Possible ****, blue ticking and non-response on WhatsApp when following up.

I ordered flowers from this company on Friday, with delivery for Monday. On Monday around noon, I tried following up with them and all I could get from a lady named Connie was "it's out for delivery ". When I saw that it's getting late and tried to make a follow-up, she blue ticked me and never responded to my questions or follow-ups. I think this is a **** and I paid a lot of money for the flowers.