Fly.Cool
2.3|2,177 reviews
PP
Patrick P
1 reviews | Active since Member
10 Mar 2026, 05:55
Fly.cool - NO support, Ignored calls, Weak Wi - Fi Signal (Ref. 01219376)
I'm extremely disappointed with the shocking level of service from Fly.cool.
My wifi signal is extremely weak and only works properly when standing very close to the router. This makes it impossible to work online from home.
I attempted to contact Fly.cool through all their available channels:
Multiple calls to their support numbers - NO ANSWER WhatsApp support bot - MY ISSUE WAS NOT LISTED After two days of struggling with the bot I was finally connected to a live agent however - NO RESPONSE
Through a third party my issue reached Nicholas, a Fly.cool support agent who advised that I should purchase a Wi-Fi booster instead of arranging for a technician to investigate the issue. This advice was given without any technical assessment of my connection. By someone who has no business giving technical advise.
Only after I indicated that I would expose the matter publicly was my complaint finally logged (entertained) under reference number 01219376
It has now been FOUR days and counting since the reference number was issued, and I still have not been contacted by a technician.
This level of customer service in APPALLING and unacceptable. As a paying client I expect proper support and a timely resolution. However the support team thinks they're doing us a favour and we actually pay them to give us hell.
This matter is currently unresolved and I shall now gladly escalate the complaint to the telecommunications regulator and regret giving Fly.cool one star. The deserve none.
Helpful (0)
Replies (159)0
Replies (159)PP
Patrick P's updateReviewer Update
11 Mar 2026, 07:15Follow up Hellopeter review.
Flycool closed my support ticket without fixing the problem - shocking service
Review:
This is a follow-up to my previous complaint regarding the extremely poor service I have received from Flycool.
My original issue is that my Wi-Fi signal is extremely weakand only works properly when standing very close to the router, making it impossible to work from home.
After struggling for days to get assistance, Flycool eventually logged my complaint and issued reference number 01219376.
However, after receiving no feedback for several days, I contacted the Fibre infrastructure provider, Vumatel, directly to check the status of the ticket.
To my absolute shock, the Vumatel support agent informed me that the ticket had already been closed, even though:
No technician contacted me
No technician visited my premises
The issue has not been resolved
I was never informed that the ticket was being closed
This means that Flycool effectively closed the case without doing anything to resolve the problem.
As a paying customer, I find this completely unacceptable. Closing a support ticket without resolving the issue or communicating with the customer is extremely poor service and reflects a serious lack of accountability.
Customers should not have to chase service providers for days only to discover that their complaint has quietly been closed.
Flycool stop acting like Fly.Fools. That's rather Un.Cool.
Get your act together.
Flycool closed my support ticket without fixing the problem - shocking service
Review:
This is a follow-up to my previous complaint regarding the extremely poor service I have received from Flycool.
My original issue is that my Wi-Fi signal is extremely weakand only works properly when standing very close to the router, making it impossible to work from home.
After struggling for days to get assistance, Flycool eventually logged my complaint and issued reference number 01219376.
However, after receiving no feedback for several days, I contacted the Fibre infrastructure provider, Vumatel, directly to check the status of the ticket.
To my absolute shock, the Vumatel support agent informed me that the ticket had already been closed, even though:
No technician contacted me
No technician visited my premises
The issue has not been resolved
I was never informed that the ticket was being closed
This means that Flycool effectively closed the case without doing anything to resolve the problem.
As a paying customer, I find this completely unacceptable. Closing a support ticket without resolving the issue or communicating with the customer is extremely poor service and reflects a serious lack of accountability.
Customers should not have to chase service providers for days only to discover that their complaint has quietly been closed.
Flycool stop acting like Fly.Fools. That's rather Un.Cool.
Get your act together.
PP
Patrick P's update11 Mar 2026, 07:15
Reviewer Update
Follow up Hellopeter review.
Flycool closed my support ticket without fixing the problem - shocking service
Review:
This is a follow-up to my previous complaint regarding the extremely poor service I have received from Flycool.
My original issue is that my Wi-Fi signal is extremely weakand only works properly when standing very close to the router, making it impossible to work from home.
After struggling for days to get assistance, Flycool eventually logged my complaint and issued reference number 01219376.
However, after receiving no feedback for several days, I contacted the Fibre infrastructure provider, Vumatel, directly to check the status of the ticket.
To my absolute shock, the Vumatel support agent informed me that the ticket had already been closed, even though:
No technician contacted me
No technician visited my premises
The issue has not been resolved
I was never informed that the ticket was being closed
This means that Flycool effectively closed the case without doing anything to resolve the problem.
As a paying customer, I find this completely unacceptable. Closing a support ticket without resolving the issue or communicating with the customer is extremely poor service and reflects a serious lack of accountability.
Customers should not have to chase service providers for days only to discover that their complaint has quietly been closed.
Flycool stop acting like Fly.Fools. That's rather Un.Cool.
Get your act together.
Flycool closed my support ticket without fixing the problem - shocking service
Review:
This is a follow-up to my previous complaint regarding the extremely poor service I have received from Flycool.
My original issue is that my Wi-Fi signal is extremely weakand only works properly when standing very close to the router, making it impossible to work from home.
After struggling for days to get assistance, Flycool eventually logged my complaint and issued reference number 01219376.
However, after receiving no feedback for several days, I contacted the Fibre infrastructure provider, Vumatel, directly to check the status of the ticket.
To my absolute shock, the Vumatel support agent informed me that the ticket had already been closed, even though:
No technician contacted me
No technician visited my premises
The issue has not been resolved
I was never informed that the ticket was being closed
This means that Flycool effectively closed the case without doing anything to resolve the problem.
As a paying customer, I find this completely unacceptable. Closing a support ticket without resolving the issue or communicating with the customer is extremely poor service and reflects a serious lack of accountability.
Customers should not have to chase service providers for days only to discover that their complaint has quietly been closed.
Flycool stop acting like Fly.Fools. That's rather Un.Cool.
Get your act together.
PP
Patrick P's updateReviewer Update
14 Mar 2026, 08:14I recently had serious connectivity issues with Fly.cool and was considering canceling and proceeding with my ICASA complaint. Thanks to Ms Lizzie (who assist people with Fly.cool connectivity issues,) I was contacted by Ms Ayanda Hedebe from Fly.cool. She asked me to give them an opportunity to resolve the problem and requested that I temporarily hold off on canceling and on the ICASA compliant.
Ms Ayanda has promised to personally look into the matter and find a solution. I appreciate her willingness to step in and I'm giving Fly.cool the opportunity to make things right.
I will update this review once the outcome is clear.
Ms Ayanda has promised to personally look into the matter and find a solution. I appreciate her willingness to step in and I'm giving Fly.cool the opportunity to make things right.
I will update this review once the outcome is clear.
PP
Patrick P's update14 Mar 2026, 08:14
Reviewer Update
I recently had serious connectivity issues with Fly.cool and was considering canceling and proceeding with my ICASA complaint. Thanks to Ms Lizzie (who assist people with Fly.cool connectivity issues,) I was contacted by Ms Ayanda Hedebe from Fly.cool. She asked me to give them an opportunity to resolve the problem and requested that I temporarily hold off on canceling and on the ICASA compliant.
Ms Ayanda has promised to personally look into the matter and find a solution. I appreciate her willingness to step in and I'm giving Fly.cool the opportunity to make things right.
I will update this review once the outcome is clear.
Ms Ayanda has promised to personally look into the matter and find a solution. I appreciate her willingness to step in and I'm giving Fly.cool the opportunity to make things right.
I will update this review once the outcome is clear.
Fly.Cool's replyOfficial
14 Mar 2026, 11:15Good day Patrick,
Apologies for the delayed response and thank you for your patience.
We’re pleased to hear that the matter has been addressed. Should you require any further assistance, please feel free to reach out to us.
Apologies for the delayed response and thank you for your patience.
We’re pleased to hear that the matter has been addressed. Should you require any further assistance, please feel free to reach out to us.
Best regards,
Fly.Cool's reply14 Mar 2026, 11:15
Official
Good day Patrick,
Apologies for the delayed response and thank you for your patience.
We’re pleased to hear that the matter has been addressed. Should you require any further assistance, please feel free to reach out to us.
Apologies for the delayed response and thank you for your patience.
We’re pleased to hear that the matter has been addressed. Should you require any further assistance, please feel free to reach out to us.
Best regards,