Poor workmanship through Flooring Solutions Brackenfell

I would like to voice my dissatisfaction with FLOORING SOLUTIONS BRACKENFELL. I have installed laminated flooring in my flat and everything went well untill it was done. During the installation the company who did the installation found uneven spots in both rooms and never communicated it with me as the client, but instead made contact with Graham at Flooring Solutions in Brackenfell. Neither one of them brought the issue at hand under my attention. Graham advised the contractor to fill it up with newspaper to try and remedy the uneveness. It's 3 months down the line and the room is so bad that it is as if you are stepping in a hole. I have made contact with Graham at Flooring Solutions Brackenfell regarding the issue at hand and instead of giving me a solution, he referred me to a different company to incur more costs. I am deeply disappointed in their professionalism to say the least. I can't fathom how they neglect the most crucial step in the installation of these flooring, namely screeding of the floors to make it as even as possible. I am not posting this out of anger, but out of utter disappointment. I would like prospective clients to ensure that you are dealing with a salesperson who will advise you fully! Graham has never even mentioned screeding and for someone who are in the business for years, I am very much shocked and disappointed. These type of companies only wants your business and thereafter they are done with you, especially if you are complaining about poor workmanship. Please be careful, because installation of these floors comes at a price and once it's installed, it's basically impossible to reverse the problem.