KH
Kerin H
Active since Sep 2023
2
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2 reviews28 months ago
DENNIS WILLIAMS UNE BELLE VIE CHARTER CAPE TOWN *****S YOUR MONEY IN BAD WEATHER CONDITIONS!
We engaged with Dennis Williams to charter a sailboat for my 50th Birthday in Clifton, Cape Town for the 20th November 2023. The night of the charter the weather became stormy with rough seas, rain and high winds. I have evidence on YouTube from the South African weather Report that the winds were 60 knots facing onto s**** and (I quote) "a warning of damaging winds expected over the western Cape leading to Difficulty in Navigation at sea." There was NOT ONE boat out on the rough sea that night and none of my party were willing to risk their lives. Dennis refuses to give our money back and even said he went out that night on the sea! Which we think is a blatant lie. We would like our R12 000 back please.
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31 months ago
FLIXBUS FRANCE - NEVER BOOK - You will be left stranded!
<div>I had a terrible experience with FlixBus. I would like to receive both my journeys REFUND please plus Expenses incurred. I booked a bus ticket from Nice to Paris at the Cote d'Azur Airport in Nice. The first bus from Nice to Toulon was delayed by more than 1.5 hours. I was waiting with a young Special Needs child - my son outside the airport at 23:00pm with our luggage. Unacceptable. No messages received to inform of delay. When it arrived it was not a Flixbus - it had NO Flix signage, it had no WIFI OR CHARGING POINTS (the reason why I booked this bus) And it was very late. I missed my connection at Toulon and was dropped at night at about 1:30am in the middle of nowhere. I am very sorry but I do find this UNACCEPTABLE on so many levels. First of all you expect a mother alone by herself with a special needs young child to know that I must find a “suitable” alternative transportation and what those transportations would be exactly at 1am in the morning!. I tried to message the Chat Bot you have on your website - No RESPONSE. (look at your records) I tried to look for a ticket booth or agent at the bus depot - NOTHING I tried to talk to the busdriver who did not speak English nor French. All he could offer was to get back on the bus and go to Marseilles. I had to re-load my heavy bags under the bus with a child who was melting down and other passengers stranded too and getting back on the bus too. I tried to find a telephone number to call with phone about to die because the promised Flix bus was supposed to have Wifi and Charging points - no Wifi, no charging points – and NO TELEPHONE NUMBER. ABSOLUTELY NOTHING TO HELP ME NOR GIVE ADVICE. I had to pay for an expensive Uber to take us to the Marseilles Airport. I had to pay for a flight from Marseilles to Paris as it was night and I didn't know what to do. The "chat with an expert" did not respond to me that night. I was lost with a small child and very upset and alone in a foreign country. Not happy at all. And they have not even refunded at least the ticketed price as they promised via email. Shocking. Kerin.</div>
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