Worst App AND Service Ever!

Have paid for electricity through the app twise now without generating a ticket.. Feedback and service is slow and not very helpful,. They gave me my code eventually, turns out to be the wrong code, thousands of Rands of money wasted as my meat and fridge items went bad because I was sitting without power. Onky responded with here is the correct code, our apologies, won't even consider doing anything extra. Would not recommend this App at all