DISGUSTING SERVICE FROM FLOWPATH LABS!!!!!!!

I have an outstanding amount of R1008.90 due to the negligence of the staff of Flowpath Lab and have even being handed over to Strauss Daly Attorneys. I had my blood tests done at my doctor's room like I usually do on an annual basis on 10/03/2018 and this account was submitted to my medical aid by Flowpath on 19/03/2018 for payment. I was contacted at the beginning of August 2018 by Flowpath to inform me that this account was not paid for. I requested for this statement of account to be sent to me and received it via e-mail, I had noticed that the account was sent to the wrong department and e-mailed it myself to my medical aid requesting them to settle this account and stated the reason thereof.

There was no correspondence since until I was contacted by a lady by the name of Terisha from Flowpath again in January 2019 advising me that this account was still not settled and that I need to make payment immediately or else I will be handed over to the attorneys. I requested that she e-mail me proof of submission to my medical aid which she did. Upon receiving same I called her back to advise her that when the account was submitted to my medical aid on 19/03/2018, it was submitted to the wrong department, she then claimed it was sent to the department I informed her off, I requested that to be e-mailed to me as well which yet again she did, the date of that submission was 15/08/2018. I then called my medical aid and was advised that when the account was submitted in August 2018 it was already stale hence the reason for non-payment, however Flowpath could provide motivation for the late submission and the account will then be settled. I called Terisha back and informed her of what medical aid requires but this time she spoke to me very rudely so I requested to speak to her manager. I then spoke to the manager by the name of Amaran who was just as rude and advised me that he cannot provide any motivation and that I will have to settle this account myself as I have provided the details for the wrong department to which this account was initially submitted by Flowpath.

I went back to my doctor's rooms and spoke to a Lindsay from their accounts department and explained what had happened thus far, she explained that there were receiving many complaints, I requested to check my file and it was written clearly that I am on the Carecross plan, the information was obviously taken incorrectly by the person who drew my bloods, the same plan is reflected on my medical card itself. Lindsay promised to sort this matter out with the manager of Flowpath but was unable to do so as Flowpath is still adamant that I must pay. My account was handed over to Strauss Daly Attorneys despite my pleas that this account is in arrears due to the error of Flowpath and then the ignorance of the staff to correct same.

Below is the e-mail I received on 18/04/2019 from Carla at my doctor's room, I would like to draw your attention to Paragraph 5 which clearly indicates where the actual problem is:

Good day Meera,

I apologise for the delay in response to your many emails.

Unfortunately I do not have favourable feedback for you.

All these accounts that patients have received from Flowpath and their employed administrative claims bureau are legitimate and authentic.

They are declined claims which respective medical aids have not paid for and definitely cannot be resubmitted – given the time impediment.

I have spoken with the accounts department of Flowpath – they unfortunately had previously employed an administrative team whom failed to do these claims timely and effectively. Due to the vast amount that is outstanding to Flowpath from patients rejected claims and patients refusing to pay these liable fees – they have been forced into a position to demand these amounts back through legal proceedings – which has become their standard contact method, and the apparent reason why patients’ first contact with Flowpath is a letter of demand from attorneys.

At this point the only advice; given the information provided to us is that these amounts need to be settled with Flowpath – as they have said it is all legitimate accounts, amounts and authentic pathology processes that were completed for respective patients.

Please also treat this matter seriously, should you feel you need to hand it over legally from your side – please do so. As it stands Flowpath has already taken a legal disposition and they are truly claiming back money that is due to them regardless of the system failure they have had, and the extremely delayed time they have taken to contact the patients or even rectified these problems.

Whether it is right or wrong (which really doesn’t seem right in how these matters have been handled,) has not changed that Flowpath has already initiated a legal route to reclaim this money from patients.

At this point we are only negotiating what is right or wrong and what should have happened – which is futile.

I hope with this information you are able to respond to Flowpath accordingly and decide what would be best to conclude this matter.

Thank you.

Kind regards, Carla

NetCross Medical Centre

I WILL NOT PAY THIS ACCOUNT AND CHALLENGE FLOWPATH TO TAKE ME TO TASK OR DARE LIST ME ON THE CREDIT BEREAU!!!!!