Wilma rude and unaccomodating

<p>We hired items in December, paid the deposit and on the day of delivery we had to rush down to durnban for a funeral which means we were not at home but had someone on standby with a key. They send a message like an hour prior to delivery so I called Wilma to tell her that due to unforeseen circumstances we are not at home, can they please deliver later in the day or a few days later. She rudely said that she has over 50 deliveries and she cannot change her schedule and has to have the items delivered. Anyway we arranged for someone to accept delivery that day.</p> <p> </p> <p>For collection, she sends a text on a Monday saying items will be collected on Tuesday, we then arranged for someone to be home as we are working people. They do not come on Tuesday but come Wednesday, they send an sms an hour before to say they will collect. Unfortunately we had no one at home . Wilma insists that we must have someone to open as she have 45 pick ups and she cannot accomodate us. She even says that her job is so difficult that we must do her job.</p> <p> </p> <p>Her attitude is terrible and she has zero interpersonal s****s. She is not capable to manage such a business and is oblivious to people and their situations. The items hired were good and clean, neatly packed but having to deal with Wilma makes this a terrible hiring experience!</p>