WM
W.I Mostert
Active since Jan 2015
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Flooring job from hell
The biggest mistake we ever made was using this company because after almost R57k and numerous repairs and reinstallations since day 2 after installation, we are now using rugs to hide some of the flooring . Complaint after complaint just lead to more frustration and eventually we said just leave it. I sent 2 emails of complaints to the owner and not one response- no accountability taken. Just a heads up, don't bother phoning to complain to the owner because he does not take calls of complaints. Bottom line, we are considering having the floors redone in a year or 2 to fix this mess. 2 other installers who did repairs confirmed that the first installer messed up but Flooring Solutions did not want to hear it. If the owner decides he wants to respond to this review be my guest because I will counter any excuse given.
112 replies
12 months ago
Flooring job from hell
The biggest mistake we ever made was using this company. After almost R57k and numerous repairs and part reinstalling from the 3rd day after installation, we are now using rugs to hide some of the floor. I sent the owner 2 emails of complaint with no response to either - no accountability accepted. Get this, when you phone to speak to him, you are told the owner does not speak to customers about any complaints but he phoned me back only because he was in my house a week earlier otherwise don't expect to contact him directly. I know if he responds to this review I already know his answer for our problem but I will be able to counter that argument in a heart beat. We are already considering redoing the whole floor in a year or 2 to fix their mess.
0 replies
26 months ago
Unsolicited Enquiries from Cell C
I discovered that Cell C did an enquiry on my name without my knowledge. I don't have any Cell C accounts and I don’t want. I found out when I received my Clear Score credit report and I noticed that my score had slightly dropped from previous months. Every enquiry from a service provider pushes your score down so I was annoyed. In terms of the POPI ACT service providers may not do enquiries without your knowledge so technically Cell C have broken the law.
168 replies
27 months ago
Hyperli too arrogant to accept their mistake
I purchased 2 Hyperli vouchers in December, one of which was a Xmas gift. When trying to use it the vendor refused to honour it as they cancelled the agreement with Hyperli and Hyperli should have removed the ad basically falsely advertising it. When I requested a refund they refused to refund me and gave me a full credit forcing me to buy through them again which after this incident I did not want to do. I was forced to use their platform due to their false advertising and misrepresentation and they never even offered an apology for their incompetence.
0 replies
37 months ago
Hospital Plan, necessary evil
I am about to have shoulder surgery and just found out that Fedhealth are only prepared to pay 30% of the total surgeons bill, in other words R13k out of R43k. Break it down further my annual subscription for the year is almost double what they will cover so in other words it would have been cheaper for me to pay cash and not have a hospital plan. I agree the surgeon obviously charges way above medical aid rates but are the medical aid rates not set too low and therefore surgeons charge way above. A good hospital plan is not cheap but they want to cover the least amount when you need them. So if you need surgery and you don't have additional funds for the difference, well then you will have to live with your pain because don't expect much help from your medical aids.
53 replies
132 months ago
Contract Renewed Without Notification
I took a 2 year internet contract for R99pm with Cell C which expired at the end of April/May 2015.<br> The consultant at the time did not inform me that should i not renew my contract on time, my contract amount would be automatically increased to R279pm - without notification.<br> So when i received an sms from my bank indicating the debit order of R279, i freaked out and went straight to the nearest branch where they informed of this automatic increase.<br> I then had to phone the call centre, which was no help at all and a few days later, i went to the Canal Walk branch in Cape town for further enquiry. They informed me that i can renew my contract again at R99pm but to add insult to injury, i had to pay a R100 renewal fee - days after debiting me with a huge amount.<br> My case was further strenghtened when the consultant informed that they have had many of the same complaints from clients of not knowing about the automatic increase.<br> I think this practice is unethical and just poor customer service and i feel 'ripped off'.<br> <br> If somebody from Cell C is going to respond and mention T& C's, then they should not bother. Consultants who sell financial products are legally bound to inform clients.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)