Flooring job from hell

The biggest mistake we ever made was using this company. After almost R57k and numerous repairs and part reinstalling from the 3rd day after installation, we are now using rugs to hide some of the floor. I sent the owner 2 emails of complaint with no response to either - no accountability accepted. Get this, when you phone to speak to him, you are told the owner does not speak to customers about any complaints but he phoned me back only because he was in my house a week earlier otherwise don't expect to contact him directly. I know if he responds to this review I already know his answer for our problem but I will be able to counter that argument in a heart beat. We are already considering redoing the whole floor in a year or 2 to fix their mess.