Hyperli.com
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hyperli.com is facing severe trust issues across nearly every dimension of the customer experience. Customers consistently report misleading mystery deal advertising, counterfeit products, unresponsive support, and refunds that are denied, delayed, or forced into store credit. A handful of loyal long-term users still report positive voucher redemptions, but these are heavily outweighed by complaints about accountability and resolution.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Hyperli.com is facing severe and consistent dissatisfaction across nearly every aspect of its operation. Customers describe a platform where mystery deal promotions are perceived as misleading, refunds are nearly impossible to secure, and support is unreachable. While a small number of loyal customers cite occasional good discounts, the overwhelming sentiment points to broken trust and unresolved disputes.
The most common complaint about Hyperli.com, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers repeatedly describe support as unreachable, with no call centre, ignored emails, and 48-hour response promises that stretch into weeks or months. One named agent, Ganeefa, drew rare praise, but most reviewers feel abandoned after purchase.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I was another sucker that was ****** by hyperli. Their mystery gift is a absolute **** and they should be investigated for ****ming people. If only I had read the reviews before I had purchased then I would never have paid. My question is how are they allowed to carry on and not being stopped by consumers councils. Hy
1 reviews | Active since Jan 2020
I was another sucker that was ****** by hyperli. Their mystery gift is a absolute **** and they should be investigated for ****ming people. If only I had read the reviews before I had purchased then I would never have paid. My question is how are they allowed to carry on and not being stopped by consumers councils. Hy
1 reviews | Active since Jan 2020
I purchased 2 spa vouchers from Hyperli on 3 May as a birthday gift. To date, I have not received the vouchers at all. I have submitted 6 queries their contact page, sent 3 emails to support, and even requested an email address update to ensure delivery, yet I have received absolutely no response. This level of service is extremely disappointing and unacceptable. Not only have I been ignored, but this has also ruined a birthday gift I had planned for today. I am still waiting for either my vouchers or a refund. Based on this experience, I would not recommend Hyperli to anyone. If i could give 0 stars this would definitely be it. I expect urgent feedback and resolution.
1 reviews | Active since Jan 2020
I purchased 2 spa vouchers from Hyperli on 3 May as a birthday gift. To date, I have not received the vouchers at all. I have submitted 6 queries their contact page, sent 3 emails to support, and even requested an email address update to ensure delivery, yet I have received absolutely no response. This level of service is extremely disappointing and unacceptable. Not only have I been ignored, but this has also ruined a birthday gift I had planned for today. I am still waiting for either my vouchers or a refund. Based on this experience, I would not recommend Hyperli to anyone. If i could give 0 stars this would definitely be it. I expect urgent feedback and resolution.
1 reviews | Active since Jan 2020
I purchased 2 vouchers which I did not use and ahead of their expiration date, I emailed asking for a refund with their policy. It’s works out to upwards of R1000 and they still have not responded to a single email and I have not received any communication after all these months. The next step here is the consumer goods Ombudsman, I’m about to pull my petty Pete out here because these people are completely nonsensical!!! They have no idea what it is that I have to do to make the money that I earn and think that they can ***** it from me. NEVER!!!
1 reviews | Active since Jan 2020
I purchased 2 vouchers which I did not use and ahead of their expiration date, I emailed asking for a refund with their policy. It’s works out to upwards of R1000 and they still have not responded to a single email and I have not received any communication after all these months. The next step here is the consumer goods Ombudsman, I’m about to pull my petty Pete out here because these people are completely nonsensical!!! They have no idea what it is that I have to do to make the money that I earn and think that they can ***** it from me. NEVER!!!
1 reviews | Active since Jan 2020
This is difficult. Normally Hyperli is great and you do get whatever you paid for or ordered. However ,I bought two of their "surprise lucky packets"? I think they were about R375.00 each. The one was ok I received goods to the value of perhaps R450.00. Of course I never expected the iPhones/ tablets etc, I never received the other, and after having contacted them a few times, and I do know they were having a problem with their suppliers, I told them to just forget it, Their suppliers obviously needed the money more than I.
1 reviews | Active since Jan 2020
This is difficult. Normally Hyperli is great and you do get whatever you paid for or ordered. However ,I bought two of their "surprise lucky packets"? I think they were about R375.00 each. The one was ok I received goods to the value of perhaps R450.00. Of course I never expected the iPhones/ tablets etc, I never received the other, and after having contacted them a few times, and I do know they were having a problem with their suppliers, I told them to just forget it, Their suppliers obviously needed the money more than I.
1 reviews | Active since Jan 2020
Order #696050 Why do you always come up with excuses when you have to refund people??? Please supply me with proof of when we redeemed this voucher as per you respond. Obviously the restaurant should have the printed voucher, or pre-appointment email for them to prepare for us or the date we were there because it's quite shocking that when I cancel the vouched the voucher on your system on the 04 March 2026 it allowed me to since it was never used nor us been in that restaurant nor even know where it is.
1 reviews | Active since Jan 2020
Order #696050 Why do you always come up with excuses when you have to refund people??? Please supply me with proof of when we redeemed this voucher as per you respond. Obviously the restaurant should have the printed voucher, or pre-appointment email for them to prepare for us or the date we were there because it's quite shocking that when I cancel the vouched the voucher on your system on the 04 March 2026 it allowed me to since it was never used nor us been in that restaurant nor even know where it is.
1 reviews | Active since Jan 2020
I bought a Spa voucher, upon redeeming it the merchant canceled on me citing landlord issues. I tried to rebook again with no luck. I requested Hyperli for a refund, I did not have a problem with a hyperli voucher as I could use on future buys. I have been waiting to this day. It has been escalated to the supervisor for months no responses on follow up. I'm so disappointed
1 reviews | Active since Jan 2020
I bought a Spa voucher, upon redeeming it the merchant canceled on me citing landlord issues. I tried to rebook again with no luck. I requested Hyperli for a refund, I did not have a problem with a hyperli voucher as I could use on future buys. I have been waiting to this day. It has been escalated to the supervisor for months no responses on follow up. I'm so disappointed
1 reviews | Active since Jan 2020
Bought a voucher for a day spa for 2, made a booking at spa. Went to spa nobody was there long story short, they said they would tell a Hyperli to refund me. I contact Hyperli they said it’s not their problem as the voucher says redeemed I must go and sort it out. You are a **** Hyperli . Maybe check your merchandisers before advertising and taking peoples money . Day light ******* at its best
1 reviews | Active since Jan 2020
Bought a voucher for a day spa for 2, made a booking at spa. Went to spa nobody was there long story short, they said they would tell a Hyperli to refund me. I contact Hyperli they said it’s not their problem as the voucher says redeemed I must go and sort it out. You are a **** Hyperli . Maybe check your merchandisers before advertising and taking peoples money . Day light ******* at its best
Hyperli.com has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 123 reviews in the last 12 months. Hellopeter has tracked Hyperli.com across 1,153 total reviews. How is the TrustIndex calculated? →
