual meetings, and inability to access cloud systems directly compromise the service I provide to my clients. This risks: Contract penalties. Loss of future work. Damage to professional reputation. Potential Cost: This is incalculable but represents the most severe risk, potentially running into thousands of Rands. TOTAL ESTIMATED DIRECT & POTENTIAL COST TO ME: R2,000 - R4,000+ AND GROWING FOR EVERY DAY WITHOUT A FIX. 4. My Demands for Resolution and Accountability: I have been patient and cooperative, even offering to work with the technician on-site. Enough is enough. I demand: IMMEDIATE RESTORATION: An Octotel technician must be on-site TODAY, 8 December 2025, to permanently restore my internet connection to its pre-disruption state. No more empty promises. FINANCIAL COMPENSATION: Reimbur*****t for all mobile data expenses incurred since 4 December. A goodwill gesture for the immense inconvenience, lost time, and professional stress is warranted. FORMAL EXPLANATION & ASSURANCE: A written explanation from Octotel on how their technician was allowed to disrupt another resident's service without fixing it, and what steps will be taken to prevent this gross negligence in future. MANAGEMENT PROTOCOL: Cavendish Suites / Wetrade Property must implement a policy where any contractor working on common infrastructure must notify ALL potentially affected residents in advance and be accountable for any damages caused. This situation is unacceptable. A service provider's actions, facilitated by poor estate management, have directly harmed my livelihood. I will escalate this matter to the relevant ombudsman and consumer protection bodies if this is not resolved urgently and fairly.
106 replies
23 months ago
Extremely Disappointed with Flixbus Service - Lost Luggage and Unprofessional Staff
I am writing this review to express my deep frustration and disappointment with Flixbus following a traumatic experience that has left me in an extremely vulnerable position. On 22 May 2024, I traveled from Lithuania to Munich and in Vienna the bus left me during a 10min break on our way to Munich with Flixbus, and during this journey, I lost my luggage containing vital items: my laptop, PhD papers, business documents, money, and house keys. These items are essential for my work, research, and daily survival. The ordeal began when the bus driver in Vienna left without me, forcing me to pay an additional 50 Euros to board the next bus to Munich. Upon arrival in Munich, I sought help from the Flixbus consultant at the station, only to be met with indifference and rudeness. Despite explaining my dire situation and the critical importance of my lost items, I was dismissed and asked to leave. The manager of the office avoided me completely, refusing to provide any assistance or attention. This further made me think and believe that this was organised between the bus driver who picked m up at the gas station where I was stranded and the sales office because he said my bags are ready for collection at the station when I get there and he even led me there and showed me where the office was in Munich bus station. I have diligently used the Flixbus online lost and found registry, only to receive automated responses stating, "We found something! We will double-check it and contact you by email right away if the match is confirmed." This has been going on for days with no real progress or communication. I cannot help but question if my treatment was influenced by racial bias, as I was treated with blatant disregard and disrespect throughout the ordeal. This experience has left me feeling helpless, stranded in a foreign country without access to my essential belongings. My academic and professional work is severely compromised, and the financial burden is increasing each day without my money and house keys. I urge Flixbus to take immediate action to locate and return my belongings. Furthermore, I demand a thorough investigation into the unprofessional behavior of the Munich bus station staff and the apparent racial ************** I experienced. This situation is unacceptable, and I hope this review will bring attention to the serious flaws in Flixbus’s customer service and handling of lost luggage. I will continue to share my experience across various platforms until this issue is resolved. I am now back in Lithuania still waiting for my bags and all my belongings. Flixbus, please address this urgently. My future and wellbeing depend on it.
0 replies
23 months ago
Urgent Attention Required: Delayed Funds and Lack of Response
I am deeply disappointed with the service provided by Discovery Bank regarding a recent transaction. Last weekend, I was expecting a significant payment to my Discovery Bank account. Despite the transfer being initiated on Friday evening, the funds have not reflected in my account as of today. What exacerbates this situation is the complete lack of response from Discovery Bank's customer service team. Despite my numerous attempts to contact them via email since last weekend, I have not received any acknowledgment or resolution to this issue. As a loyal customer, I expect better communication and service from Discovery Bank. The delay in processing this transaction is unacceptable and has caused significant inconvenience. I urge Discovery Bank to prioritize this matter and promptly credit the funds to my account. Additionally, I request a swift response from their customer service team to address this issue and provide a satisfactory resolution. I hope this review prompts Discovery Bank to take immediate action and improve their customer service standards.
53 replies
26 months ago
Urgent Review - Visa Application Process
VFS, since my last conversation with your complaints group, there has been no feedback. I have now paid more money to reschedule flights and yet there is still no feedback or urgency on your side to fix the matter and provide me a solution moving forward.
0 replies
27 months ago
Urgent Review - Visa Application Process
VFS, since my last review here, you have not rep**** on this matter. Due to your delays, my financial losses are becoming more significant should I miss my flight this weekend.
58 replies
27 months ago
Urgent Review - Excessive Delays and Costly Inconvenience
I am writing to bring to your attention the distressing and costly experience I have encountered with the Visa application process on your platform. My Visa was accepted for issuance on the 3rd of January 2024 and the application was done in December 2023. The initial expectation of a 20-day processing time for my Lithuania Visa has been grossly exceeded, and the lack of updates has left me in a state of frustration and anxiety. The delays caused by the processes at VFS are not only inconveniencing but have also led to significant financial losses. I have already delayed my flight and incurred substantial expenses due to the prolonged wait. Furthermore, the shipment time from Johannesburg to Pretoria to Brooklyn has proven excessively lengthy, compounding the overall delay. This situation is a matter of grave concern as it is adversely impacting both my travel plans and finances. The response I get is always there is nothing that can be done and this is concerning. I find it disheartening that VFS seems unable to provide any meaningful assistance or information, leaving me in the dark about the status of my application nor being able to track it from their side. I trust that you understand the urgency and severity of this matter. Your prompt attention to this issue is crucial in preventing further financial losses and ensuring a more reliable and transparent process for all users. I appreciate your understanding and assistance in resolving this matter promptly.
116 replies
28 months ago
Urgent Assistance Needed: Unresolved Car Repair Nightmare at Haval Hatfield!
Certainly, here's a revised version of the review that aims to be more effective and thorough: Title: Urgent Assistance Needed: Unresolved Car Repair Nightmare at Haval Hatfield! Review: I am reaching out with immense frustration and concern regarding the ongoing ordeal I've faced at Haval Hatfield's Color Worx Auto, managed by Jacque. My car has been under their care for over three months now, and the situation is far from satisfactory. Initially, I entrusted Jacque with a payment of R12,000 to procure necessary parts for my car's repairs. Despite his assurance that he successfully secured the parts through sales, there has been a glaring lack of transparency. I have repeatedly requested the invoices for the purchased parts and a detailed report on the initial investigation conducted when my car first arrived. Despite my efforts to engage proactively, the status of my car remains unchanged, and promises made over three weeks ago have yet to materialize. Alarming updates about the front camera being broken and not functional have heightened my anxiety. The absence of tangible progress and the persistent delays in providing essential information leave me seriously concerned about the possibility of foul play, including potential theft of parts. I have already taken the initiative to meet with the sales team, led by Stoffel and his manager, to explore viable options for the way forward. Regrettably, the promised solutions seem elusive, and communication from Jacque has been marked by excuses and delays. I am now at a crossroads, feeling trapped in a communication quagmire that shows no signs of resolution. My fear of being ****med is escalating, compounded by the evident lack of progress and transparency in the entire process. I urgently seek assistance to address this distressing matter and implore Haval Hatfield to prioritize resolving the outstanding issues with my car. Your prompt attention and intervention in this situation are crucial to restoring my trust in your service.
0 replies
28 months ago
Urgent Assistance Needed: Unresolved Car Repair Nightmare at Haval Hatfield!
Certainly, here's a revised version of the review that aims to be more effective and thorough: Title: Urgent Assistance Needed: Unresolved Car Repair Nightmare at Haval Hatfield! Review: I am reaching out with immense frustration and concern regarding the ongoing ordeal I've faced at Haval Hatfield's Color Worx Auto, managed by Jacque. My car has been under their care for over three months now, and the situation is far from satisfactory. Initially, I entrusted Jacque with a payment of R12,000 to procure necessary parts for my car's repairs. Despite his assurance that he successfully secured the parts through sales, there has been a glaring lack of transparency. I have repeatedly requested the invoices for the purchased parts and a detailed report on the initial investigation conducted when my car first arrived. Despite my efforts to engage proactively, the status of my car remains unchanged, and promises made over three weeks ago have yet to materialize. Alarming updates about the front camera being broken and not functional have heightened my anxiety. The absence of tangible progress and the persistent delays in providing essential information leave me seriously concerned about the possibility of foul play, including potential theft of parts. I have already taken the initiative to meet with the sales team, led by Stoffel and his manager, to explore viable options for the way forward. Regrettably, the promised solutions seem elusive, and communication from Jacque has been marked by excuses and delays. I am now at a crossroads, feeling trapped in a communication quagmire that shows no signs of resolution. My fear of being ****med is escalating, compounded by the evident lack of progress and transparency in the entire process. I urgently seek assistance to address this distressing matter and implore Haval Hatfield to prioritize resolving the outstanding issues with my car. Your prompt attention and intervention in this situation are crucial to restoring my trust in your service. To help me get the car back with the parts that I was promised were bought and in the condition that it arrived at the premises.
0 replies
30 months ago
I am not placing any of my money with Old Mutual ever again.
I am not placing any of my money with Old Mutual ever again. in Old Mutual again. I have been trying to get Take My Retirement Funds and Stop Paying Premiums (RA Disinvestment) from Old Mutual (Brooklyn, Pretoria). Three times in the last 3 weeks, I have been given different reasons why money has not yet been in my account. The first time I was told it would take 5-7 days, after a week, a second time I was told it would take a further 5-7 days, and after another week I was told a different reason for the money being stuck at SARS. At each time I have been told a different reason, my daughter is starving, and I am not able to pay her medical bills because I am currently not working. I have to follow up with Old Mutual each time. Can someone please assist? Reference number for this Old Mutual query: CEB2310117235
131 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
14 (73.6842105263158%)