H
Hyperli.com
Claimed Business
Business & Legal Services|1.1|145 Reviews (last 12 months)|This business does not respond to reviews
H
Hyperli.com
Claimed Business
145 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyperli.com faces severe criticism across virtually every aspect of its customer experience. Customers consistently report misleading advertising on mystery deals and perfumes, complete failure to process refunds, and near-total communication blackout after payment. A small minority of loyal customers praise discounted voucher value and one named agent, Ganeefa, but these are drastically outnumbered by complaints of deceptive practices and absent support.
Top Strengths:
- •Pricing, Value & Billing: A handful of satisfied customers note that legitimate voucher deals offer genuine discounts on spa treatments and courses. However, the vast majority describe being financially exploited through mystery deals, counterfeit products, and refused refunds.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.9
Score
Ranking
#6
in Business Services
NPS Score
-87
Recommended: Unlikely
Review Distribution
1.1|145 Reviews
May '25 - Apr '26
5(2.3%)
4(0%)
3(1.5%)
2(1.5%)
1(94.7%)
5(2.3%)
4(0%)
3(1.5%)
2(1.5%)
1(94.7%)
Recent reviews (145)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
CV
Clive V
1 reviews | Active since Jan 2020
12 Mar 2026, 13:46
Great company just don't buy their " surprise lucky packets"
This is difficult. Normally Hyperli is great and you do get whatever you paid for or ordered. However ,I bought two of their "surprise lucky packets"? I think they were about R375.00 each. The one was ok I received goods to the value of perhaps R450.00. Of course I never expected the iPhones/ tablets etc, I never received the other, and after having contacted them a few times, and I do know they were having a problem with their suppliers, I told them to just forget it, Their suppliers obviously needed the money more than I.
Helpful (0)
|Replies (0)CV
Clive V
1 reviews | Active since Jan 2020
12 Mar 2026, 13:46
Great company just don't buy their " surprise lucky packets"
This is difficult. Normally Hyperli is great and you do get whatever you paid for or ordered. However ,I bought two of their "surprise lucky packets"? I think they were about R375.00 each. The one was ok I received goods to the value of perhaps R450.00. Of course I never expected the iPhones/ tablets etc, I never received the other, and after having contacted them a few times, and I do know they were having a problem with their suppliers, I told them to just forget it, Their suppliers obviously needed the money more than I.
0
Replies (0)GR
GABU R
1 reviews | Active since Jan 2020
10 Mar 2026, 14:33
REFUSE TO REFUND AS ALWAYS
Order #696050 Why do you always come up with excuses when you have to refund people??? Please supply me with proof of when we redeemed this voucher as per you respond. Obviously the restaurant should have the printed voucher, or pre-appointment email for them to prepare for us or the date we were there because it's quite shocking that when I cancel the vouched the voucher on your system on the 04 March 2026 it allowed me to since it was never used nor us been in that restaurant nor even know where it is.
Helpful (0)
|Replies (0)GR
GABU R
1 reviews | Active since Jan 2020
10 Mar 2026, 14:33
REFUSE TO REFUND AS ALWAYS
Order #696050 Why do you always come up with excuses when you have to refund people??? Please supply me with proof of when we redeemed this voucher as per you respond. Obviously the restaurant should have the printed voucher, or pre-appointment email for them to prepare for us or the date we were there because it's quite shocking that when I cancel the vouched the voucher on your system on the 04 March 2026 it allowed me to since it was never used nor us been in that restaurant nor even know where it is.
0
Replies (0)A
GM
Grace M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:29
No refunds
I bought a Spa voucher, upon redeeming it the merchant canceled on me citing landlord issues. I tried to rebook again with no luck. I requested Hyperli for a refund, I did not have a problem with a hyperli voucher as I could use on future buys. I have been waiting to this day. It has been escalated to the supervisor for months no responses on follow up. I'm so disappointed
Helpful (0)
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Grace M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:29
No refunds
I bought a Spa voucher, upon redeeming it the merchant canceled on me citing landlord issues. I tried to rebook again with no luck. I requested Hyperli for a refund, I did not have a problem with a hyperli voucher as I could use on future buys. I have been waiting to this day. It has been escalated to the supervisor for months no responses on follow up. I'm so disappointed
0
Replies (0)MJ
Monique J
1 reviews | Active since Jan 2020
5 Mar 2026, 12:22
Day light *******
Bought a voucher for a day spa for 2, made a booking at spa. Went to spa nobody was there long story short, they said they would tell a Hyperli to refund me. I contact Hyperli they said it’s not their problem as the voucher says redeemed I must go and sort it out. You are a **** Hyperli . Maybe check your merchandisers before advertising and taking peoples money . Day light ******* at its best
Helpful (0)
|Replies (0)MJ
Monique J
1 reviews | Active since Jan 2020
5 Mar 2026, 12:22
Day light *******
Bought a voucher for a day spa for 2, made a booking at spa. Went to spa nobody was there long story short, they said they would tell a Hyperli to refund me. I contact Hyperli they said it’s not their problem as the voucher says redeemed I must go and sort it out. You are a **** Hyperli . Maybe check your merchandisers before advertising and taking peoples money . Day light ******* at its best
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Replies (0)MG
Mariana G
1 reviews | Active since Jan 2020
26 Feb 2026, 18:38
Potential *****
I purchased an online voucher which was a ****. No refund you have to buy something else on line and pay a delivery. What a BIG disappointment. Inferior products. I will never buy anything from you again or recommend you.
Helpful (0)
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Mariana G
1 reviews | Active since Jan 2020
26 Feb 2026, 18:38
Potential *****
I purchased an online voucher which was a ****. No refund you have to buy something else on line and pay a delivery. What a BIG disappointment. Inferior products. I will never buy anything from you again or recommend you.
0
Replies (0)DM
CB
Christo B
1 reviews | Active since Jan 2020
12 Feb 2026, 14:14
Hyperli.com Stay away you will loose your money.
I purchased a River Rafting experience for 6 persons @ R149pp. on Hyperli.com They send me the vouchers and on the same day I booked with the provider. The owner phoned me and said that he asked for the ad to be removed 2 months ago and if I wanted to book it will be an extra R175pp. Now that I ask for all 6 persons money back they want to give me a gift card! I want the cash that I paid to book at another place! It's not my fault that they didn't remove the ad. Now I must refund everyone and sit with a useless gift card! I want my cash.
Helpful (0)
|Replies (0)CB
Christo B
1 reviews | Active since Jan 2020
12 Feb 2026, 14:14
Hyperli.com Stay away you will loose your money.
I purchased a River Rafting experience for 6 persons @ R149pp. on Hyperli.com They send me the vouchers and on the same day I booked with the provider. The owner phoned me and said that he asked for the ad to be removed 2 months ago and if I wanted to book it will be an extra R175pp. Now that I ask for all 6 persons money back they want to give me a gift card! I want the cash that I paid to book at another place! It's not my fault that they didn't remove the ad. Now I must refund everyone and sit with a useless gift card! I want my cash.
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Replies (0)