SR
Shikara R
Active since Jan 2012
7
Reviews
0
Industries
Reviews
7 reviews87 months ago
Cancellation of upgrade not actioned...or is it?
I was contacted by 3rd party Mondo, RewardsCo to upgrade my MTN contract. I did upgrade however the deal was captured incorrectly and as a result the incorrect upgrade needed to be cancelled and then only could I apply for a new one. According to Mondo (Kimona Pillay) on 30 Jan 2019, she received confirmation from MTN Channel queries ( Poorvarsha Naidoo) that the contract has been successfully cancelled. Ref ********** 9. Again on 6 Feb 2019 confirmation was given by Channel Queries (Jane) that the upgrade was already cancelled. However when I call MTN directly or try to apply for an upgrade online, I am told that I am not eligible for an upgrade and can only apply in September 2020. I called MTN over 5 times and they say that my query has no feedback and that I am still NOT yet ready for upgrade. This confusion is now frustrating as MTN tells me something different to what Mondo tells me. My MTN reference number is ********** 70 logged with Msizi. I was told this will be addressed in 48 hours, it has now been 1 week. Please advise what is the true status of my upgrade eligibility as I am ready to upgrade.
210 replies
88 months ago
'We will call you back' - still waiting
I upgraded my cellphone contract on 14 Jan 2019 over the phone. The package price, inclusions, device type, colour, etc. was confirmed and captured by consultant Anna Manickum. The call was then transferred to Senzo who second confirmed the information. About a week later only the sim card was delivered without the device. I called the upgrades department on 22 Jan 2019 and spoke to Zandile Ndlovu and was told that a 'sim only deal' was captured instead of 'with a device' and an investigation will be carried out where the call needs to be listened to, to establish what was agreed on. I never received a call back to give me an update. I have been calling almost daily to get a response and I am still being told that it is being investigated. No courtesy to even give me a progress update. I keep getting told 'someone will call you back', not sure if this will ever happen. Seeing at the error was on Mondo's side (Awards Co), I should get some compensation for the inconvenience. I am now paying for a device contract where I do not even have the device. My reference: UV **********
420 replies
113 months ago
Wilma rude and unaccomodating
<p>We hired items in December, paid the deposit and on the day of delivery we had to rush down to durnban for a funeral which means we were not at home but had someone on standby with a key. They send a message like an hour prior to delivery so I called Wilma to tell her that due to unforeseen circumstances we are not at home, can they please deliver later in the day or a few days later. She rudely said that she has over 50 deliveries and she cannot change her schedule and has to have the items delivered. Anyway we arranged for someone to accept delivery that day.</p> <p> </p> <p>For collection, she sends a text on a Monday saying items will be collected on Tuesday, we then arranged for someone to be home as we are working people. They do not come on Tuesday but come Wednesday, they send an sms an hour before to say they will collect. Unfortunately we had no one at home . Wilma insists that we must have someone to open as she have 45 pick ups and she cannot accomodate us. She even says that her job is so difficult that we must do her job.</p> <p> </p> <p>Her attitude is terrible and she has zero interpersonal s****s. She is not capable to manage such a business and is oblivious to people and their situations. The items hired were good and clean, neatly packed but having to deal with Wilma makes this a terrible hiring experience!</p>
0 replies
116 months ago
Store not ready for Sale, No prices on shelves - terribly managed
<p>We visited the clearwater mall store yesterday after seeing that they have a 30% off hundreds of items starting 03 October 2016. We walked in at around 18h30 and saw many of the shelves half empty e.g the cheese fridge. The fruit and veg section looked empty and the products were dry and not appealing at all. Items were stacked at the entrance without prices - must we dream the price? There were no catalogues in the store for the special and I had to walk around with the electronic catalogue on my phone. There were large boards from the roof indicating there was a sale but half the items we picked did not even have prices on the shelves.</p> <p> </p> <p>We got to checkout and started scanning our items - 3 of the items scanned incorrectly as the prices have not been updated on the system - clearly the store was not prepared for the special offer promotion. The cashier had to walk back into the store to get the price tags and reverse the entries - which took very long. I asked a supervisor about a sign near the checkout which specified that if the item is scanned incorrectly the customer will get double the difference back. She said their store does not do that, so I told her they need to remove the sign as this was false advertising - why was such a sign placed there? If this is a policy then Pick 'n Pay need to uphold their promise to customers.</p> <p> </p> <p>Furthermore, we were still checking out when the lights were switched off - this is actually ridiculous and unprofessional. Management had evidently not adequately prepared themselves for the 30% off promotion by updating their prices on the shelves and systems.</p> <p> </p> <p>This was an extremely disappointing shopping experience at Pick 'n Pay and I will advise people not to visit this store if this is how it's going to be managed. Pick 'n Pay is a good brand, but this store is letting the brand down. Management need to catch a serious wake-up call!!!</p>
53 replies
122 months ago
Great food, atmosphere and service
My fiance took me to Gemelli's for our monthly dinner date. The moment you walk in you are greeted by friendly staff. The restaurant has a wonderful setting and lovely atmosphere. The owner came to have a chat with us and ensure we were being attended too. <br> <br> We ordered the lamb pasta special and the rib-eye steak, our food was cooked to perfection and the presentation was stunning. Our cocktails were also really good. Thank you to the owner, waiters and chefs for the great service and hospitality. We will certainly be back
0 replies
122 months ago
Charged double and Unable to make calls
I went on MTN active mid month to check my account balance, the statement showed I was being charged for an extra service 'PROMO SERVICE FEE'. I called MTN to dispute this statement as the contract I had signed for was for R579 pm, reference 146985697/146985224. The consultant did agree that this was incorrectly charged as this is not the cost for a 200 anytime minute contract. She advised I go into the store where I signed the contract as they may have loaded it incorrectly. This inconvenienced me but I went to Sandton City where Stella took my details and my complaint, not sure what she did with it.<br> <br> Last week I received my invoice for R1158.01. This is more than double of what I should be paying. The Debit order went off from my account. On the weekends nobody seems to answer the 808 number. This morning the consultant says the system is down and I must call later & this is going on for 3 weeks.<br> <br> Furthermore when my airtime expired, I loaded purchased prepaid and could still not make calls. I had indicated that I would like an open contract so that I can still use my phone when my airtime has expired. I expect the incorrect amount of R578 to be refunded to my account urgently!
75 replies
122 months ago
2 incorrect meals and expired sauce
We went through the KFC drive-thru on 02/04/2016 at around 15:30. We ordered a zinger twister, a mojito sprakling krusher and 3 zinger strips with jalapeno & pepper dip. The lady over the intercom confirmed the order and we proceeded to pay. We paid and went to the next window to for collection. Firstly this entire process too over 15 minutes even though there were 2 cars infront. This was slower than walking to the counter. All cars in the queue got impatient and started hooting.<br> <br> When our order eventually arrived, the lady gave us a strawberry sunrise krusher instead of Mojito. Then the twister was sweet chilli flavour instead of zinger flavour, we waited so long and was so frustrated that we just drove away with the incorrect twister. While driving away I opened the Jalapeno and pepper and the dip looked and smelt off. The texture was not as we know it and the taste was horrible.<br> <br> Usually one mistake can be forgiven, but this type of service is unacceptable. The staff need to pay more attention to the orders and if the person taking orders and collecting money cannot multitask, then staff need to be trained. Furthermore serving food that is spoiled is a serious health concern!
75 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)