1 reviews | Active since Member
<p>I had booked a flight from Mthatha to OR Tambo Airport for the 8th of March with the airline. Two days before my scheduled flight, I received an email from the airline that my flight had been cancelled and that my money would be returned within 7 working days. I phoned the airline requesting an explanation for the this, especially considering the extreme short notice. I was not given a clear answer but was told more than once during the phone call was that I would receive my money back. 7 days passed and the money was still not refunded, and so I sent an email enquiring. I did not receive a reponse and whenever I call their call centre and head office, one of the numbers does not exist and the other never gets answered. I have sent tens of emails with only one response I got after two weeks of sending constant emails with the email simply stating that they would investigate what the delay was. Tens of emails and numerous calls after that incident, I still haven't received any feedback or my money back. Judging by the actions of the airline, it is clear that they do not intend to return my money, on top of the fact that I was extremely inconvenienced by the short notice flight cancellation.</p>