Shouniez J

Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues

Dear FlixBus, I recently booked 3 trips within 2 weeks and all had issues. I’d like to request compensation for the poor service and delays. London – Ref 3232599090 (£20, 2 guests) This 1hr trip took 2.5hrs as the driver got lost and circled due to road closures. My partner had to help navigate. We urgently needed to reach the airport to collect out car before closed time. Rio – Ref 3235119172 (£138, 3 guests) The bus broke down, delay over 1hr. It was in awful condition—damaged exterior, broken seats, poor shocks, uncomfortable journey. I’ve used FlixBus for years, expect higher standards. If you use partner companies, they must meet your quality. São Paulo – Ref 3232983459 (£78, 3 guests) Another poor-quality bus with a very bumpy ride and broken interior. Total spent: £236. I’m very disappointed and hope you will consider fair compensation. Thank you.