GE
Gert E
Active since Mar 2019
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Poor workmanship through Flooring Solutions Brackenfell
I would like to voice my dissatisfaction with FLOORING SOLUTIONS BRACKENFELL. I have installed laminated flooring in my flat and everything went well untill it was done. During the installation the company who did the installation found uneven spots in both rooms and never communicated it with me as the client, but instead made contact with Graham at Flooring Solutions in Brackenfell. Neither one of them brought the issue at hand under my attention. Graham advised the contractor to fill it up with newspaper to try and remedy the uneveness. It's 3 months down the line and the room is so bad that it is as if you are stepping in a hole. I have made contact with Graham at Flooring Solutions Brackenfell regarding the issue at hand and instead of giving me a solution, he referred me to a different company to incur more costs. I am deeply disappointed in their professionalism to say the least. I can't fathom how they neglect the most crucial step in the installation of these flooring, namely screeding of the floors to make it as even as possible. I am not posting this out of anger, but out of utter disappointment. I would like prospective clients to ensure that you are dealing with a salesperson who will advise you fully! Graham has never even mentioned screeding and for someone who are in the business for years, I am very much shocked and disappointed. These type of companies only wants your business and thereafter they are done with you, especially if you are complaining about poor workmanship. Please be careful, because installation of these floors comes at a price and once it's installed, it's basically impossible to reverse the problem.
0 replies
16 months ago
HIFI CORPORATION - INCOMPETENCE
I would like to voice my dissatisfaction and unprofessional manner in which HIFI CORPORATION has dealt with my online purchase. I am not writing this review out of anger, but out of disappointment, to say the least. I have ordered a 3/4 bed on 14/12/2024, with order number 50*95*274 and I have received a confirmation SMS with the delivery date of 18/12/2024 with ref number 8020778722. On 18/12/2024 I have called HIFI CORPORATION at 16:00 in the afternoon te ascertain whether the delivery will still take place and the call centre agent has advised me that they have until 18:00 to do deliveries. Nothing was delivered as per the promised SMS. I have called the call centre the morning of 19/12/2024 and then I was advised that the order was rejected, because of a shortage of stock. With all due respect, how on earth can HIFI CORPORATION accept payment, issue a date of delivery and then all of a sudden they are out of stock? Extremely unprofessional and it shows incompetence on their side. I hope my negative review can deter prospective consumers to rather be cautious when it comes to order online from HIFI CORPORATION. I have in all my years of ordering online from other companies, never come across such incompetence. The shocking part is that HIFI CORPORATION has never communicated this amendments to my order. Unfortunately, no HI FIVE for this business from my side!
0 replies
19 months ago
Elmarie at Nedbank in Durbanville are THE BEST!
I have visited the Durbanville Nedbank Branch today, the 14th of September 2024 and Elmarie assisted me with the issuing of a new card. She advised me to use the self-service kiosk because I will save on the costs, but unfortunately that was unsuccessful. She then assisted some other clients and then successfully assisted me and she undertake to rectify my limited use of my banking app as well. I thought to myself that it will constitute a injustice if I do not voice my satisfaction with the 5 star service I have received and the way she dealt with each and every one that's walking through Nebank's door. It was evident that they were short staffed, but because of their professionalism, you won't even recognise it. Elmarie, I truly hope that you will reach new heights at Nedbank, because I am only a client and it's clear that you are not at work, but you are living your passion for people and service delivery. I am a advocate for service delivery as well and therefore I had to make it public how satisfy I am with the way you are dealing with clients. May you be rewarded for all your hard work and may you have many, many more successful years in the banking industry! Thank you for enlighten my Saturday. I salute you!!
0 replies
21 months ago
Kahaya assisted me t...
Kahaya assisted me today with a new quote and I was very satisfied with his service.
53 replies
26 months ago
Woolworths Financial POOR Services.
Today I'm writing a negative review on Woolworths Financial 'Poor' Services. My continued frustration is regarding a WW store card which was approved couple of months ago. I haven't made significant purchases on the same. Without any warning WFS blocked my store card for NO apparent reason. When you call them the line is so terribly bad that you need to guess what the other person is saying on the other hand. If that is not enough, there are absolutely no consistency whatsoever at WW. I have received 3 different emails addresses to whom I must send my proof of income and ID document. Luckily the last person gave me the CORRECT email address. My last reference number I received reads as follows: 922761769. None of the staff members I have spoken to could done anything significantly to my frustration. They could not even give me a satisfactory explanation for blocking my store card with a ZERO balance. What irritates me is the fact that WW did not act professional and informed me about the fact that they have blocked my store card for this or that reason. I had to go through the embarrassment of purchasing a few things and only to find out at the point of sale that my card was blocked. According to my understanding and common sense, which WW has a clear lack of, once your account has been approved, you as the card holder is a party to that account and needs to be informed (it's your right), of any changes that affects the same. In this instance WW showed their unprofessional and "we don't care" side and just blocked my store card. I might be mistaken, but I was always under the impression that WW aim is to deliver a outstanding service. Clearly something has changed..... .
0 replies
30 months ago
Extremely poor service at Vodacom
I am struggling to cancel one of my insurance products through Vodacom. I have called Vodacom Insurance and after 30min waiting on someone to answer my call, the call was disconnected due a emergency incident on Vodacom side. It's extremely frustrating that a valued Vodacom customer have to go through this trouble just to cancel a insurance product. I truly hope that a senior person at Vodacom can read through my complaint on Hello Peter in order to make contact with me and to better their service. I'm extremely unhappy with the extreme poor service of Vodacom.
131 replies
37 months ago
EXTREMELY UNHAPPY NEDBANK CLIENT
I have the daunting task to write a negative review today about the NEDBANK Money APP. I have tried my best to work through various channels to sort out the many challenges I am experiencing with the Money App. Unfortunately all attempts were unsuccessful and I'm still in the unfortunate position of not being able to use my Money App. I am deeply concerned about the fact that the relevant Department at Nedbank are unable to assist me successfully in this regard. I'm not sure whether it's incompetence or just a case where no one really care to sort it out. By this time it's clear that Nedbank are struggling to resolve my challenge. Surely if Nedbank launches a app they should know exactly how to tackle all challenges successfully. It's really frustrating due to the fact that the account holder can use the app for many things without going to a branch. At this point I'm not sure whether Nedbank will be able to assist me in this regard, but I truly hope that someone at Nedbank IT Department can sort this out once and for all.
0 replies
37 months ago
EXTREMELY UNHAPPY NEDBANK CLIENT
I have the daunting task to write a negative review today about the NEDBANK Money APP. I have tried my best to work through various channels to sort out the many challenges I am experiencing with the Money App. Unfortunately all attempts were unsuccessful and I'm still in the unfortunate position of not being able to use my Money App. I am deeply concerned about the the fact the relevant Department at Nedbank are unable to assist me successfully in this regard. I'm not sure whether it's incompetence or just a case where no one really care to sort it out. Surely if Nedbank launches a app they should know exactly how to tackle all challenges successfully. It's really frustrating due to the fact that the account holder can use the app for many things without going to a branch. At this point I'm not sure whether Nedbank will be able to assist me in this regard, but I truly hope that someone at Nedbank IT Department can sort this out once and for all.
0 replies
42 months ago
PATHETIC CUSTOMER SERVICE
Whats happening at Sanlam these days???? Its absolutely unacceptable the way that they are operating. I called Sanlam more than 2 weeks ago to increase my Retirement Annuity. I was under the impression that I can do it there and then, but the lady told me that she will escalate it to the broker on record. Guess what? IM STILL WAITING!!! Do Sanlam really appreciate the importance of Retirement and customer satisfaction as they claim? What on earth can prevent a broker to take this long to attend to a escalation? Its ridiculous to say the least. Im really shocked that a JSE company with over 100 years experience in various fields can operate like this. Isnt their a compliance team and or supervisor/manager that monitors turns around times. I would love to know if the rest of Sanlam clients will tolerate this pathetic customer service. Sanlam should really pull up their socks.
264 replies
43 months ago
RCS STORE CARD APPLICATION GO WRONG
I have applied for a RCS store card on 12/10/2022 and it was canceled on 13/10/2022 due to the fact that I have changed from one bank to another. I have also attached bank statements of my previous bank account in order to proof my income. According to their reason its because my new bank account isnt older than 3 months, but if one have a look at the requirements for a RCS store card this reason isnt listed as a requirement. Its just very unprofessional to do a credit check and everything just to cancel the application for this silly reason. I still cant see the logic in this decision. A agent even called me to clarify something, but not once did she indicate that the new bank account might cause problems. Maybe a senior accounts manager can give me call to explain where this requirement comes from. Im really not satisfied with the manner in which this application were delt with.
133 replies
Review Distribution
5 Star
5 (35.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (64.28571428571429%)