Zodiac Pool Products
3|0 reviews
Responds in 33 hours 2 min
KG
Kevin G
1 reviews | Active since Member
31 Dec 2025, 13:33
Non-existent after-sales service from Zodiac Pool Cleaners
Just a warning to anyone considering purchasing a Zodiac pool cleaner - you get zero response from the email address on their website.
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Replies (168)Zodiac Pool Products's replyOfficial
06 Jan 2026, 10:13Good afternoon, Sir. Please advise which email address did you use as we did not receive any email on one of the following email addresses - 1) customercare.za@fluidra.com or 2) customer.care@zodiac.com. Please also note that the Company closed for the Holidays from 24 December 2025 at 12:00 and opened again on 5 January 2026 at 08:00. Should you require any assistance, please send an email to one the above email addresses. Regards. Customer Care, Fluidra
Best regards,
Zodiac Pool Products's reply06 Jan 2026, 10:13
Official
Good afternoon, Sir. Please advise which email address did you use as we did not receive any email on one of the following email addresses - 1) customercare.za@fluidra.com or 2) customer.care@zodiac.com. Please also note that the Company closed for the Holidays from 24 December 2025 at 12:00 and opened again on 5 January 2026 at 08:00. Should you require any assistance, please send an email to one the above email addresses. Regards. Customer Care, Fluidra
Best regards,
KG
Kevin G's updateReviewer Update
06 Jan 2026, 11:22Email sent to customercare@fluidra.co.za on 30 Nov 25.
Response received same day from no-reply@fluidra.co.za
Case number: 01238282
Created Date: 30/11/2025
Subject: Pacer G6 Problem
We will contact you shortly to inform you of the next steps to take to manage the case
NO RESPONSE THEREAFTER
My email is kevin@acumenproperties.co.za
Response received same day from no-reply@fluidra.co.za
Case number: 01238282
Created Date: 30/11/2025
Subject: Pacer G6 Problem
We will contact you shortly to inform you of the next steps to take to manage the case
NO RESPONSE THEREAFTER
My email is kevin@acumenproperties.co.za
KG
Kevin G's update06 Jan 2026, 11:22
Reviewer Update
Email sent to customercare@fluidra.co.za on 30 Nov 25.
Response received same day from no-reply@fluidra.co.za
Case number: 01238282
Created Date: 30/11/2025
Subject: Pacer G6 Problem
We will contact you shortly to inform you of the next steps to take to manage the case
NO RESPONSE THEREAFTER
My email is kevin@acumenproperties.co.za
Response received same day from no-reply@fluidra.co.za
Case number: 01238282
Created Date: 30/11/2025
Subject: Pacer G6 Problem
We will contact you shortly to inform you of the next steps to take to manage the case
NO RESPONSE THEREAFTER
My email is kevin@acumenproperties.co.za
Zodiac Pool Products's replyOfficial
07 Jan 2026, 12:13Good afternoon, Sir. I received the information and your email. Thank you for bringing this to my attention. Please accept my apology for the inconvenience and the delay. Kind regards, Sandra
Best regards,
Zodiac Pool Products's reply07 Jan 2026, 12:13
Official
Good afternoon, Sir. I received the information and your email. Thank you for bringing this to my attention. Please accept my apology for the inconvenience and the delay. Kind regards, Sandra
Best regards,