Robbed A Pernsioner

fly Africa has cancelled a flight that My mother booked to Zimbabwe on the 23 of December wich was due to fly on the 24 December 2015 A RETURN FLIGHT . we have requested refund from the 23 December 2015 till date with no response. R2946.78 is a lot of money to take from a pensioner for services not rendered . her booking Ref was BF42FMS . I WONT STOP TILL I GET THIS MONEY BACK.