FLIXBUS FRANCE - NEVER BOOK - You will be left stranded!

<div>I had a terrible experience with FlixBus. I would like to receive both my journeys REFUND please plus Expenses incurred. I booked a bus ticket from Nice to Paris at the Cote d'Azur Airport in Nice. The first bus from Nice to Toulon was delayed by more than 1.5 hours. I was waiting with a young Special Needs child - my son outside the airport at 23:00pm with our luggage. Unacceptable. No messages received to inform of delay. When it arrived it was not a Flixbus - it had NO Flix signage, it had no WIFI OR CHARGING POINTS (the reason why I booked this bus) And it was very late. I missed my connection at Toulon and was dropped at night at about 1:30am in the middle of nowhere. I am very sorry but I do find this UNACCEPTABLE on so many levels. First of all you expect a mother alone by herself with a special needs young child to know that I must find a “suitable” alternative transportation and what those transportations would be exactly at 1am in the morning!. I tried to message the Chat Bot you have on your website&nbsp; - No RESPONSE. (look at your records) I tried to look for a ticket booth or agent at the bus depot&nbsp; - NOTHING I tried to talk to the busdriver&nbsp; who did not speak English nor French. All he could offer was to get back on the bus and go to Marseilles. I had to re-load my heavy bags under the bus with a child who was melting down and other passengers stranded too and getting back on the bus too. I tried to find a telephone number to call with phone about to die because the promised Flix bus was supposed to have Wifi and Charging points&nbsp; - no Wifi, no charging points – and NO TELEPHONE NUMBER. ABSOLUTELY NOTHING TO HELP ME NOR GIVE ADVICE. I had to pay for an expensive Uber to take us to the Marseilles Airport. I had to pay for a flight from Marseilles to Paris as it was night and I didn't know what to do. The "chat with an expert" did not respond to me that night. I was lost with a small child and very upset and alone in a foreign country. Not happy at all. And they have not even refunded at least the ticketed price as they promised via email. Shocking. Kerin.</div>