Unacceptable handling of account

Very dissatisfied and disappointed with the way Flowpath handled my account - treated my account as a cash account. After numerous attempts of telling them to claim from my medical aid like the hospital did, the doctors and Ampath laboratories - still nothing!! Not sure why Flowpath thinks they that special. This was in January 2020. I was handed over to the attorneys for my account. I had to them write a plea letter to momentum in July and the claim was processed on 11 July in full. Several months later I was still getting harassed by the attorneys, on 2 November I received an sms stating my credit score would be affected if my account was not settled even after telling the lawyers on numerous occasions which they have record of that momentum has settled this account. Finally I spoke to Therisha from the accounts department on 1 November telling her my account is paid up which she refused to believe and said it’s not paid. She really does need to do her job better and handle clients with respect. After sending her proof of payment from my medical aid I never heard back from her until yesterday when I took the initiative to call the attorney. I was told everything is sorted. No call from Flowpath to apologize for their behavior and negligence in this matter??? Is this how you make money by trying to get double payments from clients???

How unethical for a large company to not pick up payment and hand me over to the attorneys for no reason. Had yourl done yourls job firstly and processed the payment from the medical this would have been avoided!

Very very very bad. I will never use or recommend Flowpath to anyone!!