MM
Mandlenkosi M
Active since Aug 2024
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Please improve customer service!
On the 5th of March 2026, went to buy building material at the Springs Gold street New era branch. Tel 0118132149.Late afternoon rush from work purchase.Thank you to the hard working staff and their helpfulness.Goodman, Lerato,Rebecca, Thabo, mentioning these as I have been dealing with them. This is what is a challenge though, the branch seems not to have enough staff to cope with customers influx.Yesterday, I arrived at about 16h30, the store closes at 18hr00.But already most of the staff had been allowed to leave.We buy goods and wait for assistance in loading on our cars.Yesterday, between 16h30 to 17h30 that I was there, only one person was running up and down trying to assist us.About 6 customers vans were waiting for goods to be loaded.i was the seventh one at that stage, Goodman loading on my side.If the store closes at 18hr00, it does not make sense to work with less staff at such a pressurized time.We buy and wait for a long time for our goods.This can be fixed, the management must please be considerate and plan properly or even use casual staff to meet the demand.We support the store, we therefore appeal for a better service.
0 replies
1 month ago
Unacceptable customer service experience.
I took my car to GWM Boksburg for a diagnostic. On the 23 January 2026, I was informed that there are parts they need to order. I paid a 50% deposit, and was informed that order takes about 5days. I have been trying to follow up on this job! When I picked up the car on 23 January 2026, I was assisted by Palesa at reception.I have spoken to Palesa a few times after that date.She always promises to give me an update.Today, 02 March 2026, I was put to parts, and held on forever.This is costing me money.Can someone tell me what the problem is here?
0 replies
11 months ago
I called clients services today looking for a letter confirming car insurance is held and interests ifo the financial bank concerned is noted
I called clients services today looking for a letter confirming car insurance is held and interests ifo the financial bank concerned is noted. As soon as I put down the phone, letter was landing in my email inbox .No waiting, no delays, no following up or reminders. This is absolutely an amazing service.Even phoning through to Prime is painlessly quick, no long waiting on the phone with background music playing for hours on end.Thanks to Busi for the excellent service.
58 replies
12 months ago
What challenge transaction with a debit card at Jam store Centurion.
I am highly disappointed by how Jam Clothing is handling a card purchase I made yesterday from them. I was paying with my debit card, and their device went off.Money went off my account.The staff would not release the goods that I have paid for because no receipt was generated from their machine.I was then told to wait for an hour the transaction will reverse back to my account.I could not wait there but returned after 3 hours, and showed them no reversal happened, can they give me the paid for goods. I was told to come today with my bank statement. Today, I went to the bank and bank confirmed money is out of my account but the shop must check their side.I returned to the shop, they told me, they cannot check, there is no power. Went back during lunch time, the lady who spoke to me in the morning could not be found.This is really frustrating.I then asked to be given the goods as money is out of my account since yesterday, no reversal has happened. I was given the goods but just now at about 15h15 ,Jam shop phones, they cannot find their money from their side. I have promised to return the goods to the shop but not if money is not back in my account. The business must please upgrade their systems, those speed points used there are most of the time problematic.The staff as well need to be sensive to us as clients, we cannot be running up and down for something one has paid for.Please Jam stores, do something to resolve such problems better.
0 replies
12 months ago
Capitec Bank staff offered me an excellent customer service.
I am grateful to Capitec card dispute team for helping me dispute an online payment done on o4 March 2025.The order placed with Vitamin Dee, was paid for through my Capitec card online payment system.The seller has to date failed to deliver the ordered product.I approached Capitec for assistance to dispute the payment.Though I have failed to successfully obtain the ordered stuff, the bank's card dispute team took my case up and assisted me with the returning of the bulk of the payment made in March 2025.Thank you to all who assisted me at Capitec Bank.
58 replies
13 months ago
Long wait for product ordered unacceptable.
I placed an order on line from 04 March 2025.Paid for it via my card, payment accepted. Supplier promised from their advert that delivery is from four business days to about nine days should there be customs delays. I have not heard from supplier since payment was taken.No delivery came.It is the 24 March 2025 , today ( 20 days later) no delivery of the ordered product has been received. This has made me panic and concerned of whether these people are who they say they are.Genuine business people selling proper products. How long must I as a client wait without any form of update regarding this order?
0 replies
13 months ago
Great customer service received from Donovan.
I visited Brakpan branch of Capitec today ,24 March 2025.Placed a query on my account. I was assisted by Donovan. I made an order on line from the 4th March 2025.The advert from the sellers promised delivery within 4 business days or 9days if customs delay happen.Todate no delivery has taken place.Donovan advised me to cancel card and freeze my online purchasing.New card was issued for me and matter escalated to Capitec investigations to try and locate or establish whether the sellers are a genuine business or not.Thank you for the sound and swift action from Donovan.This will assist me to avoid further losses that might happen.
53 replies
13 months ago
Unfair and misleading prices, price tag and till price differ.
I went to this Mini Fresh Butchery today to buy packet of Advicados .Priced at R24.99. When I I reached the till the price rang was R25. I then asked how come is not the price on the tag of product. The cashier referred me to her supervisor who ridiculed me because I was being petty.Prices are rounded off.My question is, is this price not misleading.Am I petty to question why the extra cent is added? Will the shop accept my payment if it were one cent shot. I believe this is an ********* business practice.Price on product purchased must be the same price at the till. I was disappointed to learn that the shop supervisor saw nothing wrong with this practice.I cry foul play for every cent being ********** from clients through this price manipulation.
0 replies
16 months ago
Absolutely great service rendered by Michael Mbuyisa
My wife and I visited the East Rand Mall branch on 12 December 2024.We struggled to find correct and proper fitting size for the jacket we wanted.While looking through the merchandise, a gentleman, offered to help.His name, is Michael(management) as on his name tag! What a gentleman this person is.He assisted us so well Awesome service received from Michael Mbuyisa! May top management know that this staff member has an absolute passion for customer service.We even ended up coming back a few days later to thank him again and ended up purchasing a second item! Thank you Michael.
0 replies
18 months ago
Trainer/s ,please guide trainee properly!
I went to Clicks in Springs Mall on Saturday, the 26th of October 2024 .Had a doctor's prescription to present.I was assisted by a young lady who was at work station no.2. She kept going to the pharmacist at the other side to refer.This gave an impression that she is still training or is an intern.I really felt sorry for the young lady because the pharmacist she kept referring stuff to, finally came to where I was standing.I was disappointed the way the pharmacist appeared so impatient.First question she asked, was what is going on here? I was not sure whether to answer or not.To whom whas the question directed to? Then that was followed by another question about my medical aid, what kind of medical aid is this? I really had to restrain myself to keep calm.Do you pay for this script in cash or medical aid? I had already explained all of this to the young trainee/ intern.So, I had to explain myself again.I never said, I was using medical aid for that script, but the trainee wanted to check whether medical aid would pay.She clearly was not certain, whether medical aid did not cover this or not.My plea is, can the young lady please be properly trained and be not left on her own to run to and from referring to pharmacist. She only needs someone to be patient with her, everybody starts somewhere and gains experience with time. Wishing the young lady all the best in her training. May the lady pharmacist please be patient, on Saturday, she might have had a bad day.
0 replies
Review Distribution
5 Star
9 (60%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
2 (13.333333333333334%)
1 Star
3 (20%)