GS
GWM SA
Unclaimed Business
GS
AI Review Summary
Based on recent customer reviews, GWM SA faces widespread criticism centered on poor after-sales service, prolonged parts delays, and unresponsive customer care. Customers frequently report vehicles left unrepaired for weeks or months while awaiting warranty approvals or spare parts. Recurring mechanical issues with turbos, gearboxes, and brake discs on relatively new vehicles cause significant frustration. Communication from dealerships and head office is consistently described as lacking, with unanswered calls and emails. A small number of positive reviews highlight individual staff members who provided exceptional sales and service experiences, particularly at GWM Midrand and Shelly Beach.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-94
Recommended: Unlikely
Review Distribution
1.7|44 Reviews
May '25 - Apr '26
5(13.9%)
4(2.8%)
3(0%)
2(2.8%)
1(80.6%)
5(13.9%)
4(2.8%)
3(0%)
2(2.8%)
1(80.6%)
Frequently Asked Questions About GWM SA
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mandlenkosi M
1 reviews | Active since Jan 2020
18 Mar 2026, 22:03
Appalling customer service experienced at GWM Binsburg
I again write of my disappointment with GWM Boksburg.My car issue is not yet resolved My car, a GwM florid, 1.5 not yet fixed.They ordered parts anthe ABS sensor is not the right one after waiting from January 2026, is March 2026 now, Today, 18 March 2026, I found my mycar with it's immobilizer removed by GWM Boksburg.Their explanation is, the car was not starting, so they decided without contacting me to remove the immobilizer and alarm.I only discovered this when collecting the car! Is this how to deal with a client? As I drove home, an EBD light started popping out, boot would not close or lock! These things were not happening before GWM worked on the car! What happened there? From January 2026, even today in March 2026, the car has not been finished yet more things seem to be going wrong now! Can GWM please do things right the first time?
Helpful (0)
|Replies (0)MM
Mandlenkosi M
1 reviews | Active since Jan 2020
18 Mar 2026, 22:03
Appalling customer service experienced at GWM Binsburg
I again write of my disappointment with GWM Boksburg.My car issue is not yet resolved My car, a GwM florid, 1.5 not yet fixed.They ordered parts anthe ABS sensor is not the right one after waiting from January 2026, is March 2026 now, Today, 18 March 2026, I found my mycar with it's immobilizer removed by GWM Boksburg.Their explanation is, the car was not starting, so they decided without contacting me to remove the immobilizer and alarm.I only discovered this when collecting the car! Is this how to deal with a client? As I drove home, an EBD light started popping out, boot would not close or lock! These things were not happening before GWM worked on the car! What happened there? From January 2026, even today in March 2026, the car has not been finished yet more things seem to be going wrong now! Can GWM please do things right the first time?
0
Replies (0)S
Sasha
1 reviews | Active since Jan 2020
17 Mar 2026, 21:04
Poor aftersales service from gwm SA and gwm dealership
Aftersales service on parts takes weeks going on month Purchased a brand new jolion pro ultra in jan 2026, got into an unfortunate accident and waiting for weeks for parts to be delivered to the approved gwm panel beater and the expectantcy is normal to wait. Dont normalize incompetence on delivering parts from jhb to Durban, which takes hours rather than weeks now. Thought I upgraded from my previous japanese vehicle to Chinese brand with a higher value vehicle and more to offer as brand new, but pathetic aftersales service from all divisions: gwm parts umhlanga and gwm south africa.
Helpful (0)
|Replies (0)S
Sasha
1 reviews | Active since Jan 2020
17 Mar 2026, 21:04
Poor aftersales service from gwm SA and gwm dealership
Aftersales service on parts takes weeks going on month Purchased a brand new jolion pro ultra in jan 2026, got into an unfortunate accident and waiting for weeks for parts to be delivered to the approved gwm panel beater and the expectantcy is normal to wait. Dont normalize incompetence on delivering parts from jhb to Durban, which takes hours rather than weeks now. Thought I upgraded from my previous japanese vehicle to Chinese brand with a higher value vehicle and more to offer as brand new, but pathetic aftersales service from all divisions: gwm parts umhlanga and gwm south africa.
0
Replies (0)ZE
Zain E
1 reviews | Active since Jan 2020
15 Mar 2026, 10:04
Complaint around repairs of my p300 bakkie
I have recently approached gwm for assistance regarding my p300 bakkie being at a dealership for repairs for over 54 days I wrote two e mails pleading for their intervention but received no reply from GWM South Africa
Helpful (0)
|Replies (0)ZE
Zain E
1 reviews | Active since Jan 2020
15 Mar 2026, 10:04
Complaint around repairs of my p300 bakkie
I have recently approached gwm for assistance regarding my p300 bakkie being at a dealership for repairs for over 54 days I wrote two e mails pleading for their intervention but received no reply from GWM South Africa
0
Replies (0)ZE
MH
Michiel H
1 reviews | Active since Jan 2020
9 Mar 2026, 06:50
Poor Service from GWM SA
I have been in contact with GWM SA on an issue I had with 2 dealers. This was done on 9 Feb 2026. To date even on numerous phone calls, I have not received any feedback from GWM SA. The service is very poor and I feel that this is the last vehicle I buy from them.
Helpful (0)
|Replies (0)MH
Michiel H
1 reviews | Active since Jan 2020
9 Mar 2026, 06:50
Poor Service from GWM SA
I have been in contact with GWM SA on an issue I had with 2 dealers. This was done on 9 Feb 2026. To date even on numerous phone calls, I have not received any feedback from GWM SA. The service is very poor and I feel that this is the last vehicle I buy from them.
0
Replies (0)sR
AA
Amelia A
1 reviews | Active since Jan 2020
1 Mar 2026, 11:52
GWMSA
I bought a GWM P-series 2.0TD LT 4X4 A/T D/C P/U in May 2024 ut was a demo model from BBC Nissan Gezina. From day 1 I experienced problems with the tyre sensor system after months GWM Gezina service centre had no choice to replace the system. The blue tooth keeps on freezing and causing radio and GPS system to freeze. On 6, 8, 9 January the vechile left me standing next to the road. Again 13 Feb. Everytime service centre have a different story either the car needs a update diagnostic factory reset software update. Or it needs a new battery. I did buy a new battery on 27 Feb 2026 and guess what I was left standing next to the road on 1 March 2026 again. I cant keep on doing this.
Helpful (0)
|Replies (0)AA
Amelia A
1 reviews | Active since Jan 2020
1 Mar 2026, 11:52
GWMSA
I bought a GWM P-series 2.0TD LT 4X4 A/T D/C P/U in May 2024 ut was a demo model from BBC Nissan Gezina. From day 1 I experienced problems with the tyre sensor system after months GWM Gezina service centre had no choice to replace the system. The blue tooth keeps on freezing and causing radio and GPS system to freeze. On 6, 8, 9 January the vechile left me standing next to the road. Again 13 Feb. Everytime service centre have a different story either the car needs a update diagnostic factory reset software update. Or it needs a new battery. I did buy a new battery on 27 Feb 2026 and guess what I was left standing next to the road on 1 March 2026 again. I cant keep on doing this.
0
Replies (0)MT
Michiel T
1 reviews | Active since Jan 2020
26 Feb 2026, 18:25
Bad Service
I am extremely disappointed in the (no service) I received at GWM Roodepoort - Ontdekkers Road. The went out of their way to make me feel unhappy! Could not give me a quotation on request - could not order me parts as requested, could not fix my vehicle - and tonight I had to drive home without lights on my vehicle thanks to GWM Roodepoort! When I send and e-mail to the Manager of the branch - he did not even try to respond to the e-mail. The Customer care - after sending 3 requests - they also did not try to respond to my complaint. So now I have to drive a vehicle without lights!!!
Helpful (0)
|Replies (0)MT
Michiel T
1 reviews | Active since Jan 2020
26 Feb 2026, 18:25
Bad Service
I am extremely disappointed in the (no service) I received at GWM Roodepoort - Ontdekkers Road. The went out of their way to make me feel unhappy! Could not give me a quotation on request - could not order me parts as requested, could not fix my vehicle - and tonight I had to drive home without lights on my vehicle thanks to GWM Roodepoort! When I send and e-mail to the Manager of the branch - he did not even try to respond to the e-mail. The Customer care - after sending 3 requests - they also did not try to respond to my complaint. So now I have to drive a vehicle without lights!!!
0
Replies (0)